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Casumo Casino

Nossa classificação CasinoRank
9/10
CasinoRank
Classificação dos jogadores 260 Avaliações
Tempo de resposta às reclamações 9 Reclamações
0 horas média 9 Reclamações
O que gostamos
  • Tempo de retirada de 0-72 horas
  • Site com bom visual e design
  • Suporte via chat ao vivo disponível 24/7
O que não gostamos
  • Sem suporte telefônico
  • Atendimento apenas em horário comercial e em inglês
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Casumo Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
http://www.casumo.com
Estabelecido em
2012
Licenças
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority, Danish Gambling Authority
Programa de Afiliados
Idiomas
Inglês, Finlandês, Alemão, Norueguês, Sueco, Dinamarquês
Tipo de Cassino
Jogo Instantâneo, Celular, Live Casino
Redes Sociais
Facebook, X

Ponto de Vista do Editor

Encontramos no Casumo Casino um cassino online com visual e design muito atrativo, um bom bônus de boas-vindas e slots variados. A plataforma ainda não está traduzida, mas vale a pena se cadastrar para aproveitar sua estrutura e vantagens oferecidas.

Como Funciona o Casumo Casino

Jogadores recém inseridos no mundo dos cassinos online estão cada vez mais conscientes da importância de se escolher bem sua plataforma entre tantas oferecidas. Felizmente, estamos aqui para ajudar, e no AskGamblers você encontra todas as informações que precisa para fazer sempre a melhor escolha para a sua jornada.

Neste artigo, você pode acompanhar uma avaliação completa que fizemos sobre um cassino online que pode ser uma boa escolha em nosso mercado, o Casumo Casino. O Casumo Casino é uma plataforma com um bom tempo de mercado, foi lançada em 2012 e já está há mais de 12 anos operando internacionalmente e acumulando uma bela base de usuários.

Nos primeiros minutos acessando sua plataforma, duas coisas nos chamaram a atenção. A primeira é o design e o visual da plataforma que foram muito bem construídos e deixaram o site bonito e prático, e a segunda é o seu bônus de cassino que entrega uma vantagem interessante aos jogadores recém chegados.

O bônus de boas-vindas oferecido entrega 100% do valor do primeiro depósito do jogador, com um limite total de $300 + 20 rodadas grátis que podem ser utilizadas no slot “Book of the Dead”. Ficamos satisfeitos com o fato de o depósito mínimo elegível ao bônus ser de apenas $10 para poder participar e com um rollover de 30x tanto para as rodadas grátis, quanto para o bônus sobre o depósito.

Mas, além dos bônus e visual do site, vamos ver nos próximos tópicos o que mais o Casumo Casino pode oferecer.

Dados e Opções de Pagamento do Casumo Casino

Os métodos de pagamento possuem uma função vital na agilidade e na proteção do investimento do jogador, por isso deve ser avaliado com muito cuidado. No Casumo Casino, nós entramos na área de pagamentos para dar uma bela olhada nas opções, as melhores a mais procuradas não estão disponíveis, mas existem outras opções.

Entre todos os métodos de pagamento oferecidos, os que indicamos para utilização são: Cartão de crédito (Visa e Mastercard), Paysafecard e Carteiras digitais (Payz, Neteller, MuchBetter e Skrill). Estas são opções que podem efetivar transações em poucos segundos, são eficientes e confiáveis para seus depósitos e saques na plataforma.

Então, fizemos alguns depósitos e, posteriormente, saques na plataforma, também lemos todo o documento de termos e condições oferecido pelo site. No fim, podemos confirmar com certeza que o Casumo Casino não cobra nenhum tipo de taxa ou tarifa nos pagamentos que acontecem em sua plataforma.

E assim como qualquer um dos cassinos no Brasil, o Casumo Casino também possui um KYC obrigatório, processo de confirmação de identidade que todos os jogadores devem fazer. Indicamos que você passe pelo processo e envie as imagens solicitadas logo após o cadastro, pois os saques só são liberados após o jogador ser aprovado no KYC.

Casumo Paga mesmo?

São mais de 12 anos de experiência no mercado, criando uma base de usuários grande e que é fiel à plataforma, concedendo uma bela e positiva reputação. Em nossas pesquisas, não encontramos notícias negativas relacionadas à marca sobre falta de pagamento, ou qualquer reclamação grave de usuários por não terem seus ganhos retirados.

