Cassino NetBet

NetBet Casino - Frozen my account for 3 months

€49250

Lack of urgency and transparency

Not really one for complaining but I need to get these to sort this out.

Signed up over a year ago, sent documents, etc came back all fine, and continued to play with no issues, then mid-January I tried to deposit and a message appeared saying my account needed to be reviewed before I could play,

I had no email or call from customer service so I emailed them. I had a message back 4 days later saying they needed more documents (same as I've already sent) so I sent them. This was over 2 months ago. I've emailed them 7/8 times asking what's going on nobody can tell me, they just say it's been sent to the relevant department as soon as we know we will contact you!!!

Over 2 months ago now. How long does it take to look at some documents? Do they have like 1 person working for them? I've had a few accounts with other casinos/poker sites and unfortunately, this is the most frustrating experience I've had.

The customer service is awful, just keep coming back with the same response 4 days later, etc. I've been depositing but they've just blocked my account after a year. They have all my documents on the system they have just completely blocked me. No reason was given.

This is the worst experience I've ever had.

NetBet Casino - Withdrawal not processed since February 10th

I made a withdrawal from Netbet Casino on 10/02/2024 for £164 and £74.92

I received an email confirming my withdrawal.

After 2 weeks I did not receive my withdrawal.

I didn't receive any notification about the request for documents but I decided to send my documents to them by email and via upload document. I waited another week but the withdrawal is still pending.

I contacted live support and they asked me to send a new photo ID and selfies.

I sent them a new photo of my ID and selfies.

After another week I still haven't received my funds.

Please help me with this issue

Rejeitado

£238.92

NetBet Casino - Withdrawal not processed after the longest wait period

Hi there,
I made a withdrawal Friday the 16/02/24 for £200.

The next morning I am sent an email stating the withdrawal would be completed through wire transfer and to please upload a bank statement of the last 3 months or sooner.

I completed this and after 3 emails received a reply Monday saying the upload had been received and validated, I replied to said email asking if my withdrawal had now been processed to which I was told in a reply “24-48” hours.

Wednesday comes around with no communication so I sent another email asking for update - Reply was your withdrawal will be completed in the next few hours and that I would receive email receipt of this.

By 20:00 last night (at which point was 50 hours after being told max time would be 48) I queried the withdrawal again - to receiving an email this morning with now no time frame just that the relevant department would be in touch.

Can this please be sorted out. This is too long to wait especially when everything you have asked of me I have done.

NetBet Casino - Two Withdrawals Delayed

£200

I made two withdrawals requests via Wire Transfer early in the morning on 2nd May for £1015.23 and £5076.14 these amounts included the processing fee. I received an email asking for a statement for the bank account I had used and sent this to them. I received a reply telling me that the statement was received and had been successfully uploaded to my account. 5th May and neither of my two withdrawals have been processed by the company. I have sent lots of emails and spoken to agents on the online chat and was informed that the reason for the delay was due to a high number of withdraws, but this was in response to my querying where my withdraws were. I then received an email this morning (5th May) stating that they have done everything on their end to process my withdrawal and now the bank needs to release the funds but they cannot give me a timeframe on this but I will receive an email when this happens. I am still yet to hear from them and my account history still shows that both of my withdraws are ‘processing’. The site says that withdrawals are processed in 2-24 hours and this time has passed.

The people that have emailed me and spoken to me on the chat have been very nice and I have no complaints except not receiving my withdrawals into my bank account. If my withdraws are received before I receive a response I will update and/or retract the complaint where necessary

NetBet Casino - Long wait for withdrawal

£6091.37

Hi there

I withdrew money on the 1st of May (Monday) which was a total of £1.037.00

My documents were verified the next day on the 2nd (Tuesday) I was told that day my winnings will be fully processed the next day and it is now Friday the 5th of May and still nothing,

I have also had to pay an additional fee of my winnings for my withdrawal which for this wait time for my withdrawal doesn't seem fair.

Thank you for your time

NetBet Casino - NetBet not addressing refund issue

£1037

I emailed NetBet support (using the e-mail address available on their site) on order to close my account with gambling problem being the reason for the closure. Instead of closing my account, NetBet later offered a cash bonus to me. At no point had I stated, that I wish to have my account open nor did I cancel my request. I ended up depositing money, which I asked NetBet to refund because I had asked my account to be closed. As requested by me, NetBet closed my account after contacting the support but now I have not heard anything about a possible refund despite support said that the matter is being handled.

