QuickWin Casino

Wrong calculations, I need help

Por Vyacheslav S.

há 2 anos

Hello.

I was playing at quickwin casino and I have noticed that my winnings are not paid to me in full. I took screenshots and contacted casino support. They told me there is nothing wrong with my account and winnings have been paid to me even after showing them the screenshots of the game casino don't want to know anything about it.

So I have attached 2 files. From file 1 you can see I was playing $50 per spin and I have won 50 coins and it converted to $100. From file 2 you can see I'm still biding $50 per spin and I have won 617 coins and this should be $1234 but I only got paid $159.19

Please help me to receive my winnings.

Cassino em disputa QuickWin Casino

Motivo Cálculos errados

Valor $269

Discussão

AskGamblers

• Support Team

há 2 anos

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that QuickWin Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

QuickWin Casino

• Representative

há 2 anos

Dear Customer,

Thank you for your patience.

We would like to inform you that after a thorough review of your claim, we have to maintain our position that all the winnings were credited correctly. The evidence is attached to this message, where you can see an excerpt from the bet history, as well as the round information from the game itself. The round ID corresponds to the one provided by you previously.

Best regards,
QuickWin.com

AskGamblers

• Support Team

há 2 anos

Dear QuickWin Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter, including but not limited to clarifying all the relevant reasons that led to the occurrence of the issue and the actions taken by your management.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Mrvnz

• Nova Zelandia

há 2 anos

Is this some sort of joke???

Raio-X do QuickWin Casino

Resolvido 23 / 28

Valor médio $1,931

Duração média da reclamação 9 dias

Resposta média 3 dias

QuickWin Casino Reclamações

Veja todas as reclamações deste cassino

Plataforma nao realiza saque

Fiz uma solicitação de saque a mais de uma semana e já se passaram os três dias úteis que me pediram de prazo para que o saque fosse completado. faz três dias que eu mando mensagem para o suporte e sempre me respondem com a mesma mensagem automática me pedindo paciência e que meu saque está seguro. O mais engraçado é que o mesmo método usado para o saque foi usado para o depósito e o depósito foi realizado instantaneamente. Eu estou cansado de ser feito de palhaço toda vez que mando mensagem me respondem a mesma mensagem automática.

Não resolvido

PEDIDO DE SAQUE NAO PAGO

Prezados, solicito com urgência que verifique o meu pedido de saque realizado em 18/07/2024 no valor de $100,00 BRL. A plataforma através de e-mail informa que efetuou a transferência em 04/08/2024 porém fui até ao banco e não há transferência realizada nesta data, não há remessa pendente portanto a plataforma está mentindo. Eu quero o comprovante da transação bancária pois eles não querem enviar. Eu quero meu dinheiro na minha conta e vocês precisam intermediar pois há mentiras e eu quero meu dinheiro.

Não resolvido

R$100

Plataforma fraudulenta

Estou há mais de 25 dias sem conseguir retirar meu dinheiro nesse cassino, plataforma de jogos. Já tentei de todas as formas ajuda, pelo chat ao vivo, suporte no e-mail, várias tentativas de contato e somente respostas automática, que não resolveram nada. Continuo na situação terrível, sem meu dinheiro, e super decepcionada com essa plataforma fraudulenta.

Não resolvido

$11,000

Cancelam sempre o meu saque

Olá!
Já tentei 5 vezes fazer o saque e o email que recebo sempre é “ O seu levantamento foi cancelado”.
Nunca ativei qualquer tipo de bónus.
Já falei com o suporte e dizem sempre o mesmo, para verificar os dados para fazer o levantamento!
Não sou criança nenhum e sei verificar e copiar colar alguns números certo?
Da minha parte tenho a certeza a 100% que estou a colocar as informações corretas!
Quero saber o que se passa e ficar tranquilo se irei receber o meu dinheiro!

Não resolvido

€500

Saque cancelado

Não fazem pagamento, estou a 2 semanas tentando sacar e não consigo , sempre falam que vão resolver e não resolve nada. Toda vez meu saque é cancelado e eles não sabem a razão, peço novo saque demora 3 dias e também é cancelado . Entro em contatopeli chat ninguém resolve nada , pede pra guardar que estão verificando, peço novo saque, ficoigual uma idiota esperando pra depois de 3 dias eles dizerem que foi cancelado.

