Snatch Casino

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Estatísticas de Reclamações

Resolvido 41

Valor médio $ 2,742

Duração média da reclamação 9 dias

Resposta média 3 dias

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Avaliação do jogador

8.9/10 ● 224 revisões

Principais avaliações de nossos jogadores

Arvound

9/10

Smooth Gameplay and Great Vibe
I've been an online casino player for quite some time, and I’m always looking for sites that offer a solid mix of fun, variety, and smooth gameplay. Snatch Casino hits the mark. I’m not chasing big wins, but I do love having a wide range of slots to choose from. The site is well-designed, visually appealing, and quick to load, making it really easy to jump into the action. Plus, the promotions they offer are generous, so there’s always something to look forward to. Playing at Snatch feels like an exciting journey where I get to discover new games and enjoy the experience, even without the pressure of chasing huge wins.

Dear Arvound, Thank you so much for your kind words! We're thrilled to hear that you're enjoying your experience at Snatch Casino. It's great to know that the variety of games, smooth gameplay, and exciting promotions have contributed to making your time with us enjoyable. We strive to create a fun and stress-free environment for all players, and we're glad to hear that we're hitting the mark for you. If you ever have any suggestions or need assistance, don't hesitate to reach out. Happy playing, and we look forward to continuing this exciting journey with you! Best regards, Snatch Casino

Snatch Casino há 1 ano

Klonefar

9/10

Snatch Casino has been a pleasant surprise for me. The platform is reliable, and I haven’t encountered any issues with lag or slow load times. The slot selection is vast, and I’ve found a few favorites that I keep coming back to. The promotions they offer are a nice touch too, and I always look forward to seeing what’s next. I don’t expect to win big every time, but the fun factor is definitely there. Worth checking out if you're into online gaming!

Dear Klonefar, Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you’ve enjoyed playing at Snatch Casino and that our platform has been smooth and reliable for you. It’s great to know that you’ve been enjoying our wide variety of slots and that our promotions have kept things exciting. We aim to create a fun and enjoyable experience for all players, and we’re so glad to hear it’s been working for you. Thank you again for your feedback, and we look forward to continuing to provide you with an enjoyable gaming experience! Best regards, Snatch Casino

Snatch Casino há 1 ano

Rocers

10/10

I’ve been a loyal player at Snatch Casino for a few months now, and I must say, the payout speed is impressive. Every time I’ve requested a withdrawal, the funds have arrived in my account within a couple of hours. I also really appreciate the variety of slots they offer. From classic ones to more modern titles, there’s always something to keep me entertained. Overall, great experience so far. Highly recommended!

Dear Rocers, Thank you so much for your wonderful review! We're thrilled to hear that you’ve been enjoying your time at Snatch Casino and that our fast payout speed has impressed you. We always strive to make withdrawals as quick and seamless as possible for our players. We’re also glad to know you’re enjoying our diverse selection of slots, from the classics to the latest titles. We’re constantly working to offer a wide variety of games so that every player can find something they love! We appreciate your loyalty and look forward to continuing to provide you with a top-notch gaming experience. Best regards, Snatch Casino

Snatch Casino há 1 ano

Lerbiu

9/10

I’ve been playing online for a while now, and I can honestly say that Snatch Casino stands out in terms of both design and user experience. The website is super easy to navigate, and the selection of games is just massive. I’m someone who enjoys trying out different slots, and there's always something fresh to explore here. The promotions are also top-notch, with regular bonuses that keep things exciting. Whether you're a casual player or someone looking to grind for bigger wins, I think Snatch Casino has something for everyone. Keep it up!

Dear Lerbiu, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your experience at Snatch Casino. We strive to create a platform that offers both a user-friendly design and a wide variety of games to keep things fresh and exciting. It’s fantastic to know that you appreciate our game selection and promotions! Your feedback means a lot to us, and we’re committed to continuing to improve and offer a great experience for both casual players and high rollers. We hope you continue to have fun and find new favorites to explore! Thanks again for sharing your thoughts, and we look forward to seeing you around! Best regards, Snatch Casino

Snatch Casino há 1 ano

Nadithad

9/10

I mainly play on my phone, and Snatch's mobile version works perfectly. No lags, everything loads quickly, and the design is convenient. so i like this casino so much

