SpinBetter Casino

SpinBetter Casino - Endless impractical verification loop blocking winnings

$350

I am filing this complaint to seek assistance in withdrawing approximately €4,884.40 in legitimate funds that SpinBetter is withholding through an impossible verification process.

Important Context: I specifically chose to play at SpinBetter after seeing its positive rating and reputation on the AskGamblers website. I trusted this platform's assessment, which makes my current experience with the casino's withdrawal practices particularly disappointing and concerning.

Here is a chronological account of the events:

Initial Failed Withdrawal (€684.40): I requested a withdrawal of €684.40 back to my deposit credit card. Support insisted the payment was sent, but it never arrived. I explained that my credit card cannot receive direct payments (only IBAN transfers). Instead of offering a solution, they demanded an official bank rejection letter for a transaction that never appeared—a document that is impossible to obtain.

Blocked Winnings (€4,200): While awaiting a resolution, I continued playing and won approximately €4,200 on roulette. The moment I attempted to withdraw a small portion (€280) in cryptocurrency, my account was flagged, and I was instructed to contact the Security Department.

Impossible Verification Loop: Despite being a previously verified user, I was asked to resubmit my ID, credit card photos, and finally, a single photo of me holding my ID and a device displaying our email dialogue. I complied with this impractical request. Their only response was a copy-pasted request for the "same photo," with no specific feedback on what was allegedly incorrect. My polite requests for clarification have been completely ignored, creating a deliberate stall.

My Demand: I have cooperated fully with every request. I demand that SpinBetter successfully processes my full withdrawal of approximately €4,884.40 to a valid payment method of my choice.

SpinBetter Casino - Account verification and withdrawal delay

€4884.4

My account at SpinBetter Casino has been blocked since 7 November.

I have fully cooperated with all verification requests. I submitted all documents requested by the casino, including my ID, bank account details

and bank statements. Despite providing all documents, my account remains blocked and I am unable to withdraw my funds in the amount of 2951.04 PLN.

The casino informed me that video verification is required. I was provided with contact details for a VIP manager on Telegram to arrange the appointment.

However, the VIP manager informed me that the video verification date must be scheduled by the support team via email.

Since then, I have been receiving repeated, automated responses from support without any specific video verification date.

Last week, I discovered that an email with a video verification appointment scheduled for 12 November was delivered to my spam folder. I did not refuseverification and remain fully willing to complete it.

After discovering this, I immediately contacted support and requested a new video verification appointment, suggesting 15 or 16 December. My emails have been ignored since then.

I am fully willing to complete video verification immediately. However, the casino has not provided a new appointment date and continues to withhold my funds.

I believe this is an unreasonable delay and an abuse of the verification procedure. I kindly request AskGamblers’ assistance in resolving this issue

and helping me receive my withdrawn funds.

58h left

zł2951

SpinBetter Casino - Withdrawal refusal with SpinBetter

I would like to report an issue with my withdrawal request at SpinBetter.

My withdrawal was refused because they claim i must use the same payment method I used for my deposit.

I made my deposit using Google pay and a small one with skrill and tried to withdraw with skrill as SpinBetter not offer bank transfer or card withdrawal options.

Please look into this matter and advise me on how to proceed.

It.s not a big amount but its my money.

SpinBetter Casino - Verification not cleared

RON1600

Hi, i have been waiting three weeks for verification. I have sent all documents they have asked for but for 3 weeks i have not recieved any updates. The only updates i get is "it will be handled in time".

The verification also started after i won in a deposit lottery. I have not recieved any winnings from the promotion, since my account is under verification

SpinBetter Casino - Withdrawal Not Received

Hello,

I am contacting you regarding a withdrawal issue with Spinbetter.

Spinbetter Account ID: 1155538191

Withdrawal amount: 6,000 CZK

Transaction IDs:

3837563683 – 13.8.2025 6:01 – 3,000 CZK

3837600593 – 13.8.2025 6:29 – 3,000 CZK

I deposited funds via Google Pay, and Spinbetter did not allow any other withdrawal method. I had to choose the same method I used for the deposit, which was a SEPA transfer to Google Pay. However, Google Pay does not accept such withdrawals, so the payment could not be completed.