Jogos no Cassino Casumo

Navegamos por todo o catálogo de jogos oferecido pelo Casumo Casino enquanto avaliávamos e ficamos bem satisfeitos com o que encontramos. Entre as principais categorias, podemos destacar as seguintes:

Slots - Caça-níqueis online

Os caça-níqueis estão no topo da lista de mais variados e com maior quantidade no Casumo Casino, aproveitamos para jogar grandes clássicos como o Big Bass, Starburst e o Gonzo’s Quest.

Crash - Jogos Instantâneos

Apesar de não ter um espaço totalmente focado na categoria como os jogos de mesa, também encontramos vários títulos de crash games no Casumo Casino, este novo tipo de jogo que se tornou muito popular por aqui.

Cassino ao vivo

As salas de cassino ao vivo oferecidas no Casumo Casino não são muito variadas, mas ainda sim podem entregar uma experiência completa e imersiva de cassino, tanto para os clássicos, quanto para os novos game shows.

Casumo Casino APP

O Casumo Casino é um dos casinos para jogar do seu celular apesar de não oferecer um app. Para isso, a marca oferece seu site otimizado para dispositivos móveis que se adapta a qualquer dispositivo, e para testar se isso é verdade, passamos um bom tempo acessando o site de um smartphone e tivemos uma boa experiência com acesso a tudo.

Suporte ao Cliente no Casumo Casino

Para ser atendido pelo Casumo Casino, o usuário pode utilizar dois canais principais, o e-mail no [email protected] ou no chat ao vivo da plataforma. Ambos funcionam apenas em horário comercial e disponibilizam atendimento apenas em inglês, um dos pontos negativos da plataforma.

Segurança e Imparcialidade

O site do Casumo Casino é seguro, fizemos uma varredura e encontramos o certificado SSL e o protocolo HTTPS ativos e funcionando para a proteção através da criptografia, assim como os top cassinos online possuem. 

Sobre sua imparcialidade, também fizemos uma varredura em seu catálogo de jogos, olhando título por título e observamos que todos são de provedoras licenciadas, então passaram pelos testes obrigatórios de segurança e imparcialidade antes de serem liberados.

Casumo Casino É confiável?

O Casumo Casino é confiável, encontramos sua licença ativa que foi emitida pela seguinte entidade oficial:

  • MGA – Malta Gaming Authority – N° de licença: MGA/CRP/217/2012 - C55663

Compromisso do Casumo Casino com o Jogo Responsável

A página de jogo responsável do Casumo Casino é muito bem montada e com conteúdo útil sobre o assunto que pode auxiliar seus usuários. Ficamos muito satisfeitos com esta parte do site, porém, todo o conteúdo desta parte, assim como restante do site, está em inglês e isso pode ser um problema para o jogador que não fala a língua.

Conclusão

O Casumo Casino é um cassino online completo e com boa estrutura, se destaca por seu visual e bônus de boas-vindas. Precisa se adaptar ao nosso mercado e oferecer seu conteúdo em português, mas, ainda sim, é uma ótima opção para aproveitar as vantagens.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Casumo Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Casumo Casino - 57000 CAD withdrawal delayed for over 2 weeks

I am submitting this complaint due to an unreasonable and prolonged delay in processing my withdrawals with Casumo, combined with a lack of transparency and inconsistent information from customer support.

My account is fully verified. There are no pending documents and no outstanding requests from Casumo. I have already provided my source of funds from my employment, which has been reviewed and verified, as it has been previously.

No bonus was used at any point. All gameplay was conducted using my own deposited funds only, without any promotional bonuses or wagering conditions involved.

Despite this, my withdrawals have now been pending for over 11 days, which is well beyond the timeframe stated in Casumo’s Terms and Conditions. During this period, I have contacted live chat numerous times and spoken with multiple agents. Each time, I receive the same generic responses, such as:

– “Your withdrawal is processing.”

– “It is a large payout.”

– “The relevant team is reviewing the matter.”

– “You will be contacted by email.l”

However, no concrete explanation, reason for delay, or clear timeframe has ever been provided. No additional documents have been requested, and no compliance issues have been communicated to justify the continued delay.

I have acted in good faith throughout this process, complied fully with all requirements, and remained patient and cooperative. I am not seeking any special treatment — only the processing of a legitimate withdrawal of funds that I personally deposited, in line with Casumo’s own policies.

At this stage, I feel that I am being kept in a repetitive loop without meaningful information or accountability. This situation undermines trust in the payment process and leaves the customer without clarity or recourse.