Não resolvido

Quickwin Casino delayed two withdrawals past 72 hour timeframe

Hello AskGamblers Team,

I am filing a formal complaint against Quickwin Casino due to a violation of their withdrawal processing terms. I currently have two pending withdrawals that have not been processed within the official 72-hour timeframe.

Here are the exact details of the transactions:
1. First withdrawal request: Submitted on May 23rd, 2026, at 22:17:07 for the amount of 9,880 CZK.
2. Second withdrawal request: Submitted on May 24th, 2026, at 17:22:46 for the amount of 10,080 CZK.
Total disputed amount: 19,960 CZK.

According to the casino's terms and conditions, the standard processing window is up to 3 business days.

On May 26th, I contacted live support, and the agent explicitly confirmed that my account was fully fine and did not require any additional verification at that moment.

Yesterday, on Wednesday, May 27th, the 3 business days timeframe officially expired for both requests (even when excluding the weekend). I contacted live support again to escalate the issue. However, the agent refused to process the payouts and instead told me that I should file an internal email complaint, which takes up to 10 calendar days to be reviewed.

I strongly believe the casino is intentionally stalling the payouts and violating its own rules. I have tried to resolve this amicably via chat, but without success. I have attached the screenshot of my last chat with support as evidence of their delay tactics.

44h Restantes

Kč19,960

Withdrawal Block and Broken Promise of Manual Payout

I am filing this complaint against QuickWin due to an unresolved technical block on my withdrawals that has lasted for 11 days. I have a history of successful withdrawals (e.g., March 26th), yet I am currently unable to withdraw anything from my balance of S/ 9,125.74. I am unable to withdraw even the minimum amount of S/ 50 due to a 'Withdrawal Limit' error (see Error.jpg).

Timeline of events:

March 28th: First reported the 'Withdrawal Limit' error to Agent Echa (see conversation).

March 28th – April 2nd: During this period, I contacted support multiple times. I was repeatedly promised that the issue was being 'investigated' and would be resolved 'shortly'. None of these promises were kept, and no solution was provided, forcing me to escalate

April 3rd: Filed a formal complaint via email as the technical team failed to provide a solution.

April 6th-7th: Agents Bell and Yves officially authorized a 'Manual Administrative Payout' for my full balance under Case 47810416. Agent Yves explicitly admitted that the standard 72-hour timeframe was 'inadequate' for this long-standing error and promised a priority resolution.

Despite these official commitments and a balance that remains fully accessible for play but blocked for withdrawal, the casino has failed to execute the transfer. I have provided video evidence and chat transcripts to their support, with no result. I demand the immediate release of my S/ 9,125.74 via USDT to my previous withdrawall method. My username is the same as my email [email protected] (as they told me)

Resolvido

$9,126

Persistent withdrawal delay and lack of communican

I am filing this formal complaint against QuickWin Casino regarding a withdrawal request I submitted on March 18th, March 21, March 24. Despite the time that has passed, the funds have not reached my account.

I have attached screenshots of my withdrawal requests as proof. The reason I am taking this step now is that I have repeatedly inquired about the status of my payout, but I have not received any substantial or meaningful response from the support team.

Based on my previous experiences with this casino, where I also faced significant delays, I am not willing to wait weeks again for my money. It is unacceptable that a professional operator fails to provide clear information or process payments in a reasonable timeframe. I expect an immediate update on my transaction and the fulfilment of my withdrawal without further excuses.

Resolvido

Ft480,000

Pending withdrawal 12 days

Hello,

I have a withdrawal request of $500 that has been pending since 21 February.

I have contacted support several times, and each time I receive the same response that it is “being processed,” but there has been no progress for many days.

Could you please check this issue and process the withdrawal as soon as possible?

Withdrawal details:

Amount: $500

Requested on: 21 February

Payment method: Visa

Please let me know if you require any additional verification or documents so this withdrawal can be completed.

I would appreciate your urgent assistance.

Thank you.

Resolvido

$500

Withdrawal is still under review

Hello,