NetBet Casino - Refuse to pay 1441 eur

€330

Good afternoon,

At the end of April, I made deposits to Netbet Casino for a total of 470 euros and won 970 euros. Now the balance is 1441 euros. On April 29, withdrawal was ordered. After several days, netbet informed me that it was not possible to process payment via card due to some errors as well as asking for bank details (Swift+IBAN). (This is very strange; I've never had a problem with my Visa, and I'm sure my card is fine; it appears NetBet is having technical difficulties with their processor.)After a short chat where the agent confirmed that in my case, any withdrawal option could be used, I deposited with Skrill eWallet and reordered withdrawal. It was May 2nd already.

After that, I sent my driver's license, bill, and card photo, and all these documents were approved (you can find confirmation in the chat history attached). After all, my account was temporarily blocked for gambling addiction and "relaying on funds" or "financial unstability". As proof of financial stability, I sent my card statement showing the balance, but the account still does not reopen.

So in total, my account is temporarily blocked with my initial deposit and winnings. Netbet has two options to send me funds via card or Skrill.

I humbly ask you to assist in this matter, because netbet doesn't do anything.

In attachments, I provide 2 chat history, as well a letter from 3th May regarding my Skrill e-wallet, withdrawal, and deposit confirmation in Finnish language (sorry for that but I am from Finland).

Rejeitado

€1441

NetBet Casino - Account with a balance of 30k dollars closed for 30 days

$32706.68

Estatísticas de Reclamações

Resolvido 188

Valor médio $ 2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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Avaliação do jogador

5.4/10 ● 90 revisões

Principais avaliações de nossos jogadores

stars_cream

8/10

Netbet is one of my recent favorite casinos. It has a greek license operator so it is one of the few casinos I can still play legit to it. It has a gaming license from Malta Gaming authority so it is a casino that I can trust. Also it has sportsbook and a very nice poker platform where I play sometimes.

One of the things I like to this casino is that it has so many slots providers and so many slots to play. It has slots from some of my favorite providers NetEnt, Microgaming, WMS, Novomatic, Nextgen, probably it has slots from the most providers.

Netbet casino has a decent welcome package which gives 100% deposit bonus which has a very good wager requirement of 30 times the bonus amount. It also offers many deposit bonuses from time to time and it has many good promotions every week which offer cashback, free spins, cashdrops, slots tournaments etc. They also have a loyalty program where you can accumulate points and exchange them for bonus money.

The casino support here is decent since it has live chat but many times I do not find it working but you can also contact support through email or phone. The chat is always helpful and many times that I have asked for a free bonus because I am unlucky they give me free bonus.

At Netbet casino I have had the biggest cash ever since I reached my 10 euro deposit to a 4500 euro win after some crazy hits I had at game of thrones and Jack Hammer. I have never had any problems withdrawing at this casino and they always keep their timeframes

I play almost every week at Netbet casino since it has so many promotions I can claim and I am very satisfied playing here.

Mcramer1977

9/10

This site has a great customer service. I had to contact them because of a small issue and their team was lovely: friendly, polite, and very efficient!

The fact that I wasn't lucky lately :) I miss a big winning!

Hello, Thank you for your kind message. Our customer support team is really happy to get such feedback. We wish you good luck in getting your next big winning as soon as possible, and this, on Netbet! Best regards, Melanie Customer support manager

Cassino NetBet há 9 anos

fb_10207555012174654

3/10

Well at the moment all I see good is plenty slots to choose from... Shame they don't pay out!

Well all I seem to do at this casino is deposit and lose an playing at £3.00 a spin the features and wins are below the standard... and to keep on depositing with out getting any deposit bonus it rather odd... I am beginning to smell a rat as my money seems to only be going in one direction and unable to progress in certain games due to lack of wins !

Live Chat is hardly ever there and if you are lucky enough to get them its like a 10 minute wait and that's being placed 1st in the queue so overall best off going else where less you lie losing!