I am opening this complaint to seek transparency and resolution, as internal support has not been able to provide a clear answer or timeframe after more than 2 weeks

I remain confident that this issue can and should be resolved promptly and fairly.

staus Resolvido
$57000
Casumo Casino - Withdrawals not received

Hi, hope you are ok

I made a withdrawal request totaling £14000 on 06.09.25, whilst my account is already fully verified.

Until today, I have not received anything.

I have sent several emails and several times reached out to live chat with the team. They are saying the same thing; we are waiting for the withdrawal team to proceed. When I deposit £500,& and I lose £ 800, and I deposit £500 again. When I lost and won a small amount, no one asked for any documents, and they paid me as well. Because my account was already verified at that time. But when I win the large amount of £14000. First, they paused my game, and I received this email. In line with a new business direction, we've had to put a permanent game type exclusion for a specific category/vertical. Then they decided my deposit limit is just £10,

Still, my game is paused just because of winning that amount.

I talk on live chat 3/4 times for about a pending withdrawal, and I ask if they need anything. They are saying all verification is done, so no need to send anything. Because you win a large amount, that's why it's taking a long time to process. And someone said on live chat just over the weekend, the payments were delayed, so no need to worry

Someone said this and that on live chat. Think so, I ask so many times about my pending payment. That's why the verification team asked me to send some documents like a driving license, selfie with driving license, bank statement,s this & that. And I have already provided what they asked me, but I have still not received my payment.

It's very disappointing to me.

staus Resolvido
£14000

Estatísticas de Reclamações

Resolvido 8
Valor médio $ 11,060
Duração média da reclamação 0 horas
Resposta média 0 horas

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Avaliação do jogador
8.2/10 260 revisões

Principais avaliações de nossos jogadores

Everything. Loads of providers, super fast withdrawals, they also have lock withdrawal which I personally think is brilliant. The live chat is amazing they can’t do enough for you.

Nothing at all. Absolutely superb. Filling in the gaps because it has to be 50 characters 😊

Thank you for taking the time Jamie - always much appreciated, especially when it's all compliments! Pop by the live chat any time and we'll see if we can do even more for you, if you catch my drift ;) All the best!

user avatar

I don't play anywhere else now. My absolute favourite casino. Lightening fast withdrawals with no hassle and they keep you updated with the progress. Massive variety of games, something for everyone. Great customer service and fast live chat.

Genuinely can't think of anything I don't like! They used to charge a fee for deposits but have scrapped that. Since then I've nothing bad to say.

SIOUXZANNE! Well, you've said it all - there's nothing more to add here, other than, of course, a big thank you from all of us :) Wishing you the very best of luck! Stay awesome <3

user avatar

Absolutely my fave casino!! Super Fast withdrawals. Been playing here a lot for 6 years, and still one of my favourites.

You dont have a Good campaings anymore, and never free spins without deposit, even for players who play here a lot..?

Thank you for your kind words on Casumo and we very much appreciate your 6 years with us having fun in our Casumo playground I am sorry to hear that you feel our campaigns of late have not been in your words "Good" We do try very hard to keep the campaign's fun and interesting for all our players and we welcome your feedback as a loyal Casumo player

user avatar

Amazing game selection and live chat agents. Amazing bonus system and withdrawal time

Just your average amazing online casino :)

Nothing, this imo is the best online casino online today. Never had any issues, chat agents do all they can plus more to help you, withdrawals are lightning fast, all the top game providers and just a overall amazing casino.

Keep it up casumo :)

Amazing players too! There's nothing more to say here, other than THANK YOU! You've made our day MINDYMOO18, simple as that. Please drop by the live chat as we'd like to return the favour...<3

user avatar

One of the best selection of games
Amazing withdrawal time.
The welcome bonus is great, but their reward system is a bit weak.
Reel races everyday every 30 minutes which is ok, even though the big ones in the primetime are really hard to get anything from.

The layout besides searching for games is a bit weird when nothing is in a specific order.
Their reward program for returning customers are a bit weak.

Howdy friend, Thanksies, for taking the time to write this lil' sweet review. And wow-o-wow, so many roses. We'd proudly carry the golden medal of Best selection of games, if you approve that is. I mean, there's +1000 slots lying around, just waiting for you to rock n' roll. Hopefully one or two funky wins will come your way as well. When it comes to the thumbs down, we'd love to hear some more specific feedback. It would be awesome if you could pop into Live chat, or send us an email to [email protected] so we can chit chat a bit more. By doing so, we can make Casumo even better for you, and all other players. Toodle-oo and speak soon,

user avatar

- proffesional customer service
- fast payouts
- nice gaming layout
- allot of slots variaty

When I started playing I received allot of valuables. Now a days I dont receive any valuables. So it would be the perfect casino if they do something about the bonuses for loyal players.

