Dear Jojodoce:

I will look into this matter and will get back to you ASAP. Please provide me with your casino account name and send it to cindy@gwages.com so i can go ahead with your request.

Cheers

Cindy Greco

It make me very happy to see reply form viplounge. I sent reply to Cindy at cindy@gwages.com with my casino account name. I am hoping she will
help me to get issue resolved and to get my payment processed.

two days go past now that I email cindy@gwages.com & I do not hear back from her.

Dear jojodoce:

I had the chance to speak with Vip Lounge's Withdrawals Department Manager. Casino closed your account due to security concerns. Last year, Vip Lounge Casino was under attack from a fraudulent group of players coming from the same region IP address, showing similar game play and depositing patterns as yours. This is why as per Casino's fraud department; your account will remain closed and deposit will be returned.

Best Regards

Cindy Greco

I do not understand what all this has to do with me. For secuity I send you identification. what is meant by attack you mean you have many players? what is that to me?
what fraud I am real person normal typical guy same as everyone there are many thousands of people in Lisboa so I do not understand you have number of players in one location and you do not like? playing game like blackjack is popular game you dont like your guets to play blackjack remove the game not the player. I do not control what players deposit you offered a bonus of 2000 for 500 deposit so I make it for that bonus. All your excuses not to pay are just that excuses and not valid excuses.
so if this is case your terms should read
if more then one player from same city plays same game as other player from same city you will not be paid
if more then one player accepts same bonus as other player in same city you will not be paid
if you win at casino you will not be paid

Dear Jojodoce:

Your case has been just escalated to our Fraud Department Manager. I will get back to you soon

Cheers

Cindy Greco

I sent reply email to cindy to cindy@gwages.com, explaining her I wish to get a better resolution than money confiscation and I am waiting now for answer..

Dear Jojodoce:

I will take this issue to Upper Management.

Cheers

Cindy Greco

Dear Jojodoce:

I've replied to the email you've sent me to cindy@gwages.com

Cheers

Cindy Greco

It looks as cindy@gwages.com is willing to find way to solve with me the issue. I will keep posted askgamblers.com

Dear jojodoce:

We are working on this issue and will send Upper Management your request.

Cheers

Cindy

cindy@gwages.com, say casino manager working to resolve issue. I hear no more from her. she send nothing to make resolution.

Dear jojodoce:

You should be receiving a resolution by tomorrow the latest.

Best Regards

Cindy Greco

Dear jojodoce:

Unfortunately Upper Management decided not to re-open the account due to the risk it represents. They have informed me that all player accounts from your are have been banned since 2010.

As explained on my previous email Casino is willing to offer you $3000 as compensation.

Best Regards

Cindy Greco

I am sorry 3000 offer is 25% that is huge confiscation that I did nothing wrong to be punished for. I asked cindy@gwages.com for another offer to get issue resolved.

Dear jojodoce:

Please send me the email you mentioned above; again since I did not receive it.

Thanks

Cindy Greco

ok Ms.Cindy I sent again the email.

Dear Jojodoce:

I will be sending you an email this afternoon with information related to payment.

Cheers

Cindy Greco

Ms. Cindy I do not get email from you. If you send please send again.

Dear jojodoce:

I have sent you the email back again.

Cheers

Cindy Greco

Dear Joao:

I will check other payment methods available instead of checks.

Best Regards

Cindy Greco

No payment come yet, no money as promised!

Dear jojodoce

On Monday I will inform you the payment available to send the withdrawal

Cheers

Cindy

Dear jojodoce:

Please complete the information we require from you and requested via email. We might be sending you a Bank Wire.

Best Regards

Cindy Greco

Dear Jojodoce:

I've emailed you 2 days and still did not get your reply. In order to process any payment please send the documentation required by the casino to cash-out. You must send a valid Picture ID, Utility Bill and fill out the Faxback Form available on the website and send them by email to withdrawals@viploungecasino.com.

Once documents have been received and approved payment will be sent out accordingly.

Cheers

Cindy

Since casino representative emailed player and willing to make a payout, but submitter never replied, we will consider this complaint as resolved.

Is submitter decide to get back to us, stating oposite, we will consider reopening this case.