VIP Lounge Casino

Players from United States accepted.

Casino Review

VIP Lounge Casino is a regal online casino that offers players a multitude of slots and other casino games from RTG. They are a part of the Virtual Group, which has been taken off the AskGamblers blacklist after they resolved nearly three years of slow payments. They are licensed in the jurisdiction of Costa Rica and gladly accept players from the USA.

No Longer Blacklisted

VIP Lounge Casino is one of the members of the Virtual Group, an online casino management company that has a long history of slow payment. This poor business policy landed them on the AskGamblers blacklist and kept them there for years. However, they have since changed their behavior and have quickly resolved the majority of slow payment complaints lodged against them. For this reason, they are no longer blacklisted.

Games

If you are a video slot lover, VIP Lounge Casino has more than enough games to entertain you. Players can enjoy a variety of different themes, paytables, and exciting features. With nearly 100 games to pick from, you're bound to find the game that's perfect for you, or switch it up every time. VIP Lounge Casino also has three-reel slots with varying paytables, with some even having a progressive jackpot.

VIP Lounge Casino is also home to a remarkable number of table games. In addition to four types of roulette, including the highly interactive Multiplayer Roulette, players can also enjoy several types of blackjack and Caribbean pokers, along with baccarat, red dog, war, craps, Vegas Three Card Rummy, and others.

If it's video poker you're after, VIP Lounge Casino has a healthy assortment of games. In addition to popular variants like Jacks or Better, Deuces Wild, and Bonus Poker, they also feature a number of hard-to-find variants like Pick 'em Poker, Double Double Jackpot, and Mystery Bonus. Many of the games can even be played in multi-hand denominations.

Support

VIP Lounge Casino has a dedicated team of support professionals that can answer any questions you may have. For the fastest response time, we recommend that you use their live chat service. You can also give them a call using their US toll-free phone number, or send them an email and get a reply within 24 hours in most cases.

Security and Fairness

We believe that all players deserve to have a safe and fun online gaming experience. It's clear that VIP Lounge Casino shares this vision. They employ the industry standard of 128-bit SSL encryption for all transmissions of data to and from their servers. With this technology, it is impossible for anyone to read any of the data you provide at VIP Lounge Casino.

The games at VIP Lounge Casino have all been proven fair by TST, one of the largest mathematics auditing firms in the world. They have rigorously tested all of the RTG games in the casino and found that they use a genuinely random number generator as their engine.

Pros

  • US players accepted
  • Full selection of slots and games from RTG
  • 24/7 support available through live chat, US phone, and email
  • Proven fair by TST

Cons

  • No full third-party audit certificate available for viewing
  • Instant play version has limited game selection

Casino complaints

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12 of 14
Resolved Complaints
1 day
Average Response
2 weeks
Avg. Complaint Life
1046 USD
Average Amount

Resolved

This is the 3rd or 4th withdrawal I request and they have never been on time with their payments. Here I am again requesting a withdrawal and I know ...

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Resolved

The first time I requested a withdrawal it took forever but after putting in a complaint with Ask Gamblers I was paid the day after (funny that?), Now ...

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Resolved

Good Day, I had redeemed a $50.00 free chip at the casino -- played through the playthrough amount and won about $500.00. I have tried to withdraw my ...

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Players reviews

reviewed on 05/15/2010

I really don't reccommend playing at this casino, if you are going to play make sure it is just for fun and you have no intentions on cashing out, I have been waiting for my withdrawal from them since 03/09/2010 and it is now 05/15/2010 and everytime I contact live support they keep saying next week . It's the same ol'e story week after week. it was no problem when I was depositing and playing by the rules but cashing out is like never ending. I wanted to receive my winnings through bank wire and after waiting so long they tell me that I have to receive it by check and to tell you the truth I am scared to cash it, Ijust don't reccommend this casino but your free to do as you please. I looked at reviews before I played at this casino and even though they were negative I still gave them a chance and I should have took those into casideration.

Casino News

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May 11, 2010
by Angelica Mathews

Throughout the Month of May VIP Lounge Casino will offer all of it's players a chance to win a $5,000 Free Casino Chip. You will automatically enter ...

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