Greetings dear Playerz, Firstly, thank you for taking the moment in your universe to write a review about us. Amaze-points! We want you to be assisted by only the best Customer Service Ambassadors, and it is fantastic to hear you have experienced their greatness along with the Payment team's efforts in bringing your winnings home. Casumoverse and its offerings are designed to be easily accessible and as wide as the currently known space reaches, and it is wonderful to know you have enjoyed it. We try to offer different kinds of Valuables through our campaigns and along the adventure. It is important to get feedback about them, and we will definitely look into what we can offer to spice up the Casumo life in the future as well. Hope to make you proud, friend

user avatar

Nice games and had sometimes a good win. One withdrawal and after verification had the money (complete 5 days).

In the beginning often had a valuable. But after a while no more. Asked costumer chat, they said the same day was a great promotion to come,so I waited but nothing. So deleted my account. My boyfriend still has an account but no valuables ether.

Aloha there amigo, Nice games indeed, a whole parallel universe filled with wawesome slots and so much fun! You might have left us (and we're very sorry to hear that), but you're always welcome to pop into our Live chat, for a friendly chit chat. Until then, we wish you a life filled with loads of love, and a lot of luck <3

user avatar

READ THIS IF YOU ARE CONSIDERING CASUMO!

I have played in several casinos during many years so I think I can say I have experience in gambling websites.

The games are almost the same as in popular gambling sites, casumo has all you need. Only thing they stand out is they have novomatic games which all of the casinos don't have!

If somebody wants to know i deposit 1000-4000 euros a month so i consider myself as a highroller.

I give you little comparison now:

If you are high roller and looking for some good free spins and bonuses... well this isn't your casino. The bonuses are quite poor. I play quite a lot and don't really get much. Usually just 15-25 freespins with minimum bet and rearly with 1 euro bet. The level up system is fun but does not give you much benefit even if you are black belt. (maybe casumo can reply and tell me is it possible to get better freespins etc. or how the level rewardin system works?) As a high roller I don't see the real value here. 2 years ago I played in other online casino and got really treated well. I remember once I was on big loosing streak and they gave me 500 euros in bonus with only 1x waggering requirement!!! How can you really beat that? And also got many times 100 euros with 5-10x waggering requirement and some times you got 100-200 free spins with 1-2euro bet.

But here is the reason I play mostly at casumo. The customer support. It is the best amongt all the gambling sites I have played. I chose customer support over bonuses because I think it is more important. So if you person who thinks that when you ask something from chat or you have problem and like issue to be solved quicky this is the place!

So to conclusion:
If you are high roller and want to get big bonuses, look for other casinos. If you are low to medium roller or a high roller who does not really care about bonuses go play here. You get small bonuses from here to there but it's not something really to look for. You get first class customer service with no delays and fast withdrawals.

Go see it yourself if you want. We like different things.

Their website looks great.
They have a very friendly customer support.
Their staff has offered me valuable information about promotions, wagering reqs and how to activate them. All of the chat was also combined with pleasant chit chat and funny advertising about the theme of Casumo Casino: the sumos.
I had some great playing sessions on Casumo while trying my luck on their Yggdrasil online slot machines, which are among my favorite ones.

Wawawiwa, such nice feedback, friend! We love those cozy chit chats, so we're super-duper happy to hear that you enjoy our company from the parallel universe. You're welcome to pop in at any time, to talk about whatever's on your mind. May it be ice cream, why the sun rises, or how puppies can be so darn cute, we're here for you - 24/7, 365 days a year. Best of luck spinning and winning on those Yggdrasil slots <3

user avatar

Good selection, fun site to navigate. Fast payers.

Trying to get an answer out of Customer Service is a waste of time. They act all 'pally' and call you buddy but would be better to answer the questions. No loyalty points.

Hello there, Thanks for your feedback, all kinds are very much welcome. Sorry to hear that you haven't had the best experience when it comes to our Customer Support. Let's make that better! It would be great if you could send us an email to [email protected]. This way, you can explain the matter more into detail, and we'll get the opportunity to look into to this, to see what we can improve on our end. Catch you on the other side. Have a great day

user avatar

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