Hello
I have a restricted account after making a refund 14 days ago I deposited and withdrew without problems for 4 years until the day of 29/6/2019 that restricted my account.
I have sent my identity card without them asking me not to be waiting for more so I still do not answer.
this check must be done before depositing and playing not later to avoid this restriction.
Sorry for my English is not my language.
(The solution for me is the account reactivation)
Thanks
AskGamblers
This complaint has been reopened due to the declared willingness on behalf of PokerStars Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.
Dear Flechazoo
your account was previously reinstated. Could you confirm that the issue was resolved?
Kind regards
PokerStars Casino
AskGamblers
Dear @flechazoo,
Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
Resolved.
Thanks.
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
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