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Cassino Betzest

Classificação dos jogadores 416 Avaliações
Tempo de resposta às reclamações 53 Reclamações
2 dias média 53 Reclamações
O que gostamos
  • Vários métodos de retirada
  • Design agradável para celular
  • Filtros simples de jogos
O que não gostamos
  • Fornecedores de software limitados
  • Suporte via chat online indisponível em português
  • T&C em inglês
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Cassino Betzest

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://www.betzest.com/ptb
Estabelecido em
2018
Licenças
Curacao
Programa de Afiliados
Idiomas
Inglês, Finlandês, Alemão, Norueguês, Português, Espanhol
Tipo de Cassino
Jogo Instantâneo, Celular

O Cassino Betzest é um cassino online que oferece uma vasta seleção de jogos, incluindo caça-níqueis, jogos de mesa e apostas esportivas. Os jogadores podem escolhê-los por fornecedor, como Microgaming e NetEnt. O site está disponível em vários idiomas, como inglês, português e espanhol, e é possível jogar instantaneamente por meio de um navegador da web. Os jogadores também podem aproveitar o cassino para celular. O Cassino Betzest é licenciado e regulado pelo governo de Curaçao.

Restrição de países e territórios

Infelizmente, existem algumas restrições de países. A lista completa de países restritos pode ser encontrada em “Mais detalhes do cassino”. Os jogadores também devem se certificar de que as apostas são legais em sua jurisdição antes de efetuarem o registro neste cassino.

Jogos Online

Os jogadores podem aproveitar um portfólio de caça-níqueis de vídeo de diferentes fornecedores de jogos líderes de mercado. Microgaming, NetEnt, GameArt são alguns deles. Os caça-níqueis podem ser encontrados na seção cassino. Também é possível filtrá-los de acordo com algumas categorias — popular, novo, fornecedor, entre outros. Os jogadores podem se divertir com alguns dos jogos mais famosos, como African Sunset, Castle Blood, Dragon KingEl Toreo e Caligula.

Além disso, os membros têm acesso aos jogos de mesa clássicos do cassino. Os jogadores podem fazer suas apostas em Roleta, Blackjack e jogos de pôquer como Texas Hold’em, disponíveis 24 horas por dia.

Por fim, os membros ainda podem tentar a sorte em jogo de cartas, como o vídeo pôquer. Apostas esportivas, inclusive ao vivo, também são oferecidas pelo cassino.

Jogos ao vivo

Agora, os jogadores que apreciam a emoção de um cassino ao vivo também têm acesso à seleção de jogos do Cassino Betzest. Eles são comandados por crupiês reais e estão disponíveis em diferentes intervalos do dia, permitindo a todos a oportunidade de curtir os seus jogos favoritos.

Jogos para celular

O cassino também dispõe de caça-níqueis para celular que podem ser acessados de qualquer lugar! Basta fazer login por meio de smartphones e tablets para aproveitar uma seleção dos jogos de cassino mais populares. Não é necessário baixar nenhum aplicativo, mas apenas utilizar um navegador de celular compatível para apostar o quanto quiser.

Suporte

Os jogadores que precisarem de assistência podem enviar um e-mail ou usar o formulário de contato no site. O cassino ainda oferece suporte via chat online, mas o recurso está indisponível em português no momento.

Segurança e imparcialidade

Com relação à segurança, os membros podem ficar tranquilos. O cassino utiliza um alto nível de serviços de criptografia, verificado pela COMODO Limited para ajudar a proteger dados pessoais, financeiros e confidenciais dos jogadores.

Também é utilizado um gerador de números aleatórios para garantir resultados imparciais.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Cassino Betzest. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Betzest Casino - Stalling my winning 33500 CAD
Hello Askgamblers Team

Please bear with me as this going to be fairly long complain about the nightmare experience I am facing at BetZest Casino .
I signed up on June 5 at BetZest casino since it has a very good rank in your website and licensed by MGA .
I deposited $200 without enrolling in any bonus and I was lucky to have a big win on Immortal Romance slot .

I submitted all the documents needed as any typical Casino asked for KYC and the nightmare started on June 6 .

They asked for extra documents like 2 selfies , passport and Diver license , Bank statement for 3 month .

Long Story short , after 8 days and on June 14 , my account was verified .
Once I asked for withdrawal transaction , they Declined it and their excuse that I have to submit documents proves Source of wealth and source of funds .

Excuse me !! I only deposited $200 in your casino and According to the Anti-money laundering (AML) legislation and the Financial Intelligence Analysis Unit (FIAU) implementing procedures on customers who deposit over €2,000 which is not applying on my case .

Again , Long story short I submitted all documents prove my SOW and SOF in order to withdraw my money even I am not convinced and Finally my account was fully verified.

I was expecting after a nightmare I lived for 10 days I will be able to withdraw my winning according to T&C that I can do 2 withdrawal transaction for 1000 Euro each ( around $1470 Cad dollar )

Another nightmare come up when I process a withdrawal transaction for 1000 euro ( 1477 Cad dollar ) . I was able to do one withdrawal . I send an email to Finance department and explained what I am facing . They replied to me after 12 hours that I can’t process 2 transactions at the same time . I need to wait 1-5 days for the first transaction to be process and received then I can do another transaction .
I attached a screenshot of their T&C that I can do 2 withdrawal transaction for $1000 Euro daily and it’s not mentioned the excuse that I have to wait 1-5 days for the first transaction to be proceed and received in order to be able to process the second one .But as usual they ignore my email .

