Snatch Casino

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Estatísticas de Reclamações

Resolvido 41

Valor médio $ 2,742

Duração média da reclamação 9 dias

Resposta média 3 dias

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Avaliação do jogador

8.9/10 ● 224 revisões

Principais avaliações de nossos jogadores

Blackjax

8/10

I was looking for a trustworthy casino that allows VPN and this is when I got introduced to Snatch casino by Askgamblers as they were giving an exclusive bonus to players who were signing up through Askgamblers link. The casino operates with a gambling license issued by the government of Curacao and is operated by Altacore NV. The sign up process is quick and only a handful of countries have the luxury to play in their local currencies and most players have to play in Euro. The minimum amount for deposit is €20 and for withdrawal its €25. The maximum amount for deposits and withdrawal depends on your respective payment option. Some payment options at the casino are Skrill, Neteller, G-Pay, Ecopayz, Apple pay and Binance pay and a few other crypto wallets.
The casino has a slot directory that features brands like Push gaming, Elk, Pragmatic play, Thunderkick, BTG, nolimit city, relax gaming and 65 other brands. They also have a sports book section where you can bet on various sports and E-sports events. They have a welcome package that runs across four deposits and the casino lets you claim €3000 in bonuses. If you sign up through Askgamblers and use bonus code ‘ASKSNATCH’ you will get a 250% bonus. The wager requirements on bonuses are 35 times the sum of deposit and bonus and the casino gives you 10 days to complete the wager. Minimum deposit to claim deposit bonus is €20. The casino has a great loyalty system where they gives you no deposit free spins every week ranging from 40 to 250. I have managed to cashout more than €250 from these no deposit bonuses in the past 6 months.
They casino has a support staff which is available 24x7 on live chat and email. I have made more than 6 deposits at the casino and managed to cash out 5 times. Their games pay well and run smooth during your whole game play. Their Verification system is amazing as they use an AI system to scan and verify your documents and the whole process can be completed in under 5 minutes. The casino process cashouts in less than 24 hours.

Max cashout limit on deposit bonuses is 5x the bonus given which is really low. No deposit free spins have max cashout limit of €50. If you get more than two bonuses and you manage to clear wager on one and request a cashout then the other bonus gets void.

Dear Blackjax, Thank you for your detailed review and for taking the time to share your experience with Snatch Casino! We’re glad to hear that you found the sign-up process easy and that you've enjoyed the variety of payment options, as well as the extensive selection of games from top providers. It’s also great to know that our loyalty system, with its no-deposit free spins, has been beneficial for you, and that you've been able to cash out successfully from them. We truly appreciate your positive comments about our verification system, which is designed to be quick and efficient, and we’re thrilled that you’ve had a smooth gaming experience with us overall. Our support team works hard to provide top-notch service, so we’re pleased to hear that they’ve been responsive and helpful when you’ve needed them. Regarding the maximum cashout limits on deposit bonuses and no deposit free spins, we understand that these limits may feel restrictive for some players, and we appreciate you bringing this up. We are always looking for ways to improve, and your feedback is valuable as we continue to refine our bonus policies. Thank you again for your review and for being a part of the Snatch Casino community. We look forward to providing you with many more great gaming experiences in the future. If you have any other suggestions or concerns, don’t hesitate to reach out to our team! Best regards, Snatch Casino

Snatch Casino há 1 ano

Flatzem

7/10

has many methods and many withdrawal methods including cryptos. I used debit card to deposit which went smoothly.
* there is a section called My room in your profile and there you will see your last win and best win although it can get reset after a while if you are not actively using your account.
* has a VIP program with 5 levels, with increasing cashback, you get a personal manager for the highest 2 levels, and exclusive bonuses for the highest two levels.
* minimum deposit is just 10 euros. To claim a bonus it is 20 euros.
* slots ran smoothly, no crashes.
* slots can be played for free in demo mode to try out before playing with real money.
* has slot tournament promotions.
* live chat was helpful in the times I contacted them.
* has many slot providers.
* has many slots.
* you can add your favorite slots to your favorites for quick and easy access.
* the casino is VPN friendly
* there is a High RTP section for slots.
* there is a popular section filled me many slots that you can see what is currently popular, try them out in demo then real.
* has video poker, several varieties from various providers.
* has computer blackjack from various providers including Microgaming, Playngo, evoplay, irondogstudios, 1x2 gaming, bgaming, bsg, red tiger and many more, so many variants and of course live blackjack too.
* has many other promotions such as the Daily bonus. Snatch and Grab rewards.
* live casino has Evolution and Pragmatic Play as its providers as well as some other providers such as luckystreak, ezugi, swintt, vivogaming. All the table games and game show games are available, including roulette, baccarat and blackjack,
* has many variants of roulette and from many providers.
* I did manage a withdrawal that went fine but needed lots of verification to get done first.

