SapphireBet Casino - Deposit not credited more than a week now

RESOLVIDA

Informação da reclamação

Cassino em disputa

SapphireBet Casino

Valor

₹ 21000

há 2 anos

I deposited 21000 rs a week ago, and I haven't received the deposit yet it's more than a week. The support team is giving me reason for a week that specialists are working on the issue. Verification of a deposit shouldn't take so long, plese help sir, I have all the payment screenshots, and the proof of payment.

AskGamblers
há 2 anos

Dear SapphireBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
há 1 ano

Dear all,

This complaint has been reopened as per SapphireBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

há 1 ano

Dear player,

We confirm that such a problem has indeed occurred due to the fact that there was a delay in payment by the payment system. We apologize for this situation.
We also confirm that the funds have been credited to your gaming account on 2022/12/18.
We really appreciate that hat you stayed with us despite this unpleasant situation.

Best regards,
SapphireBet team!

AskGamblers
há 1 ano

Dear @Nikhilsup0927,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.