Dear askgamblers,
I'd like to leave a complaint about NineCasino. I won money (€509.00) at Ninecasino and have not been able to receive my payout since June 10, 2024. My KYC is approved. My cashout is pending. Support ignores me and doesn’t know how long to wait. Please help me with the payout. Thank you
Informação da reclamação
Dear NineCasino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Greetings, LEVIOLENKLR!
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced.
We would like to inform you that we are still waiting for the mobile communication services contract in order to fully verify your account. We kindly ask you to upload the document in the Verification section.
Best regards,
NineCasino Team.
Hello!
I sent you the mobile communication services contract via chat with your agent 2 days ago. And the agent confirmed that he notified you about this. Why are you lying and stalling!?
22.06.2024:
The agent name - Benjamin
"Hello! I’m Benjamin and I’m here to help you!
Hello! Did you check my withdrawal?
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Volodymyr, our relevant team requested a mobile communicational services contact from you.
I haven't received any emails or messges from you
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Can you provide it via chat please?
Yes, I can
allow me a moment please
IMG_20240618_210902.jpg
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Thank you, Volodymyr! I will send it to our relevant team now, and your withdrawal will be processed as soon as they will check it
thank you for that
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Thank you too for reaching us, Volodymyr, and sorry for long waiting! 🙂
In case if you don't have any further questions, I want to wish you a great day and if there is anything else I can help you with, it will be my pleasure. If you enjoyed the support, please rate this chat afterwards. It really helps me!
wish you the best of luck and have a lovely day🙂
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Thank you, Volodymyr!
"
Greetings, LEVIOLENKLR!
Thank you for cooperation, we can see the document requested was uploaded into your account. The document was redirected to our Verification Team and will be reviewed as soon as possible, once it is approved, the team will be able to approve your withdrawal.
Thank you for your patience.
Best regards,
NineCasino Team.
Hello,
My account was fully verified. But I didn't get my cashout!
Dear LEVIOLENKLR,
We would like to notify you that our specialists have requested additional verification of your account. More detailed information was sent by mail. We kindly ask you to read it and provide us with an answer.
We hope for your understanding.
Best regards,
NineCasino Team.
Hello,
I've already passed KYC. I didn't receive my cashout!
Dear LEVIOLENKLR,
our team has contacted you on June 27 regarding the additional verification, but you have not yet provided us the answer. We kindly ask that you check the email and reply to it as soon as you can. The verification process directly affects the success of your withdrawal, so we advise you to follow the instructions for a smooth withdrawal.
Best regards,
NineCasino Team.
Hello,
I didn't receive my cashout. I didn't receive any messages from you. My account is Approved by KYC. Thank you in advance
NineCasino Reclamações
- 26 de 27 resolvida
- há 2 dias resposta méd.
- há 1 semana vida útil méd. da reclamação
- 6,317 USD valor médio
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