Vip Lounge, Late payment, no reply to emails...

RESOLVED
posted on November 30, 2011.

I have received the "confirmation of winnings" letter from viplounge.com, and they agree that they owe me $1580.00. The problem is that it is taking far longer than what their website says it will take for me to get my overnight check...


I won the money on 11/3, and cashed out originally on 11/4/2011. I saw that I had inadvertantly cashed out as "­mon­eyb­ook­er" for payment type, and upon calling was told to go ahead and cash out again, it would not change the date of my original cashout; this was on 11/6, and it DID change the date of my withdrawal. I sent in all of the necessary paperwork, which they received per my phone call, and then I finally received a "congratulatory letter" stating that it will take another 10 to 20 working days for them to make the payment on 11/18/11 in the amount of $1,580.00.


Their website clearly states that once that letter is received, it takes no longer than 4 to 7 business days for them to make the payment. I have triple checked their website and sent three or four emails to the "managers" which I have been referred to via phone call and web speak; the ONLY replies I get are automated ones, telling me I will hear from someone within 24 hours, which obviously I do not.


Please, help me to rectify this situation, as they have, indeed, said they owe me the monies, but they are simply taking much too long to send them. I would be happy to send you any emails or documents that would be helpful, but I do not know what kind of screenshot you might want or how to attach it to this complaint...let me know what you need and where to email any info necessary.


Thank you very much in advance for mediating this issue, and Happy Holidays to you and yours.


Marjorie A Tuttle

[email protected]

posted on November 30, 2011.

Dear mtuttle328:

Please provide your casino username since mtuttle328 does not correspond to any existent account at Vip Lounge Casino

Cheers

Cindy Greco

AskGamblers
posted on November 30, 2011.

Dear Cindy,


can you match the accout by the provided email?

posted on December 1, 2011.

I'm sorry, my user name at VIP Lounge is mtuttle. I apologize for the error!

posted on December 4, 2011.

Dear Mtuttle

Your cash-out was approved on 11/18/2011 at 3:32:22 PM. Payment will be sent out next week.

In most cases, payments will be made within 7 - 10 business days of approval; however there could be slight delays from time to time. VIP Lounge Casino takes casino withdrawals very seriously and will get our players paid out as quickly as possible. Please understand sending money ti US players sometimes takes a bit more than the expected waiting time due to restrictions and processor weekly and monthly limits.

I will send you the info once it has been sent out.

Cheers

Cindy Greco

posted on December 5, 2011.

Hi,

Thank you, I shall expect to hear from you with the tracking info sometime during this business week.

I shall also expect a bank cheque or money order in the amount of $1580 minues a small fee for shipping by December 12.

I am looking forward to finally receiving my winnings. Happy Holidays.

Sincerely,

Marjorie A Tuttle

posted on December 8, 2011.

Dear mtuttle:

Your payment for $1580 has been sent out on 12/7/2011 at 1:31:29 PM.

Please let me know once check has been received.

Cheers

Cindy Greco

posted on December 8, 2011.

Hi,

I shall look forward to receiving the check. Please, is it possible for me to get the Fed Ex Tracking Number for my records? I was told that I would receive this info upon release of the payment.

Thank you, and Happy Holidays.

Sincerely,

Marjorie Tuttle

posted on December 10, 2011.

Dear mtuttle:

I will try getting your tracking code on Monday

Cheers

Cindy Greco

posted on December 12, 2011.

I received an email on Friday telling me that Vip Lounge will get back to me on Monday with the tracking number; Still no check, and no tracking number, but it is still very early in the a.. on Monday, so I will see if they do give me the information. It is now 6 weeks since I won the money.

Marjorie A Tuttle

posted on December 12, 2011.

Dear mtutle:

Casino is waiting for third party processor to send courier's tracking # as soon as they provide it I will be sending it to you.

Cheers

Cindy Greco

posted on December 15, 2011.

Hi,

******­***­***­***­***­**Bells and Whistl­es!­!!*­***­***­***­***­***­***­*****

Fed EX Truck arrived today and delivered my winnings in the amount of $1,580.21 US. Thank you so very much, as I am certain that you helped this check get here faster if at all...have a wonderful Holiday Season!!!

Sincerely,

Marjorie T.