Reclamação #71 SpinBetter Casino

Account close without any warning

Por Exu999

há 1 ano

Hello,

On 21.04 I’ve made 2 deposits of 100€ each in my local currency.
After 2h of play, I didn’t loose my money but I didn’t win big, just playing around, I was being log out without the possibility of log in.
I contact their support, and they put me to send a email to block@spinbetter.com. I’ve send the email, they reply after 36h to give them the proof of payment, I send it to them. After another 30h they asked me for an id card, I send it to them, after another 34h they ask me for the proof of payment for 2nd deposit and I send them that as well. After that no response.

The customer support told me to wait for them to respond but they don’t give you any timeframes, can be in a day or in 10 days or 2 months. On their T&C they don’t have any info about timeframes or account blocked.

I was looking to have some fun and now I have the account blocked, my money is blocked and I don’t have any reason why.

Please help me to have a response from them!

Cassino em disputa SpinBetter Casino

Motivo Encerramento de conta

Valor €250

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that SpinBetter Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

SpinBetter Casino

• Representative

há 1 ano

Hello,
We have provided the forum administration with all the necessary information regarding your case and are currently waiting for their response.

Best regards,
SpinBetter Support Team

Exu999

• 1 Avaliações

há 1 ano

Hello,

2 days ago I receive a email from [email protected] that doesn’t have any sense with what @Spinbetter tells us here!

Here they told me that they cannot find my account because I was registred without email address witch is impossible if you try to create a new account on their site.

On email they said that they lock my account because I told them that I was a gambling addicted but I cannot remember that.

Once again they refuse to answer on support, On here they told me to send them documents, and I’ve done that but after 48h nothing happens.

I just want to withdraw what is in my account but I think they just find another solution to scam the customers

@ASKGAMBLERS I was thinking that you can have some jurisdiction on this matters but Spinbetter ignores you like they ignores me.

This is not a way to treat a customer, closing accounts and confiscate their money because you want, and customer stays in the dark for weeks.

Exu999

• 1 Avaliações

há 1 ano

All the documents were sent!

Raio-X do SpinBetter Casino

Resolvido 33 / 34

Valor médio $1,713

Duração média da reclamação 8 dias

Resposta média 2 dias

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