I have communicated multiple times with Spinbetter via email at [email protected], but they keep sending me only statements confirming the payment was processed, without any real solution. I have official confirmation from Google that no funds were received.

As I do not see any other way to resolve this directly with Spinbetter, I am turning to you for assistance. I have attached official confirmation from Google as proof that the payment was not received.

I respectfully request your help in recovering my funds and ensuring the withdrawal is completed correctly.

Thank you,

Rejeitado

Kč6000

SpinBetter Casino - Blocking of funds and requirement of strange documents

Hello,

I’d like to file a complaint against SpinBetter Casino.

On Saturday, I made several deposits totaling approximately 1200 EUR. After playing for a while, I ended up with around 12,000 PLN in my account. I decided to stop playing and requested a withdrawal. I successfully withdrew 4,000 PLN, which is around 930 EUR, meaning I still haven’t recovered even my full deposit.

Later, the casino blocked my account and the remaining 8,000 PLN. Initially, they requested identity verification – I sent my ID and a photo with the laptop showing our chat, as requested. Then suddenly, without any clear explanation, they demanded a certificate from a medical specialist confirming I am not addicted to gambling.

Such a document is extremely difficult to obtain in Poland – it requires months of therapy and medical evaluation. I did have a self-excluded account in the past, but I’ve clearly stated in my email that I am fully aware of my actions, responsible for the deposits, and I acted as an adult. I voluntarily played and stopped. At the very least, I ask for the return of the money I deposited. I believe it is unfair to keep my funds under such conditions.

Please help me resolve this situation.

Thank you in advance.

SpinBetter Casino - Account close without any warning

zł8000

Hello,

On 21.04 I’ve made 2 deposits of 100€ each in my local currency.
After 2h of play, I didn’t loose my money but I didn’t win big, just playing around, I was being log out without the possibility of log in.
I contact their support, and they put me to send a email to [email protected]. I’ve send the email, they reply after 36h to give them the proof of payment, I send it to them. After another 30h they asked me for an id card, I send it to them, after another 34h they ask me for the proof of payment for 2nd deposit and I send them that as well. After that no response.

The customer support told me to wait for them to respond but they don’t give you any timeframes, can be in a day or in 10 days or 2 months. On their T&C they don’t have any info about timeframes or account blocked.

I was looking to have some fun and now I have the account blocked, my money is blocked and I don’t have any reason why.

Please help me to have a response from them!

SpinBetter Casino - Casino unable to present a functional withdrawal option

€250

I hereby submit a formal complaint against SpinBetter Casino (Curaçao-eGaming license) under your AGCCS process. Despite following all instructions and pursuing every avenue with the operator, I have been prevented from accessing legitimately won funds—47,779.98 SEK in deposits plus ~70,000 SEK in winnings—in clear breach of Curaçao’s regulatory framework.

1. Summary of Issue

• Total Deposits: 47,779.98 SEK (all “receipt of payment” transactions between April 2–25, 2025)

• Unwithdrawn Winnings: ~70 000 SEK

• Core Problem: No workable withdrawal method was ever provided, despite exhaustive support requests and verifications.

2. Withdrawal Failures

I made 14 withdrawal requests that were “Unable to withdraw funds”:

• First failed attempt: Request №3426095643 on 08 April 2025 at 07:49

• Last failed attempt: Request №3435825607 on 11 April 2025 at 00:27

3. Verification as Advised

Per SpinBetter’s customer-support guidance, I completed all requested verifications:

• Paysafecard account verification

• Neteller account verification

• SEPA bank transfer details verification

I retain email evidence showing them confirming each verification and promising this would unlock a withdrawal channel. Four days later, they abruptly declared only cryptocurrency withdrawals possible—an option I never would have selected and which was not part of my original signup terms.

4. Unilateral Change of Terms

• On registration, SpinBetter offered multiple withdrawal methods (Paysafecard, Neteller, bank transfer, etc.).