Dear Nadithad, We’re so happy to hear that you’re enjoying Snatch on mobile! It’s great to know the smooth performance and user-friendly design are making your experience even better. Thanks for choosing us, and we hope you continue to have a fantastic time playing! Best regards, Snatch Casino

Snatch Casino há 1 ano

Diemusokal

10/10

I love that Snatch offers games from top providers. Everything runs smoothly, wins are frequent, and the bonuses make it even more exciting. top casino

Dear Diemusokal, Thank you for your amazing feedback! We're thrilled to hear that you're enjoying the games from top providers and that you're having a great experience with wins and bonuses. We’re committed to offering the best, and your support means a lot to us. Keep enjoying the fun! Best regards, Snatch Casino

Snatch Casino há 1 ano

Claracelani

9/10

Snatch pleasantly surprised me with its interface. Everything is intuitive, crypto deposits are instant, and withdrawals took less than 10 minutes. Excellent service!

Dear Claracelani, Thank you for sharing your experience! We're so glad to hear that you were impressed with our intuitive interface and fast crypto transactions. We always aim to provide the best service, and your feedback motivates us to keep improving. Looking forward to seeing you again soon! Best regards, Snatch Casino

Snatch Casino há 1 ano

pampos1982

2/10

I've been playing in this casino for almost a month. I made a deposit a few days ago with a 50% bonus. After I lost my deposit money I accepted the bonus which was 10 euros and until the end of the wagering requirements I reached 750 euros. They voided the 700 euros from my balance and left with 50 euros ( I accept that because it's in their terms). The 50 euro was withdrawable and clean. So I decided to play instead of withdrawing. With this money, I reached 2250 euros and after I made 3 cashouts of 500 and left in my balance 750 euro they came again and deleted all and left me with 53 euro in my balance. I talked to the support asking them to show me what the term is again and she wasn't helpful saying that I have other customers to talk also and go find it yourself. I wouldn't recommend this casino to anyone. They are trying to scam all the time

Dear pampos1982, Thank you for reaching out and sharing your experience with us. We truly value all feedback as it helps us improve our services. We sincerely apologize for any confusion or frustration you’ve encountered regarding the bonus terms and the handling of your account. Please know that our team strives to ensure a transparent and fair experience for all players. We understand how important it is to have clear communication, especially when it comes to bonuses and withdrawals. We are sorry that your interaction with support did not meet your expectations, and we will review the situation to ensure that future communications are more helpful and supportive. Regarding the issue with your balance, we encourage you to carefully review our bonus terms and conditions, as they outline the rules that apply to bonuses and wagering requirements. If you feel that there has been an error or if you have any further questions, please don’t hesitate to reach out to our customer support team again, and we will ensure to assist you promptly and thoroughly. Once again, we apologize for the inconvenience you've experienced, and we appreciate your understanding. If you have any other concerns or would like to discuss this further, we are here to help. Best regards, Snatch Casino

Snatch Casino há 1 ano

Supermang

1/10

This casino has a bad reputation, a poor reputation license, has many complaints for payouts so its highly unlikely you will get paid if you win, and I am highly suspect that this casino uses cheating low RTP slots.

I have deposited twice at this casino, and both times I haven't even completed 10% of the wager before I went busto, even while keeping the bets very low (40c-80c) on a $300 starting balance.

This is indicative to me that they are using cheating/rigged low rtp slots and ripping players off.

Dear Supermang, Thank you for sharing your thoughts. We’re genuinely sorry to hear about your experience, and we take your concerns very seriously. We understand that issues like this can be frustrating, and we want to address them as thoroughly as possible. First, we’d like to assure you that we operate with a valid and reputable license, and we are committed to providing a fair and transparent gaming experience for all players. Our games are powered by well-known and trusted software providers, and all of them undergo regular audits to ensure fairness, including compliance with RTP standards. We understand how important it is for players to feel confident in the integrity of the games, and we strive to maintain the highest standards in this regard. As for your specific experience with wagering and balance management, we understand that the outcome of individual sessions can be disappointing, especially when it doesn't align with expectations. However, we encourage players to keep in mind that all games are based on random number generators (RNG), and results can vary greatly from session to session, especially with low bets and limited wagering. We sincerely value your feedback, and it will be passed along to the appropriate teams. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our support team. We’re here to assist and improve your overall experience. Thank you again for your input, and we hope to have the opportunity to regain your trust. Best regards, Snatch Casino

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