Mystake Casino - Delayed verification video

Hello,

Because the video verification is done manually, it takes a little longer to check. Kindly be patient as the appropriate team will reach out to you once that procedure has been completed.

Kind regards,
Mystake team

It's been over a week and your team still hasn't been able to watch a one-minute video?

Hello,

Please wait sometimes that process takes two weeks.

Kind regards

Two weeks have passed, the problem is still not resolved.

Hello,

The withdrawal has already been approved. @RASUL please approve it by your side.

Kind regards,
Mystake

Dear @Rasul,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.