Reclamação #12 Live Casino

No option to withdraw to Neteller support ignores messages

Por V N.

há 5 anos

I made a $300 deposit with Neteller to live.casino, played slots and blackjack. Then I tried to request a withdrawal but Neteller was not an option in the list. I've asked in chat about that and they said that I should try to use VPN and set Argentina/Columbia/Germany to make this method appear. This helped not.
Then I tried to open chat again but it disappeared from the support page. I decided to send an email using their site form but two of my request were ignored.
So there is no chat, no answers from support and still no option to withdraw to Neteller (the method I used to deposit). Money are frozen on my account and nobody wants to help.
The amount of money frozen is $281.66.
Kindly asking Askgamblers to help me with my issue.

Cassino em disputa Live Casino

Motivo Pagamento negado

Valor $281.66

Discussão

AskGamblers

• Support Team

há 5 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

nrmx222

• Russia

há 5 anos

Everything went fine. I received cashout to Skrill.
Thank you all for cooperation!

Live Casino

• Representative

há 5 anos

Dear NRMX222,
we are kindly asking you to request your withdrawal to Skrill, after that it will be processed.
Please, let us know also here if everything goes fine.
Thank you very much for your patience and understanding!

nrmx222

• Russia

há 5 anos

Dear Live Casino,

I took your advice and made a deposit with another payment system (Skrill). Trying to cashout to Skrill and still getting declined. Support says that I have to cashout to Neteller.
Let me sum it up:
I deposit with Neteller -> I cannot cashout to Neteller as it's unavailable -> Support says to deposit with Skrill so I can cashout to Skrill -> I deposit with Skrill -> Trying to cashout to Skrill -> Declined because I have to cashout with Neteller -> Neteller is still unavailable.
Could you organize the support and finance teams please?

Raio-X do Live Casino

Resolvido 12 / 12

Valor médio $3,697

Duração média da reclamação 6 dias

Resposta média 1 dia

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