SpinBetter Casino

Self exclusion or delete the account

€600

Dear AskGamblers Team,

I am requesting your assistance regarding a serious issue with a gambling operator.

I have submitted multiple formal requests to permanently close my account and apply self-exclusion. Despite my repeated attempts, the operator has failed to properly respond or confirm that my account has been permanently closed.

This situation is causing me distress, as I am trying to exercise my right to responsible gambling and self-exclusion. I believe the operator is not handling my request in accordance with responsible gambling policies.

I kindly ask for your intervention to ensure that:

- My account is permanently closed.
- A full self-exclusion is applied immediately.
- I receive written confirmation from the operator.

Please let me know if you require any additional information, such as screenshots or account details.

Thank you very much for your support.

Rejeitado

Refused to process my withdrawal

I requested a withdrawal of 350 USDT, which has been pending for an unreasonable amount of time.

SpinBetter support keeps replying with generic messages and repeatedly asks me to wait, but no clear reason or processing timeline has ever been provided.

I have fully complied with all requirements, used the same wallet address, and provided all requested information.

This is my first withdrawal, and there is no valid justification for withholding my funds.

I believe SpinBetter is deliberately delaying or refusing to process my withdrawal, which is unacceptable.

I respectfully request AskGamblers to intervene and assist in resolving this issue.

Endless impractical verification loop blocking winnings

$350

I am filing this complaint to seek assistance in withdrawing approximately €4,884.40 in legitimate funds that SpinBetter is withholding through an impossible verification process.

Important Context: I specifically chose to play at SpinBetter after seeing its positive rating and reputation on the AskGamblers website. I trusted this platform's assessment, which makes my current experience with the casino's withdrawal practices particularly disappointing and concerning.

Here is a chronological account of the events:

Initial Failed Withdrawal (€684.40): I requested a withdrawal of €684.40 back to my deposit credit card. Support insisted the payment was sent, but it never arrived. I explained that my credit card cannot receive direct payments (only IBAN transfers). Instead of offering a solution, they demanded an official bank rejection letter for a transaction that never appeared—a document that is impossible to obtain.

Blocked Winnings (€4,200): While awaiting a resolution, I continued playing and won approximately €4,200 on roulette. The moment I attempted to withdraw a small portion (€280) in cryptocurrency, my account was flagged, and I was instructed to contact the Security Department.

Impossible Verification Loop: Despite being a previously verified user, I was asked to resubmit my ID, credit card photos, and finally, a single photo of me holding my ID and a device displaying our email dialogue. I complied with this impractical request. Their only response was a copy-pasted request for the "same photo," with no specific feedback on what was allegedly incorrect. My polite requests for clarification have been completely ignored, creating a deliberate stall.

My Demand: I have cooperated fully with every request. I demand that SpinBetter successfully processes my full withdrawal of approximately €4,884.40 to a valid payment method of my choice.

Account verification and withdrawal delay

€4884.4

My account at SpinBetter Casino has been blocked since 7 November.

I have fully cooperated with all verification requests. I submitted all documents requested by the casino, including my ID, bank account details

and bank statements. Despite providing all documents, my account remains blocked and I am unable to withdraw my funds in the amount of 2951.04 PLN.

The casino informed me that video verification is required. I was provided with contact details for a VIP manager on Telegram to arrange the appointment.

However, the VIP manager informed me that the video verification date must be scheduled by the support team via email.

Since then, I have been receiving repeated, automated responses from support without any specific video verification date.

Last week, I discovered that an email with a video verification appointment scheduled for 12 November was delivered to my spam folder. I did not refuseverification and remain fully willing to complete it.

After discovering this, I immediately contacted support and requested a new video verification appointment, suggesting 15 or 16 December. My emails have been ignored since then.

I am fully willing to complete video verification immediately. However, the casino has not provided a new appointment date and continues to withhold my funds.

I believe this is an unreasonable delay and an abuse of the verification procedure. I kindly request AskGamblers’ assistance in resolving this issue

and helping me receive my withdrawn funds.

Não resolvido

zł2951

Withdrawal refusal with SpinBetter

I would like to report an issue with my withdrawal request at SpinBetter.

My withdrawal was refused because they claim i must use the same payment method I used for my deposit.

I made my deposit using Google pay and a small one with skrill and tried to withdraw with skrill as SpinBetter not offer bank transfer or card withdrawal options.

Please look into this matter and advise me on how to proceed.

It.s not a big amount but its my money.

Hi, i have been waiting three weeks for verification. I have sent all documents they have asked for but for 3 weeks i have not recieved any updates. The only updates i get is "it will be handled in time".

The verification also started after i won in a deposit lottery. I have not recieved any winnings from the promotion, since my account is under verification

RON1600

Verification not cleared

Blocking of funds and requirement of strange documents

Withdrawal Not Received

Hello,

I am contacting you regarding a withdrawal issue with Spinbetter.