I suggested to use my ecoPayz account to be able to withdraw 2 transaction for €1000 each daily since it mentioned on payment section that it takes 1-3 hours but they said it’s not available for time being .

I send another suggestion to use MuchBetter for withdrawal since it takes 1-3 hours to be process 2 withdrawal transaction but they ignore my email .

so you can see from I mentioned above that BetZest doing their best in delaying to process my withdrawal transaction by creating excuses , make me go through extensive security check even I only deposited $200 in a faith of keep me playing and loose my winning .

The funny is I only did one withdrawal transaction for €1000 ($1477 CAD ) so far on June 15 and It process at same day and I received it on June 17 but when I try to to process another transaction at same day of receiving , the first withdrawal transaction was still in a pending status on my casino account so it disables me to process another one .
I sent them an email and confirmed the payments has been been received but Finance team said they have no control on interac system and only merchant can remove it so I need to wait .

I am sure they are kidding me ! They treat me like I never played online . I’ve been playing 15 years and using interac for the last 4 years in other casinos and never had problem . I always received it between 24-36 hours except at BetZest .

Askgamblers , I still have $33523.65 CAD in my casino account and I am only asking BetZest to be committed for their T&C which is enabling me to process two withdrawal transaction for €1000 each ( $1475- 1477 CAD ) on daily basis by using interac , EcoPayz or MuchBetter payment method .

I won’t be able tolerate their tricky scheme to withdraw €1000 every 3-5 days which would take me 5 month to withdrawal my total balance .

Askgamblers , I would like to thank you in advance for reading this, and again I am only counting on your fair judgment and I am willing to provide any further information you might need to prove my decency .
staus Rejeitado
$33526.65
Betzest Casino - Betzest is making verification of my account impossible
Could I get help from here regarding my verification process on Betzest? My phone number can't be verified as they claim they can't reach me when trying to call it, but on a previous encounter via their live chat they requested another number which I gave them. Then they said the same thing about not getting through to me but it later went through after much pestering on them to try to reach me, she asked for security questions which I answered all correctly and they said they would relay my messages to their finance team.

What is more than strange and suspicious is that they are saying they can only call me on the number I provided via email. That comes after they already called to that another number THEY suggested we should try. I have been called from out of the country (Nigeria) multiple times by my friends all over the world on same days they claim they can't get through and even provided them with proof that my mobile number is working perfectly. They suggested to contact my phone operator which I did and they told me everything is normal and calls abroad should work normally (as they have from my friends).

Also they have requested 3 months bank statements which I delivered immediately but those statements don't include postal code which my bank also confirmed is the case as I asked it from them. I had to go to the bank to get a reference letter that confirms my accounts postal code so I can send it to Betzest (which includes their current address) but they still didn't approve it at first place. Actually I don't know what the situation with that is at the moment as now the problem is with getting that phone call from them.

This has been going on for already like 1 and a half month and feels like they are only bullying me coming up with different requirements after another to get my account verified.

You can call me too so you could prove them wrong that my phone cannot be reached. I've told them to call at least dozen times and every time they claim they can't reach me. Then I tell my friends from abroad to try to call me and everything works like it should do.

I attach you couple of chats with them so you can see how it goes every time I try to contact them. And also there is my bank account statement where you see that postal code is not visible and also not available so I went to my bank to get a signed reference letter for them.

As a casino I don't have any complaints about them but this verification process has made me so stressed out.
staus Resolvido

Estatísticas de Reclamações

Resolvido 49
Valor médio $ 1,838
Duração média da reclamação 5 dias
Resposta média 2 dias

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Avaliação do jogador
8.7/10 416 revisões

Principais avaliações de nossos jogadores

I like their variety of games and bonuses. They have a very good customer care service. They have very good promotions. I like this new casino. They have a variety of games, and terms and conditions for the bonuses are OK......

There are games who doesn't support playing with bonus. We have faced some problems with different providers. The wagering of the bonus is very difficult to be completed in casino!!!! Bonuses should be activated automatically so I won't have to contact with support every time.

Good platform, fast loading of slots games and blackjack. From my experience, payments were done almost immediately. They support different currencies.

German not supported, hope they fix soon. They communicate in english, but german would be great for us, maybe even if they had a phone number on the site.

I took advantage of the reload bonus; they have reasonable wagering conditions. The variety of games it was OK. Overall this new casino it's fine. They asked me to comment on this forum if I was satisfied.

They do not have a good variety of live casino. The email subscription is a bit annoying because I don't like to get my inbox full of their offers, so again I am kindly asking you to stop sending so many emails. I can check your offers by myself.