* 5xbonus conversion rate, this meant after I finished my wagering I could only withdraw 240 eur and not the entire 470 eur because I had deposited 24 and bonus was 200% thus a bonus of 48eur and then 5 times the 48eur meant a cap of 240 eur to withdraw. I only found out later after trying to cashout that I was limited to to this 5x deposit max cashout.
* verification took a while to get done but it did get done eventually.
* a 35xD+B wagering requirement before withdrawal, now this means a 52.5xbonus wagering requirement. Quite hefty.
* free spins are subject to 40 times wager of the bonus win amount and max of 100 eur cashout.
* reduced RTP by about 2% on No Limit City slots.
* reduced RTP by about 2% on Playn'Go slots.
* there’s probably other providers that would have reduced RTP too but haven’t checked them all.
* could do with more video poker providers and variants.
* upon closer inspection of the High RTP section, Sweet Bonanza is in that category but looking at the help file shows it is the 94.5% RTP version and that’s 2% under the standard RTP.
* the game log bet history is very lacking and needs a fix as currently it is a mess and doesn’t keep track of all the bets made up to a certain amount after making several hundred in a session. This is something that should be immediately fixed but it has been this way for many months.

Dear Flatzem, Thank you for your detailed and thoughtful review! We really appreciate the time you’ve taken to share your experience with us. It’s great to hear that you’ve had a smooth deposit process, enjoyed the variety of games and providers, and found the live chat support helpful when you needed it. We’re also glad you’ve been able to take advantage of features like the VIP program, slot tournaments, and the ability to try out games in demo mode before playing for real money. We also appreciate your valuable feedback on the bonus terms, RTP, and verification process. We understand that the 5x bonus conversion limit and the 35x wagering requirement can feel restrictive, and we’re always looking at ways to improve our bonus system. Regarding the game log and bet history issue, we sincerely apologize for any inconvenience this may have caused. We recognize the importance of having a clear and accurate record of your gameplay, and we’ve passed your feedback along to the development team for review and improvement. We’re grateful for your continued support and hope to continue offering you an enjoyable experience at our casino. If you have any other suggestions or concerns, please don’t hesitate to reach out to our customer support team, and we’ll do our best to assist you. Thank you again for your thoughtful feedback, and we hope to see you back soon! Best regards, Snatch Casino

Snatch Casino há 1 ano

TeenTee

10/10

It's an excellent games & would recommend this site to others, easy to play & very satisfying casino... 100% happy with this casino site.

Dear TeenTee, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the games and that you’ve had a satisfying experience with our casino. Your satisfaction is our top priority, and we’re glad to know that you’re happy with the site. We truly appreciate your recommendation and look forward to continuing to provide you with a top-notch gaming experience. If you ever have any questions or need assistance, feel free to reach out – we’re always here to help! Thanks again for your support, and we hope to see you back soon! Best regards, Snatch Casino

Snatch Casino há 1 ano

Csakazoldnullla

7/10

I love Snatch Casino! Great games, fantastic bonuses, and fast payouts. Customer service is always helpful and friendly. I highly recommend it to everyone!

Disappointed with Snatch Casino. Slow payouts, many technical issues, and hard-to-reach customer service. I do not recommend it to anyone. But i like this casino.

Dear Csakazoldnullla, Thank you for sharing your thoughts with us! We’re glad to hear that you enjoy the games, bonuses, and the fast payouts when things go smoothly. We also appreciate your kind words about our customer service – our team strives to provide helpful and friendly support, and it’s great to know you’ve had positive experiences. However, we’re truly sorry to hear that you've encountered some challenges with slow payouts and technical issues. We understand how frustrating that can be, and we sincerely apologize for any inconvenience this has caused. Our team is committed to resolving any issues as quickly as possible, and we’re constantly working to improve the overall experience for our players. We’ll make sure your feedback is passed along to the relevant teams to address the concerns you’ve raised. We hope that you’ll continue to give us the opportunity to provide you with the best possible experience, and if there’s anything specific we can do to help or improve your experience, please don’t hesitate to reach out to us. Thank you for your support and for being part of the Snatch Casino community! We look forward to having you with us for many more great gaming moments. Best regards, Snatch Casino

Snatch Casino há 1 ano

thomas3588

1/10

Nothing. This casino is cheating the players. Bonus is hard limited on a 5x Withdrawal. Waiting time for the chat is almost one hour.

This casino has a very bad bonus politicy. Bonus winnings are limited 5x for payout. That's less then in all casinos I know. It is not possible to delete your account! Even the VIP manager is not willing to close it. The games are manipulated. It is not possible to win when you play with bigger bets. The licence is bought in a corrupt Country. They are not allowed to offer their games in the EU. Withdrawal is limited on 1500 Euro and the withdrawal needs 5-7 days to be confirmed. It is not possible to withdrawal more money in this time. So the casino lies, when it says you can withdrawal 50.000 €/month. Because of the long time you have to wait for your withdrawal you only can withdrawal ca. 5000-7000 €/ month. Even if you deposit many thousands Euros. It is the worst casino, I have ever played. The VIP manager Alice is lies all the time. Also she is not willing to close your account and deleting your dates. Please play somewhere else.