• Without notice, they amended the terms to insist on cryptocurrency-only withdrawals, contrary to fair-play and transparency standards.

5. Attempts via SpinBetter Complaints Department

• On April 11, 2025, following support advice, I formally lodged a complaint with the SpinBetter Complaints Department.

• Since then, I have sent numerous follow-up emails—all ignored.

6. Regulatory Breach under Curaçao’s LOK & ADR Policy

Under the National Ordinance on Games of Chance (LOK) effective December 2024, Curaçao-licensed operators must provide an Alternative Dispute Resolution (ADR) mechanism for unresolved player complaints. ADR providers are independent, CGA-approved, and their decisions are binding on the operator; any non-cooperation must be reported to the Curaçao Gaming Authority .

SpinBetter’s refusal to furnish a functional withdrawal method—and their complete non-response to both customer support and formal complaints—constitutes a material breach of these license conditions.

7. Request to AskGamblers (AGCCS)

Please:

1. Register this case under AskGamblers Casino Complaint Service.

2. Contact SpinBetter Casino on my behalf to demand an immediate, non-crypto withdrawal solution.

3. Escalate to your approved ADR provider if SpinBetter fails to comply.

4. Seek full restitution of my deposits (47,779.98 SEK) plus my unwithdrawn winnings (70,000 SEK).

I have attached all pertinent documentation:

• Full transaction logs (deposits & failed withdrawals)

• Email threads confirming my verification steps (Paysafecard, Neteller, SEPA) and their instructions

• Screenshots of the original withdrawal options presented

I’m seeking help from Askgamblers to mediate in this matter, since Spinbetter keeps ignoring me.

SpinBetter Casino - They wont withdraw my money

kr1000

Hello
I would like to complaint about SpinBetter casino’s issues with withdraw payments. I tried this casino based on a good rating from players, first problem was that I didn’t get my bonus after I put in money, so I overcame this, next problem was following right after that, when I must have insert another money to withdraw my already existing money on that account, because it didn’t want me to withdraw them by my payment method, so I did, but it wouldn’t let me withdraw even tho, because I was supposed to withdraw all of my money on bets to be able to get them back. So I did. And now to my main and right now only problem. I was trying to withdraw my money after I got money from bets I won, but SpinBetter won’t let me withdraw. The payment itself says „succesful” just to later change to „declined because of client”. I tried to contact support and they recommended me I must bet 100% of my payment to withdraw (which I already did, so I replied that back to them) and their asnwer was to try withdraw later. I’m trying to withdraw my money for 2 days without success. And as I looked through the issues with this casino on this page, I’m not far the one and only with the same type of issue. If I would’ve known that before, I would never even joined it. Could you help me solve this issue?

Kč700

Estatísticas de Reclamações

Resolvido 29

Valor médio $ 1,679

Duração média da reclamação 8 dias

Resposta média 2 dias

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Avaliação do jogador

9.2/10 ● 391 revisões

Principais avaliações de nossos jogadores

Mikhail111

10/10

Their bonuses are so generous and the support team on point. I have the joy of receiving instant withdrawals and that's a big thank you to the smooth game play that Spinbetter casino it's brilliant at. My first time signing up with them I automatically received a bonus which was so great.

Hello, Thank you so much for the wonderful review — we’re thrilled to hear you enjoyed the instant withdrawals and that your first signup bonus hit the spot. Our teams work hard to keep gameplay smooth and payouts fast, so it’s great to know it made a difference. I’ll pass your kind words to the payments and product teams. If you ever need anything or want help with offers, just reply here or reach out via live chat/in-app support — we’re always happy to help. Kind regards, SpinBetter Support Team

SpinBetter Casino há 3 meses

gildlrg75

8/10

I like the website´s design. I mostly play on my desktop computer with a fairly large screen, so the quality of the animations and images looks pretty good. Huge selection of games, although I miss one of my favorite providers, the overall stock of games is quite good. I´m just discovering the casino, to be honest, looks great as I can see from the reviews.

Definitely dislike that I have to use my real money in order to get the bonuses, but probably because I used to play in other places where the rollover is from the bonus itself. So far, I have not played long enough, so I haven´t faced any problems...Hope not to find any.

