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Cassino Jackpot City

Classificação dos jogadores 104 Avaliações
Tempo de resposta às reclamações 79 Reclamações
5 dias média 79 Reclamações
O que gostamos
  • Jogos instantâneos
  • Cassino ao vivo
  • Cassino para celular
  • Tecnologia de Criptografia SSL
  • Aprovado pela eCOGRA
  • Suporte via chat online disponível
O que não gostamos
  • Atendimento telefônico indisponível
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.

Divulgação de anúncio

18+ | Se Aplicam Restrições | Termos & Condições se aplicam | Jogue com Responsabilidade.


Detalhes de Cassino Jackpot City

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://www.jackpotcitycasino.com/brazil/
Estabelecido em
1998
Licenças
Malta Gaming Authority, Kahnawake Gaming Commission
Programa de Afiliados
Idiomas
Chinês, Inglês, Alemão, Japonês, Norueguês, Português, Espanhol, Francês, Grego, Russo, Búlgaro, Croata, Tcheco, Finlandês, Letão, Lituano, Polonês, Sérvio
Tipo de Cassino
Jogo Instantâneo, Celular

O Jackpot City é um cassino online com design atraente que lembra as luzes noturnas e o brilho de Las Vegas. O site traz uma uma grande variedade de caça-níqueis clássicos, caça-níqueis de vídeo e jogos de mesa online das principais fornecedoras de software do mercado, como a Microgaming. Além disso, há uma versão do cassino para celular e uma seção de cassino ao vivo para jogadores que desejarem vivenciar uma experiência real dos populares jogos de mesa. O Jackpot City é licenciado pela Autoridade de Jogos de Malta (Malta Gaming Authority) e pela Comissão de Jogos de Kahnawake (Kahnawake Gaming Commission).

Países restritos

Por conta de restrições, jogadores de alguns países não podem realizar cadastro no cassino. A lista completa de países e territórios restritos está disponível na seção "Mais detalhes do cassino".

Jogos Online

O Jackpot City Casino oferece uma ampla seleção de jogos de cassino variados. Os jogadores que procuram emocionantes caça-níqueis de vídeo de alta qualidade podem explorar uma variedade de caça-níqueis da Microgaming, que inclui títulos populares como os caça-níqueis Break da Bank Again, Terminator 2, 5 Reel Drive e muitos outros. Além disso, há uma variedade considerável de caça-níqueis progressivos para escolher, como os caça-níqueis Major Millions, King Cashalot, Mega Moolah, Tunzamunni e outros.

A coleção de jogos de mesa do Jackpot City Casino apresenta várias opções de Blackjack como: Atlantic City, Double Exposure, europeu, clássico, entre vários outros. Os amantes da Roleta poderão escolher entre a francesa, europeia, americana, bem como Premier e Roleta Royale progressiva.

Os fãs de vídeo pôquer podem jogar várias versões do jogo como: Aces and Eights, All Aces, All American e Deuces Wild Bonus.

Jogos ao vivo

Além disso, o Jackpot City também oferece uma seção de cassino ao vivo. Os jogos de mesa com um crupiê real são transmitidos por meio de vídeo de alta definição. A seleção de jogos ao vivo do cassino inclui os três mais comuns: Blackjack, Roleta e Bacará.

Jogos para celular

O Jackpot City também oferece uma versão do cassino para celular, disponível para dispositivos Android e iOS. A seleção de jogos mobile inclui jackpots, caça-níqueis populares (como Immortal Romance, Game of Thrones, Avalon, Thunderstruck, entre outros) e diversas opções de Blackjack e Roleta.

Suporte

Os jogadores que tiverem dúvidas ou precisarem de assitência relacionada aos jogos e ao cassino podem entrar em contato com a equipe de atendimento ao cliente do Cassino Jackpot City. O suporte via chat online está disponível 24 horas, 7 dias por semana. Além disso, é possível entrar em contato por e-mail.