Dear thomas3588, Thank you for sharing your feedback. We're genuinely sorry to hear that your experience at Snatch Casino did not meet your expectations, and we apologize for any frustration caused. We take all player concerns seriously and are committed to ensuring that all players have a fair and enjoyable experience. Regarding your concerns about the bonus policy, account deletion, and withdrawal processes, we will investigate these issues to ensure everything is in line with our policies and regulations. We understand how important transparency and smooth transactions are for our players. We sincerely apologize for the delay you encountered with chat support. Our team works hard to respond to all inquiries as quickly as possible, and we appreciate your patience. We value your feedback and thank you for bringing these matters to our attention. Best regards, Snatch Casino

Snatch Casino há 1 ano

aaronguyer

10/10

Great fantastic games and brilliant games for free spins and bonus games and games Amazingly fast and efficient have had heaps of fun playing the slot games as well as the casino ones good graphics and excellent gameplay

Great fantastic games and brilliant games for free spins and bonus games and games Amazingly fast and efficient have had heaps of fun playing the slot games aswell as the casino ones its good graphics and excellent gameplay

Dear aaronguye, Thank you so much for your fantastic feedback! We're thrilled to hear that you've been enjoying the variety of games, the free spins, and bonus features. It’s great to know that the graphics and gameplay have been to your liking, and that you’ve had a lot of fun with both the slot and casino games. Your satisfaction is very important to us, and we’re so happy to have provided you with a positive experience. If you ever have any questions or need assistance, our team is always here to help. Thanks again for your support, and we look forward to many more exciting gaming sessions with you! Best regards, Snatch Casino

Snatch Casino há 1 ano

Farrofresh

1/10

The site has a good user interface. There are lots of people available on chat. There are lots of betting options as well which is good across different sports.

My free bet of $170 was removed from my account. Apparently you can’t cash out a free bet. I also spoke to chat to 5 people and sent 4 emails over 9 days. Spent probably 3-4 hours following and chasing. On the 10th day someone told me you can’t cash out a free bet. So - poor chat knowledge. Poor processes (you shouldn’t be able to cash out a free bet), and very slow response times. I every time I went into chat I also had to explain the entire process all over again. overall, a really poor experience for me and one I won’t be looking at again.

Dear Farrofresh, Thank you for taking the time to share your experience with us. We’re glad to hear that you found the user interface easy to navigate, and that our chat support was readily available. We also appreciate your feedback on the wide variety of betting options we offer across different sports. However, we are truly sorry to hear about the issues you encountered with your free bet and the lack of clarity around cashing it out. We understand how frustrating it must have been to spend so much time following up and receiving inconsistent information from our team. This is certainly not the experience we strive to provide, and we sincerely apologize for the delays, communication lapses, and lack of knowledge in our chat support. We will review the processes and training related to free bets and cashouts to ensure that all information is clearly communicated and that customers are not left waiting or confused. Your feedback is valuable, and we will take steps to improve our support and response times going forward. We understand your disappointment, and we regret that this experience has led you to reconsider using our site. If you ever decide to give us another chance, please don’t hesitate to reach out directly, and we’ll do everything we can to ensure a smoother experience. Thank you again for your feedback, and we apologize for any frustration caused. Best regards, Snatch Casino

Snatch Casino há 1 ano

Astrati23

7/10

Snatch casino offers a wide variety of games, including popular slots and table games, providing endless entertainment options for players.?The website's interface is sleek and user-friendly, making it easy to navigate and find desired games. The customer support team at Snatch casino is efficient and responsive, always ready to assist with any inquiries or concerns. And one of the major advantages of this online casino is its secure and reliable payment system, ensuring safe transactions for players.

Dear Astrati23, Thank you so much for your wonderful review! We're thrilled to hear that you’re enjoying the wide variety of games, as well as the user-friendly design of our website. It’s great to know that our customer support team has been helpful and responsive to your needs—providing excellent service is something we always strive for. We're also pleased that you’ve found our payment system to be secure and reliable. Your trust and satisfaction are incredibly important to us, and we’re happy to know we’re meeting your expectations. Thanks again for your positive feedback, and we look forward to providing you with more exciting gaming experiences in the future! If you ever need assistance, don’t hesitate to reach out—we’re always here to help! Best regards, Snatch Casino

Snatch Casino há 1 ano

Arich13

7/10

Snatch Casino for me is one of the good and nice bonuses and games, their support is nice too, and easy to talk to, their providers are more, and almost all my fave games are here. I just hoping that I will win some at the Casino soon…keep up the good work….

Dear Arich13, Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’ve been enjoying our bonuses, games, and the support team. It's great to know that many of your favorite games are available at Snatch Casino! We completely understand the excitement of hoping for a big win, and we’re wishing you the best of luck in your future gaming sessions. We’ll keep working hard to ensure you have an enjoyable and rewarding experience with us. Thanks again for your support, and we look forward to seeing you back at the casino soon! If you ever need anything, don’t hesitate to reach out. Best regards, Snatch Casino

Snatch Casino há 1 ano

crusty335