Spinbetter Account ID: 1155538191

Withdrawal amount: 6,000 CZK

Transaction IDs:

3837563683 – 13.8.2025 6:01 – 3,000 CZK

3837600593 – 13.8.2025 6:29 – 3,000 CZK

I deposited funds via Google Pay, and Spinbetter did not allow any other withdrawal method. I had to choose the same method I used for the deposit, which was a SEPA transfer to Google Pay. However, Google Pay does not accept such withdrawals, so the payment could not be completed.

I have communicated multiple times with Spinbetter via email at [email protected], but they keep sending me only statements confirming the payment was processed, without any real solution. I have official confirmation from Google that no funds were received.

As I do not see any other way to resolve this directly with Spinbetter, I am turning to you for assistance. I have attached official confirmation from Google as proof that the payment was not received.

I respectfully request your help in recovering my funds and ensuring the withdrawal is completed correctly.

Thank you,

Rejeitado

Kč6000

Hello,

I’d like to file a complaint against SpinBetter Casino.

On Saturday, I made several deposits totaling approximately 1200 EUR. After playing for a while, I ended up with around 12,000 PLN in my account. I decided to stop playing and requested a withdrawal. I successfully withdrew 4,000 PLN, which is around 930 EUR, meaning I still haven’t recovered even my full deposit.

Later, the casino blocked my account and the remaining 8,000 PLN. Initially, they requested identity verification – I sent my ID and a photo with the laptop showing our chat, as requested. Then suddenly, without any clear explanation, they demanded a certificate from a medical specialist confirming I am not addicted to gambling.

Such a document is extremely difficult to obtain in Poland – it requires months of therapy and medical evaluation. I did have a self-excluded account in the past, but I’ve clearly stated in my email that I am fully aware of my actions, responsible for the deposits, and I acted as an adult. I voluntarily played and stopped. At the very least, I ask for the return of the money I deposited. I believe it is unfair to keep my funds under such conditions.

Please help me resolve this situation.

Thank you in advance.

zł8000

Estatísticas de Reclamações

Resolvido 30

Valor médio $ 1,621

Duração média da reclamação 8 dias

Resposta média 2 dias

Avalie este cassino

Compartilhe suas opiniões com outros jogadores. Seja o primeiro a avaliar este bônus!

Avaliação do jogador

9.3/10 ● 433 revisões

Principais avaliações de nossos jogadores

LipeWerneck

há 1 semana

10/10

It is very good, you have many options, the payout is quick, it is very fun, it is the best casino, I also like the sports options, and many exclusive bonuses.

Hello, Thank you for your positive review. It’s great to know that you’re satisfied, and we’ll keep working to improve even further.

SpinBetter Casino há 2 dias

381393301

10/10

Excellent casino, user-friendly interface, wonderful selection of games for every taste. Huge variety of bonuses and gifts. Fast withdrawal of funds. Convenient deposit methods.

Overall, I am satisfied. I can only wish that the casino continues its operations in the same manner and maintains its reputation. Also, the responsiveness of the support team is pleasing.

Hello, We appreciate your feedback and are glad to know that your experience has been a good one so far.

SpinBetter Casino há 2 dias

ANWARABDALLAH

10/10

One of the best casinos I've dealt with in terms of honesty and integrity, and from time to time they send premium players free spins with no wagering requirements.

Hello, Thank you for your kind words and for being with us. We’re happy to know that you’re enjoying the platform.

SpinBetter Casino há 2 dias

Scp4all

10/10

Spinbetter casino is the casino I play the most, it has good games, all from providers I like to play with, and fast payouts. I recommend this casino. They are ready to resolve any problems that may occur. I advise you to register at this casino.

Hello, We truly appreciate your review. It’s always a pleasure to hear that our players are satisfied.

SpinBetter Casino há 2 dias

Grandx7

10/10

Super casino for everyone who wants to win mega money, no scams, super wins, and also a huge variety of games. Fast withdrawals without fees and problems. I recommend it to everyone.

Hello, Thank you for your feedback. We’re glad to hear that your experience has been smooth and enjoyable.

SpinBetter Casino há 2 dias

kokouj81

10/10

Hello, I have been playing here more than 5 years, my fav casino, many slots, bonus offers, VIP amd personal bonuses, 0/24 live chat. fast deposit and whitdraw. Cashback 5-10 %. this is a safe and good casino!

Hello, We appreciate your support and your review. It’s great to know that we’re meeting your expectations.

SpinBetter Casino há 2 dias

Peter94

10/10

Easy and clear to use the site. The support always kind and helpful. The withdrawals are fast so I can just recommend it for anyone! One of my favorite site.

Hello, Thank you for your positive feedback. We’re happy to hear that everything is going well for you.

SpinBetter Casino há 2 dias

Darekwojtowicz

10/10

Really nice. I recommend it to everyone, the most wanted is really mega, everything you need is here, it's a cool game, everything is really great.

Hello, We’re grateful for your review. It’s always encouraging to receive such feedback from our players.

SpinBetter Casino há 2 dias

BrandonJhon

10/10

Very good app, fast and secure transfers, nice promotions, and incredible games. With bonus roulette, promotions, and tournaments with amazing prizes, excellent app.

Hello, Thank you for sharing your experience. We’re glad to know that you’re enjoying the service.

SpinBetter Casino há 2 dias

Kobolak88pp