Segurança e imparcialidade

O Cassino Jackpot City garante a privacidade, confidencialidade e segurança com a tecnologia de Criptografia SSL. Ou seja, os dados confidenciais sempre serão criptografados antes de serem transmitidos pela internet.

Além disso, o cassino conta com o selo de aprovação da eCOGRA. Isso significa os jogos são imparciais e que as transações monetárias estão protegidas.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Cassino Jackpot City. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Jackpot City Casino - Software miscalculation of winnings and abrupt end to bonus games

While playing slots(Big Bass Hold & Spinner) at Jackpot City casino online on May 12th at 19:38 and I hit 3 scatters and the bonus games commenced. I had collected 2 fisherman already towards the 2X's bonus, and on this spin I hit a 3rd fisherman and the prize total was $20,700.00 as seen in the figure under the fisherman and is the correct total of all fish collected. But then something happened. The Bonus games stopped, and the screen said Free spins completed and the value it showed being won for free spins was wrong. It wasn't even as much as what was being displayed on this one spin.

I sent a message to Jackpot City Casino, with no reply.

I have a picture I took of the screen immediately after the Glitch happened.

In the image, you can clearly see that the amount I won at the bottom is different from the amount rewarded under the fisherman, to the tune of $72.00, just in this image.

The other factor in the glitch was that this was only one spin, the 3rd or 4th free spin of 10, and the bonus spins abruptly ended when this happened. I still had numerous spins left and I already had 2 fisherman in place, as well as the winning the 2 fisherman had collected on the previous spins, and those 2 fisherman were in place towards additional spins at 2X’s. The free spins were not completed, and any winnings I had from previous fisherman already appearing in the previous spins were not added.

I have contacted them 3 times since,a nd they have not replied once, other than the automatic reply when an email is sent to '[email protected]'

I have looked everywhere for somewhere else to lodge a complaint and get the correct compensation and Bonus Games corrected and replayed.

In the screenshot image of the glitch/miscalculation,it clearly shows the time, Game, Winnings under the fisherman of $20,700.00, win at the bottom showing a different number of $19,998.00 that should also include winning from the previous fisherman on the previous spins, and it clearly says Free Spins completed. So the total winning is wrong alone, just based on this one spin.

There was a visible glitch on the screen when it jumped to "Free Spins Completed", as I still had as many as 6 spins left..

staus Não resolvido
$20700
Jackpot City Casino - Withdrawal of 26927EUR marked as processed but funds never received
I won €26,927 on April 22, 2025, and submitted my verification documents (passport and bank statement) on April 25 and they were verified. I was later asked to complete verification again (see screenshot). I tried to upload the requested documents again but it was saying they werent required (see screenshot).

During the week of May 12, my withdrawal appeared in my account history as "processed," and my account balance showed €0.

However, I never received any money in my Skrill account (screenshot can be provided upon request).

After that, the transaction history section on my Jackpot City account stopped loading (screenshot attached).

I also attempted to contact Jackpot City via email on May 7, 8, and 9, and again later — with no responses. Screenshots of these emails are included.

Additionally, the live chat feature now returns an error message and cannot be accessed (screenshot attached).

I did receive an update on April 23 stating Jackpot City had changed ownership and was now operated by Baytree Interactive Limited under a Kahnawake license. I mention this only as a possible contributing factor to system issues, not as a direct accusation (screenshot of their email attached).

I am simply asking that Jackpot City clarify the status of my processed withdrawal and ensure the funds are correctly transferred to my Skrill account.

All relevant documentation and screenshots are attached to this complaint for your review. If you require any further proof/screenshots, these can be supplied upon request.

I tried to upload the supporting documents but it won't allow me to. Can you give me an email address to send all of my supporting documents to?
staus Não resolvido
€26927

Estatísticas de Reclamações

Resolvido 15
Valor médio $ 6,553
Duração média da reclamação 7 dias
Resposta média 5 dias

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Avaliação do jogador
5.1/10 104 revisões

Principais avaliações de nossos jogadores

Easy games, nice UI, sometimes the games are better.

