Reclamação #8 SapphireBet Casino

I did not receive the deposit

Por Łukasz W.

há 2 meses

Dear AskGamblers, I made a deposit yesterday via Jeton electronic wallet, where it should have appeared immediately in my player account, because Jeton deposits are instant, but since yesterday it has not appeared in my Geacza account and has not been returned to my wallet. When I write in the chat, I keep hearing the same thing, that I have to wait. AskGamblers, please help me get my money back.

Cassino em disputa SapphireBet Casino

Motivo Pagamento atrasado

Valor zł100

Discussão

AskGamblers

• Support Team

há 2 meses

Dear SapphireBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

talixx92

• Polonia • 1 Avaliações

há 2 meses

this is the amount of PLN 100

AskGamblers

• Support Team

há 2 meses

Dear @talixx92,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Raio-X do SapphireBet Casino

Resolvido 1 / 6

Valor médio $241

Duração média da reclamação N/A

Resposta média N/A

SapphireBet Casino Reclamações

Veja todas as reclamações deste cassino

Withdrawal not given yet

I have been trying to receive a withdrawal from Sapphirebet since Friday.

I have never had a problem when withdrawing from their account, but this was the first time I have had one, and I am starting to worry. This was just last Friday, today being Monday, and I still haven't received the amount of 5198 MXN.

It is said by them that it should take no more than 48 hours, and if it takes more, I should contact them. I already did, but their customer support is slow and very robotic, probably indicating that it they use AI to respond to my inquires as some of their responses didn't make sense.

They couldn't give me a payment reference or transaction ID to ensure that the money has not been lost, and in the worst case, I can reclaim it with the bank the issue.

I don't know what else to do.

Não resolvido

$5,198

Self exclusion request ignored and 2500000 ARS lost during delay

On 7 November 2025, I mistakenly activated a temporary pause on my SapphireBet account. The pause did not work, as I continued receiving promotional emails and my access to the platform was never actually restricted.

On 7 December 2025, I explicitly requested permanent self-exclusion, stating clearly by email that I am a problem gambler (gambling addiction) and that I urgently needed immediate account closure. I sent around five emails, plus live chat messages, asking for urgent action.

Despite clearly expressing that I was at risk, my account remained fully accessible for almost 80 hours.
During that period, I suffered a relapse and deposited ARS 2,500,000, which I lost while waiting for my self-exclusion to be applied.

My account was finally blocked only on 10 December, which is a significantly delayed response for a responsible gambling request, especially when addiction was explicitly reported.

The delay exposed me to unnecessary harm and caused avoidable financial and emotional damage.

I request:

A formal review of my case

A full refund of all deposits made after my self-exclusion request (7–10 December)

Confirmation that my account remains permanently closed

I am attaching proof of the emails I sent requesting immediate blocking, as well as evidence of the deposits made during the delay.

Thank you for your attention.

— Erick

Não resolvido

$2,500

Services is of any assistance at all

It's been a month my deposit not yet added to my id even provided them my bank statement, my email received from bank. That transaction is successful screenshot of platform I transferred but these guys not replying and whenever reply is sent, to me it is same message that specialist are working on it. No one is replying even after I shared every detail. They asked me but still nothing done, its been 28days today.

Não resolvido

₹3,000

Deposit not credited on sapphirebet

Hi
I made two deposits to sapphirebet.com. ( 50000 & 20000 ) 4 days back. But the amount is not credited to my sapphire bet account. I am keep on sending emails everyday regarding this. Both i paid through upi. Both automated direct transactions. No option for paid and enter the upi reference number. I am not getting any proper reply from sapphirebet.com.
1. Upi transaction number- 331954110095, amount of 50000 dated 15 November

2. Upi transaction number- 331955626564, amount of 20000 dated 15 November.

Please take

Não resolvido

₹70,000

Deposit not credited more than a week now

I deposited 21000 rs a week ago, and I haven't received the deposit yet it's more than a week. The support team is giving me reason for a week that specialists are working on the issue. Verification of a deposit shouldn't take so long, plese help sir, I have all the payment screenshots, and the proof of payment.

Resolvido

₹21,000