Hello, Thank you for the lovely feedback — we’re glad you enjoy the site design, animations and the desktop experience. It’s great to hear the game selection is working well for you, and thanks for flagging the missing provider — I’ll pass that suggestion to our games team. Regarding the deposit requirement for some bonuses: different promotions have different conditions (some require a qualifying deposit, others don’t). I’ll forward your comment to our Promotions team for consideration — we always review player feedback when planning future offers. If you need anything or want help finding promos that don’t require a deposit, just reply here or use live chat/in-app support — we’re happy to assist. Kind regards, SpinBetter Support Team

SpinBetter Casino há 3 meses

prolife114262

10/10

I like their bonuses so much, a lot of free spins and small wagers, very friendly customer service, an easy-to-use platform, and the chances of winning are huge.

The fact that you need to deposit first before you can claim your winnings from free spins, please do something about that, because you already have a turnover or wager.

Hello, Thank you — we’re really glad you enjoy our free spins, bonuses and customer service. At the same time, I’m very sorry for the frustration caused by the requirement to make a deposit before withdrawing winnings from certain free spins — that’s understandably annoying. A short clarification: different promotions work under different terms. Some free spins are truly no-deposit and allow withdrawal of winnings immediately, while others are granted with conditions (for example credited as a bonus balance, or requiring a qualifying deposit/wager before winnings become withdrawable). These rules are set in the promotion’s Terms & Conditions and are applied automatically to protect both players and the integrity of the promo. We want to check this for you personally — I’ve opened case SB-20251011-5002 and forwarded it to Promotions for verification. To speed up the review, please reply here or send the following to [email protected] : • Account ID • Exact promo name (or the Telegram message where you received it) • Screenshots showing the free spins and where the winnings should appear • Date/time and the platform you used (web / iOS / Android) We aim to provide an update within 72 hours. If we find a delivery or configuration error, we’ll correct it and make it right. Thank you for flagging this — your feedback helps us improve our offers. Kind regards, SpinBetter Support Team

SpinBetter Casino há 3 meses

Mabuwitthewoos

10/10

Spin Better Casino impressed me with fast crypto withdrawals, a massive game selection, and a sleek, user-friendly design. Slots and live games run smoothly, and support is quick to respond. Promotions are rewarding, and payouts feel fair. Overall, it’s a trustworthy, modern platform perfect for crypto-friendly online gambling. Highly recommended!

Hello, Thank you for the fantastic review — we’re delighted to hear you appreciate our fast crypto withdrawals, wide game selection and smooth gameplay. It’s great to know our design and support are working well for you. I’ll share your praise with the payments and product teams. If you ever need assistance or have suggestions, just reply here or use live chat/in-app support — we’re always happy to help. Kind regards, SpinBetter Support Team

SpinBetter Casino há 3 meses

Xnose

8/10

Customer support is great and got a great variety of games to play.
Good bonuses. Not too bad wagering, etc
I'm pretty new to this casino its very user-friendly

Hello, Thank you for the lovely review — we’re happy to hear you find our support helpful and the site user-friendly. It’s great that you’re enjoying the game variety and bonuses, and that the wagering terms are working out for you. Welcome aboard — if you ever need game recommendations or have questions about promotions, just reply here or use live chat/in-app support. We’re always happy to help. Kind regards, SpinBetter Support Team

SpinBetter Casino há 3 meses

Magzik

10/10

Spin better casino is vpn friendly casino. There are a lot of good games. Withdrawing money is very easy and simple. Withdrawing money is fast process.

Hello, Thank you for the great review — we’re glad you appreciate that SpinBetter works well with VPNs and that you enjoy our game selection. It’s also fantastic to hear that our withdrawal process has been fast and straightforward for you. If you ever need assistance or have suggestions, just reply here or use live chat/in-app support — we’re always happy to help. Kind regards, SpinBetter Support Team

SpinBetter Casino há 3 meses

Dizel1988

10/10

Fast game and every day is bonus day. Also option for games are a limited and demo for fun. When you have time and nothing to do this is the best option.