Some of the games are rigged. They wont stop calling you, I had to call them 100 times before they could stop calling me. DONT SIGNUP with your true phone number.

Do not play here they take your money, but when you have to withdraw there is gonna be a problem. They conveniently forget your banking information.

I like their Bonus System, like their Live Chat, their fair comp point System. Most of live chat agent are quick and knowledgeable.
They are E-Cobra verified, and their layout is quick and easy to understand. Their Bonus wagering is more than reasonable.

You need to like Microgaming, since that s all they have.

I spent maybe 100K in last 18 months there, and I feel their RTP is quite Good, compare to my 6 favorite casino. In fact they are the one where i got the more real withdraw.

I am oblige to give them 6 Stars only for the following reason

Their withdraw Limit
Their very Old mind, and dis-likable 48pending hours to approve the pay out.

THIS 48 HOURS PENDING POLICY COST YOU MY LOYALTY.

On Top of that, there is no Autoflush, so when you win big, your winning will stay available to play, and for an average gambler, this is a torture. Their will answer that we have to control ourselves, with I totally do normally, but when I see money sleeping in my account, I will most like play this money, and they absolutely know this, and that's why I lower my Bet in this Casino.

My 2018 resolution is to play in Casino that have same day or same few hours payment, in between them i am choosing the one with auto flush.

That's a shame, because Jackpots city could be the number one casino but keeping this policies make me run away, even if I like very much to play there.

I had an extremely positive experience at Jackpot City.
On Jan 6th I withdrew $30,100.
I uploaded my government ID and a utility bill for proof of address.
$18,000 was deposited into my bank account on Jan 9th, and $12,100 on the 10th.
I had only played at this casino for a couple of months, and having a fairly large first time withdraw always causes worry.
You never know what kind of run around you are going to encounter, or if you'll even get your money.

There was nothing to dislike.
My bonus offers aren't as good as they used to be though.
They went from 120% almost on a daily basis, to 40%, and now 15%.
Maybe I'm too lucky for them? lol

Like their layout
Quick server
Micrologic game
No lag
Generous bonus policies but

The bonus link they send you by email is not working. Be carefull

When you make a deposit if you don t click on the annoying tab that is present on one of the 5 slide where you can claim the bonus, even if you have click the link in the email, then the bonus won t be activated.

Pending time is 48 and it s really old way, so they hope you spend your win during the pending time.

There is no autoflush.

Even if they know that I add ever use bonus, the never accept to make the correction for me. After my deposit I play and and it was very late on the night. I play to relax. I discover the bonus was not there since I ran out funds really quick. But I am a quick and big player. That my way to play.

I thought they a a lag and fall in sleep
This morning they never accept to activate the bonus that I always accept for years. Bit it is the first time I did accept the bonus by email. They lost a loyal customer. That s a question of respect.

There offer me 20 $

Base on my long experience, the fact they use unfair but Cleary advertise practice about pending your withdraw 48 hours with no manual flush, the fact their max withdraw limit per week is 4000$my quote will be 3 stars.

Great casino! Good games, good helping by the online assistance.

No more news games on the casino... I would like more games on the mobile platform... Mobile platform comparing to pc is bad.

Good games, nice looking website. Customer service sucks.

Bad service, withdrawals are long and they scooped portions of my winnings for some unknown debt on another site. They wont provide me details and said they could not help. Very shady and I would not go back.

I like the daily deals 100% deposit match. Loyalty points when redeemed have no playthrough restrictions, free spins given to depositing players daily. Great live chat and support!

Only dislike is the limited selection of games. And the loyalty tier benefits expiry of tier points after 3 months!

Usuário inativo
1/10

Good choice of games. Very nice customer support ... UK based so they do not have to respect Canada do not bother rules (unsubscribe). All Thumbs Down Here,

They will haunt you forever. For years now still getting texts messages, emails, phone calls filling up my mailbox. Called and did unsubscribe 5 times in two years! and they are very nice people on phone... however the unwanted communication will not end!!
Do not use this casino they do not respect UNSUBSCRIBE.

