I have received the "confirmation of winnings" letter from viplounge.com, and they agree that they owe me $1580.00. The problem is that it is taking far longer than what their website says it will take for me to get my overnight check...
I won the money on 11/3, and cashed out originally on 11/4/2011. I saw that I had inadvertantly cashed out as "moneybooker" for payment type, and upon calling was told to go ahead and cash out again, it would not change the date of my original cashout; this was on 11/6, and it DID change the date of my withdrawal. I sent in all of the necessary paperwork, which they received per my phone call, and then I finally received a "congratulatory letter" stating that it will take another 10 to 20 working days for them to make the payment on 11/18/11 in the amount of $1,580.00.
Their website clearly states that once that letter is received, it takes no longer than 4 to 7 business days for them to make the payment. I have triple checked their website and sent three or four emails to the "managers" which I have been referred to via phone call and web speak; the ONLY replies I get are automated ones, telling me I will hear from someone within 24 hours, which obviously I do not.
Please, help me to rectify this situation, as they have, indeed, said they owe me the monies, but they are simply taking much too long to send them. I would be happy to send you any emails or documents that would be helpful, but I do not know what kind of screenshot you might want or how to attach it to this complaint...let me know what you need and where to email any info necessary.
Thank you very much in advance for mediating this issue, and Happy Holidays to you and yours.
Marjorie A Tuttle