Hello, Thank you for the great review — we’re glad you enjoy the fast gameplay and daily bonuses. It’s also good to hear the demo mode is useful for a quick fun session when you have some free time. Keep an eye on our Promotions page for new offers, and if you ever want game recommendations or help, just reply here or use live chat in the app. Kind regards, SpinBetter Support Team

SpinBetter Casino há 3 meses

Ukiwi1

10/10

I love it, it's actually the only one I play at. Odds are pretty good, the withdrawal process is amazing, extremely fast. The onky casino so far to match their speed is PokerStars, but their software is so glitchy, Spinbetter has no such issues. I looove the wide selection of games and they have an amazing range of providers. They also have cashback based on your VIP level, which is a nice surprise. Support is also super nice, so I can honestly recommend this casino.

What bugs me is that I played-through over 70,000 euros so far with them. I know based on the amount of points needed to reach certain loyalty levels, like Ruby, for example. They have a system of points you're supposed to get by playing that you can then exchange for various bets, spins etc. But for months, I have only 42 points and the system simply does NOT count my points. I told this to support several times, but no-one helped me with this. I got an email of "my personal manager", sent him an email but haven't received any replies, so that sucks. I also got not one, but two messages saying I won a prize from a deposit lottery, but because it's not counting my points, I was left without a reward. So I felt cheated. But otherwise the casino is my favorite, so I still play there, I just wish I would be able to get the rewards for my loyalty.

Hello, Thanks a lot for the detailed feedback — we really appreciate you taking the time to write this, and we’re glad SpinBetter remains your favourite overall. I’m very sorry about the loyalty points issue and the missed prize notifications — I understand how frustrating that must feel after so much play. I’ve opened case SB-20251011-4001 and escalated it to our Loyalty & VIP team together with Technical Support. We will check your points history, the rules that applied to each session (game weighting / excluded games / stake limits), the deposit-lottery logs and any messages sent by your personal manager. Common reasons points may not have been counted include: • some game types or providers are excluded or have reduced contribution rates; • bonus-funded bets may not earn loyalty points; • bets below the minimum stake for points; • duplicate/incorrect account mapping (if you used different accounts/devices); • technical log mismatch (we will verify server logs). To speed things up, please reply here (or use in-app chat) with: your Account ID; screenshots of your points history and the prize/lottery messages; dates/times of play sessions you believe were not counted; any related transaction IDs or screenshots of emails from your personal manager. We aim to provide an initial update within 72 hours. If the investigation shows a system error or missed credit, we will correct your points and review the deposit-lottery outcome. Your personal manager will also follow up directly to make sure you’re looked after. Thanks again for staying with us and for flagging this — we’ll do our best to make it right. Kind regards, SpinBetter Support Team

SpinBetter Casino há 3 meses

Stufur

8/10

I especially like the setup. There is also good speed and a lot of New games, for me at least. I also like the setup they have when it comes to football.

I got a 150 spin bonus but havent seen my winnings anywhere yet....hope to sees them soon. But other than that i have no complaints. I Will try the chat now so ....im hoping

Hello, Thanks for the lovely feedback — we’re glad you enjoy the site and the new games. I’m sorry to hear you don’t see the winnings from your 150-spin bonus. We’ve opened case SB-20251010-3004 and forwarded it to our Promotions & Payments teams for immediate verification. Expect an update within 72 hours. To help us resolve this faster, please send (if you haven’t already): • Account ID • Name of the promo (150 spins) and where you received it (Telegram / in-app / other) • Screenshots showing the promo, your spins, and the missing winnings (or the bonus history) • Date/time and platform (web / iOS / Android) • Any relevant transaction IDs For a formal review, please email the above to [email protected] — or reply here and we’ll escalate on your behalf. We will check promo delivery logs and bonus-credit history and correct any technical issue we find. Thanks again for the kind words — we’ll do our best to sort this quickly. Good luck and happy play! Kind regards, SpinBetter Support Team

SpinBetter Casino há 3 meses

Stace1981