Thank you for your review. We are sorry to hear you haven’t been lucky on our website. However, we have many players who manage to win big every day. To give you just a few examples, today we had players who won £16.230 on Kings of Chicago, £19.165 on Fantasini: Master Of Mystery and £15.816 on Da Vinci Diamonds. For more details, we kindly ask you to have a look at our Winners page: https://casino.netbet.co.uk/winners_gb?page=1

Cassino NetBet há 9 anos

bigster89

4/10

Good amount of games and live support. Bonus is on good level too.

They are 10 years behind other casinos at withdrawals and it looks like they wont do anything about it.

Most annoying thing is that live support says that withdrawal speeds don't depend on Netbet.com .

Thank you for posting this review. We are not able to find your player account and therefore, we cannot specify the exact reason why there were delays in processing your winnings. However, in general, once the KYC verification has been completed, withdrawals on Netbet are processed within the shortest delays possible.

Cassino NetBet há 9 anos

Mdashrafuddin

6/10

Hi, this is my 2nd day on Netbet casino.Their live dealer games are awesome and a good winning ratio.I have checked their Auto Blackjack and roulette game, they are also not so bad as a smart winning ratio. I still believe they do not manipulate the Auto games and slots.
But I have a complain on their payments. It seems to be a massive problem to us who want to get back their withdrawals on a mean time.

I haven't found any live chat section there yet to express my trouble while I played there or waits for my withdrawals.

Thank you for taking the time to post this review. We are happy to count you among our winners. Regarding the live chat, you can easily access it by clicking on the 'Chat' button available at the top of our casino home page or, by accessing the 'Help Center' section from our Live Dealer home page.

Cassino NetBet há 9 anos

Mcramer1977

10/10

Exceptional customer service! I've had an issue with one of my deposits so I contacted Netbet's customer service team. Even if their operator really seemed to care about my problem, when he's told me that my case has been forwarded to their financial department, I was 100% sure that it will take ages before I get an update. However, less than 30 minutes later, this same operator called me, explained me exactly what happened and confirmed that everything was fine now. Great follow-up!

We are happy that you had a good experience with our customer support. We always do our best to reply to our customers' queries as quickly and professionally as possible.

Cassino NetBet há 9 anos

wheeler00

3/10

Good selection of slots, customer service very friendly and helpfull.

The RTP has to be the worst I have ever played on. I deposit 50 and got 50 bonus bet £0.60-£080 on Gonzos quest, got nothing the whole way down. The £100 lasted around 10 mins. With small bets it took me longer to deposit than my £100 lasted. That's not called bad luck, that's called a rip off. Don't think I will be back in a hurry.

Thank you very much for your feedback. We are sorry that Gonzo's Quest was not your lucky game. However, we have many players who win on this game. In fact, yesterday one of our players won £3,713.50 and £1,558.80 on Gonzo's Quest: https://casino.netbet.co.uk/winners_gb?page=11. Given that you enjoy playing slots, you could also try our game Dazzle Me where one of our players recently won £22,930.00: https://casino.netbet.co.uk/winners_gb?page=13.

Cassino NetBet há 10 anos

Mcramer1977

8/10

Very good customer service. I had some minor issues that were quickly solved by the customer support staff. I've appreciated the fact that they've took the time to call me back as soon as their technical team solved my last issue.

Their sport platform has some issues lately, especially the advent calendar. Not really important problems though because thanks to the customer support team, to get them solved is not an hassle.

Thank you very much for your feedback. Even if sometimes things don’t go as planned, we are doing everything we can to solve our customers’ requests as efficiently as possible. Every challenge is a new chance for our Customer Support Team to prove that they are capable of delivering the excellent service our players deserve.

Cassino NetBet há 10 anos

thethemaster

8/10

NetBet has a great variety of games and very friendly support team! They offer amazing gifts in their Christmas calendar! Their games do pay you back! In the first time I played Fruit Shop over there about a month ago I won in an instant 240 euros! Although lost it later :)

I usually use Neteller for all my transactions but I have spoken upon registration with the support team and they told me that the first withdraw can only happen through bank. Although not a problem, I hate the timeframe a withdraw needs through bank transfer!

Thank you for your feedback. According to the rules imposed by the Gambling Commission, we have been forced to put extra security measures in place for our Greek customers. However, if our Greek customers pass the KYC identity checks, we can process all their winnings via Neteller, including their first withdrawal request.

Cassino NetBet há 10 anos

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