Dear Sir, Thank you very much for you kind words, We appreciate it The live casino section very soon will be updated with many other top vendors like Evolution gaming, Lucky Streak and NETENT LIVE. As for the offers, we will make sure that our newsletter won't bother any further Thank you again, Kind regards, The casino team.

user avatar

Enjoyed some free spins from the promotional offer on another forum and was asked to write a review here. The welcome offer and the everyday offers are very fun and entertaining.

There are many vendors which don't work from Australia. Many of the games won't accept free play anyway. Slots take too much time to load The rest is pretty good.

Very happy with their service. The new offers and bonuses are very inviting and entertaining. I was invited to write a review here and it's the first time in this blog too.

The slots are sometimes running slow and there is not much variation in the live casino section. The casino bonuses doesn't work automatically. New withdrawal methods should be added.

Dear Sir, Thank you very much for you kind words, We appreciate it The live casino section very soon will be updated with many other top vendors like Evolution gaming, Lucky Streak and NETENT LIVE. We are working also on the bonus automation issue, Thank you again, Kind regards, The casino team.

user avatar

Just enjoyed 50 free spins from their campaign on another forum. The support is quite professional and it's easy to get the free play no deposit bonus.

I don't find many negative things to complain about. The live casino section should be more completed with vendors and games but th promotional offers are very good.

Dear Sir, Thank you very much for you kind words, We appreciate it The live casino section very soon will be updated with many other top vendors like Evolution gaming, Lucky Streak and NETENT LIVE. Thank you again, Kind regards, The casino team.

user avatar

The offers are very interesting and the support is quite helpful. The free play no deposit bonus is very easy to get and also the free spin offers are quite good.

The waiting withdrawal time is the top negative side. I had to wait more than three days to get my money back. Slots take to long to load for some provider.

Dear Sir, Thank you very much for your review. We are trying to improve constantly and further optimize the user experience. Kind Regards, The casino team

user avatar

The new welcome offers and bonuses are very inviting. The wagering requirements are X25 and this is not bad from the players perspective. Also they have everyday promotional offers, The site is good and the live support is very helpful.

The variety on the live casino section is no the best. They have only two live games vendors and there is no promotional offers for the live casino part.

Dear Sir, Thank you very much for the kind words. We will improve our offerings very soon in the live casino section Kindest regards The casino team

user avatar

July 11, 2018: 10pm GMT:
Signed up for the $5 no deposit bonus to test out the site. After registering, I found myself unable to verify my phone number in Canada which was required to be able to receive the No deposit offer so I opened live chat. Live chat was offline, so I left an offline message explaining the situation and waited for a reply.

July 12, 2018 9am
Support replies, I explain again the situation, they ask that I try again> Second attempt fails, support informs me it will be sent to security department and they will contact me once they have resolved the situation.

July 31st 2018.
No Further contact from Betzest, email arrives promoting the $5 offer.

Sept. 22nd 2018.
After learning from a forum that the problem had finally been corrected I return to betzest and site verifies my phone number, need to send message to support to claim the deposit.. Offline again as they only work 9am-12am.

Sept. 23rd 2018:
9am(ish) Bonus is credited, gone in a flash. Not overly impressed I believe that is the end of my dealings with Betzest.

June 19th 2019: Noon(ish),
Betzest posts in forums on Ask Gamblers promoting a new bonus for Ask Gamblers members
"• In order to claim the exclusive bonus you need to P.M. our casino manager through the system and our support will add the Spins manually for you. • Free Spins are wager free – keep the winnings"

June 19 12;15pm
I return to the site and contact support, who seem unaware of promotion and ask me to hold while they check.
Support returns moments later to tell me I must first write a good review for Betzest and then return to request the spins.
I note that there is no mention of this in their forums post.
They apologize and say it is necessary.

June 19th 12:30pm (ish)
I return to AG to post this review. I cannot in good conscience post a positive review for a site that in both of my encounters with them failed to provide what they offered.

The lack of followup on my first experience had me replying to a forum member who sent me a private message about their horrid experience with "after two failed efforts to complete registration and the lack of follow up from support, I already know everything I need to about spending my money here (read: never gonna happen)"

This latest experience simply confirms my initial impression/ The 24-72hr pending period, 24hr transfer to e-wallet window, lack of deposit methods frequented by Canadians and 50x wagering on bonuses are simply further nails in the coffin.

Dear Sir Thank you for your review. You just needed to PM in this forum for the Free Spins and we would update you the free spins accordingly. That was the only condtion. There was no condition mentioned that you had to write a review. The site went through major changes these last months and most of our old issues are part of the past. We apologize for any inconvenience. Kind Regards

user avatar

Betzest Casino is always among the top sites to play at. Although it is relatively young it is one of the best new online casinos in the international market and it’s honestly a very safe and secure site. And this, together with a very good selection of games, huge rewards and bonuses for players, makes it a fantastic choice for all online gamblers!

The online casino is not quite big on live games as well. The live section a offers a selection of live games like European Roulette, Black Jack, Baccarat, Tombola, Over/Under, Caribbean and Texas Hold’em bonus. These are games all available to play with live dealers. There are only two live games providers all in all.

Dear Sir, Thank you very much for your review. Our team is trying to improve every aspect of the site and ameliorate the client journey. Kindest Regards, Casino Manager

user avatar

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