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Tipbet Casino - Verification and withdrawal problems


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Por dino b.
há 8 anos
Hello, I have a lot of problems with withdrawing my winnings from tipbet. I have requested a skrill withdraw on 4.1 for 2200€ and my documents were already verified. Then I waited until today that was 11 days, while I had contacted their support numerous times as was told that a skrill withdraw takes up to 24 hours and was promised to receive my money first on friday and then today at the least. Then today after 11 days I received an email to upload more documents. I have already uploaded my passport, my utility bill, my skrill screenshot, my selfie with a passport, my skrill transactions with them and now all of my skrill transactions for the past 3 months. I have blacked out the transaction names as this is a private matter and they can not demand this information from me. What I buy with my skrill wallet is none of their business, I have left the transactions made with them clear so they can be noticed. And this is still not enough for them. I have not used any of their bonuses, I used only my money and now they are refusing to verify my account and process my withdrawal. I do not understand how all of these documents are not enough and how can they demand to see all of my skrill transactions for the past 3 months, what I buy on the internet with my wallet is a private matter and they can not demand such a thing from me.
Cassino em disputa Cassino Tipbet
Valor €2200

Discussão

User name

Dear @vrata6875,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Good day mr .Dino,

I had chance to review your case and as i see payment had been made by our Finance team . As i see, Standard identification procedure was accomplished when ID, POA & deposit method statement were approved . Nevertheless, there was a need to perform some additional check before processing the transaction. Deposit method statement displaying transactions from last 3 months had been asked to prove the ownership of the payment method which was not necessary in any case and it had been corrected . When account verification process has been successfully accomplished, account has been activated and winnings paid out. We understand our player's privacy manners and will approach respectfully and sorry for the misunderstanding.

Warm regards,

Raio-X do Cassino Tipbet

Resolvido 10 / 10
Valor médio $7,595
Duração média da reclamação 3 dias
Resposta média 2 dias

Cassino Tipbet Reclamações

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Tipbet Casino - Delayed payment & Account verification
I won 1481.25 Euro on Tipbet in like october-november some time. Had a long process of verifiying my account, sending them ID, proof of address, photos front and back of my card. Next up they wanted me to make a selfie holding my ID, so I did that. So far so good, this is when the problem starts.

A while later I recieve an email from some email called [email protected] asking me for a phone verification. Whos [email protected]?

After a few weeks I go on tipbet.com to check whats taking so long with my withdraw. They say they want me to tell them a time for a phone verification with them, so we set up a date the following weekday (this was during the holidays).

Ten minutes before our phonecall I log in the chat to make sure that theyre gonna call me as agreed upon. They respond that they cant call me right now and that we must set up a new date because of that. I figured it might be because I decided the time and even tho they agreed upon it, I wont decide the time next time so they wont have any excuse to cancel it.

So they give me another date for this phone verification. This time Im just waiting by the phone but no phonecall from them that day.

So I log in again and they apologize and say we need to set up a new date. This is starting to get very frustrating now because I have alot of study and meetings in school I need to attend right now and they (Tipbet) want me to be available for 2 hours to answear my phone to have a phone verification. Anyways, we set up a new time (they decide the time again). They give me a 2 hour window and during time that theyre gonna call me.

As previous times, they dont call me at all. Now Im really angry and log in and tell them to just send me my withdraw because its obvious theyre not planning on calling me anyways. They apologize and say they want to set up a new date and this time THEY PROMISE TO CALL. I explain them my situation that Im having the busiest time of my life in school and its really hard for me to be available on the phone all the time because of meetings etc but okay, Ill give one last try. They decide the time again. 2 hour window as usual.

They dont call.

These last 3 calls (that never happened) was during the last 2 weeks. So now Im done with this. Im posting this here and if that doesnt work Ill ask MGA for help aswell. I just want my withdraw to be sent, been asking for it for months but nothing happens. Tipbet is not a serious site, they keep sending a bunch of offers with bonuses etc. But once you win you dont recieve your withdraw...
Status solved Resolvido
€1,481
Tipbet Casino - Keep on rejecting already verified documents, stalling withdrawal
Hello there.I asked a withdrawal at Tipbet.gr,last tuesday..Next day(wednesday) the casino asked for my verification documents,and i send them as they asked,my id and proof of adress.The same day my account was verified.Next morning(thursday),they cancelled my withdrawal and they asked once more my id,although it was already verified one day ago.I sent my id photo once more and my account was verified once more.Next morning(friday),the casino cancelled again my withdrawal,and they asked a credit card photo for the verification process.I sent them the credit card photo and my account was again verified.Since friday evening my withdrawal is still pending,although at the official tipbet site it withdrawals via bank wire take -24 hours to be processed.Furthermore,casino live chat support is supposed to be 24 hours,but since tuesday,i could reach live chat one or two times.I have sent many emails but they only answered once.It is quite obvious that tipbetcasino searches every possible way in order to delay the withdrawal.I really dont understand how an account could be verified on wednesday and not verified on thursday,asking the same id that was verified one day ago?And why the casino didnt ask the whole verification documents the first day i made a withdrawal request? There is no 24 hours help,no email answers,no-24 hours bankwire payment after the verification,and i have faced a trully amateur behaviour.It would be honest if the casino replied to me and say that "we do everything we can so weekend comes and we want more delay.."i would appreciate that.To verify and then reject what they have already verified,has no logic at all.
Status solved Resolvido
€103