Usuário inativo
6/10

There is an enormous selection of games, which is a huge plus. They also accept a lot of different deposit methods, which is important for Canadian players.

Finally, they offer a 100% match bonus on your first 4 deposits. However, this is only good for the first one. Read "dislikes" for why:

I lost my first $400 (+$400 bonus) pretty quickly as I found some of the games' payout rates were extremely low. That's ok, this can happen anywhere to anyone. What I found most annoying about this casino is that when I deposited my second $400, I received the $400 bonus but now I had to play through ok BOTH deposits!!! This seems ludicrous. Once I've lost my initial $400 + $400 bonus, my new deposit should only require play through for THAT deposit!

Notícias do Cassino Jackpot City

Leia todas as notícias sobre o Cassino Jackpot City, fique ligado nas novidades e bônus exclusivos.

Apostador ganha 10,7 milhões de euros no caça-níquel Mega Moolah
Grande Vitória Apostador ganha 10,7 milhões de euros no caça-níquel Mega Moolah

Raras são as coisas na vida e nos jogos de azar  que nunca decepcionam e, sem dúvidas, o caça-níquel Mega Moolah, jackpot progressivo da Microgaming, faz parte do time das raridades! O fabuloso game mais um vez mudou a vida de um jogador ao pagar o impressionante prêmio de 10,7 milhões de euros no Cassino Jackpot City!Quem quer ser um milionárioAparentemente, todo mundo gosta de jogar o caça-níquel Mega Moolah para tentar a sorte e, quem sabe, ser o próximo milionário. O fabuloso caça-níquel mudou a vida de um jogador ao pagar o prêmio de 10.735.716,89 milhões de euros no Cassino Jackpot City!E isso aconteceu no último dia 5 de abril, quando um jogador girou os carretéis do popular caça-níquel online da Microgaming e conquistou o cobiçado prêmio desta rede de jackpot progressivo, que continua sendo a maior de toda indústria iGaming. Embora o nome do sortudo não tenha sido revelado, sabemos que ele fez a aposta no Cassino Jackpot City e, após os procedimentos de verificação padrão, receberá a quantia de uma vez só. Microgaming, a rede líder de jackpot progressivoAté agora, a rede de jackpot progressivo da Microgaming já pagou mais de 1,1 bilhão de euros! Apenas em 2020, a fornecedora de software concedeu prêmios de mais de 26 milhões de euros. Além disso, cerca de 150 jogadores receberam mais de 10 mil euros ou mais.Até agora, a rede de jackpot progressivo da Microgaming já pagou mais de 1,1 bilhão de euros!Para fortalecer ainda mais a rede de jackpot progressivo, a Microgaming continua a lançar jogos incríveis. Alguns dos nomes recentemente adicionados ao portfólio da desenvolvedora são caça-níquel Wheel of Wishes (Alchemy Gaming) e caça-níquel Atlantean Treasures Mega Moolah (Neon Valley Studios). Aliás, outros títulos devem ser divulgados ao longo do ano, como o caça-níquel Absolootly Mad Mega Moolah, previsto para o dia 5 de maio. Parabéns ao vencedor!Não é todo o dia que uma pessoa leva 10,7 milhões de euros para casa. Porém, quando isso acontece, todo mundo celebra a felicidade do sortudo! Andrew Clucas, diretor de operações da Microgaming, falou sobre a incrível vitória:“Estamos impressionados com o jogador que conquistou o incrível prêmio de 10,7 milhões de euros — parabéns! Mega Moolah continua a ser o caça-níquel online favorito entre os jogadores de todo o mundo. Estamos animados por adicionar mais jogos progressivos à rede de jackpot neste ano.”A equipe do AskGamblers também parabeniza o sortudo (e feliz!) jogador e deseja que a sorte esteja com todos vocês que vão girar os carretéis do caça-níquel Mega Moolah assim que terminar de ler este artigo!

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