Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
Thundercat submitted a complaint.
VIP Lounge Casino responded.
Thundercat responded.
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Solved successfully.
Almost 2 months and no payout from Vip Lounge Casino
Hello I cashed out on May 14, 2011 at Vip Lounge Casino. I won $96 from a free chip. I was told I would receive it Western Union or Moneygram. I go to live help maybe twice a week checking to see if it's ready and I am told I am still in the waiting days it takes to process. I have waited and waited and still no payout, will you please help?
Thank you
Dear Player:
Please provide us with your casino username to cindy@gwages.com so we can go ahead and look into this matter
Cheers
Cindy Greco
legend_of_old
Dear Thundercat:
We will go ahead and check your account with Vip Lounge Casino.
Cheers
Cindy Greco
Still no payout from Vip Lounge Casino
Dear Thundercat:
$96 Payment has been processed on 6/25 via Western Union.
I will be sending you an email during the day with your pick-up details.
Cheers
Cindy Greco
Still no cashout
I have received payout from Vip Lounge Casino.
Thank you
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