GreenSpin.bet Casino - Deposit limit not working

Hello! We are working on it now and will contact you shortly.

This problem is easy to fix if you want to help me.
I set Deposit limit so I not can play for money that need for other things.

If your casino refund me the amount over the 250€ Limit this going to help me a lot.
Small money for a casino and Very much for a player like me.
And this amount is € 912.28

The refund will be made shortly, we apologize for the technical error.

But I gues you need the adress to my bitcoin Wallet for this ?

GreenSpin.bet casino have now blocked my account so I can not login anymore.

They have not contact me with Any information about this and why They have closed the account.

Still no refund to my bitcoin Wallets

We have requested your wallet address for the refund, it will be done shortly.

Best wishes,
Greenspin Team

I have send my wallet address to you.
I write here when the money is at my account.

912 EUR has been returned on your GreenSpin account for withdrawal.

Dear @Jaob,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I do not accept this.

First They want my wallet address for a refund.
Then They closed my account because of gambling addiction They say.
And now They have made a refund to a account that is closed and and not available for me anymore.

And even if They open my account I must start a process to send in verification document and so on.

I want my money to my wallet instead.

The money will be refunded shortly to your account from which you've made your deposits.
Your account is closed due to the gambling addiction you claimed.
Any other questions you may have?

I did not tell you to close my account because of gambling addiction.
I could not login anymore and then your support Said to me that the account is closed because of gambling addiction.
This is okey so do not worrie about this.

But I want to know when the money is going to be send ?.
And a answer like shortly is not okey...

Second thing is that I made deposit from two of my online wallet. It is okey it the payment is split so long I get them.

Regards.

Please clarify. Do you mean that you don't have any gambling addiction?

I did not Ask about to close the account.

But yes I have problem with gambling And like I Said this is why I need deposit limit that Work so I do not play for to much money and for money that I need for other things.

Please answer my other question in the last message above.

Still no money in my online wallet from GreenSpin.bet casino.
I think They not going to refund me.
Can @Askgamblers help me and check with this casino when They going to send the money ?

Dear GreenSpin.bet Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello AskGamblers team.
As I mentioned before, the refund to this customer will be processed. And just so you understand the case. The customer used cryptocurrency payments on purpose, this kind of payments physically does not support the limitations system on any casino because, being a player, you receive a wallet address and can literally send money anytime without even logging in to the casino.
We will process the refund as stated before, It takes time as every financial transaction, although the customer who abused this vulnerability does not understand this.
I will update this case once it is processed.

Hi and thanks for your reply.

I Used Bitcoin because that where the only payment option you had that Worked for me.
I have played at other casinos that have a limit that worked with bitcoin. but mayby this is because I have pressed deposit every time I am going to transfer money to the casino.

I have always been sign in to the casino and copied the address everytime I did the deposit.
But thanks for your information about this then I know why this could happend.
And also that this not where a Technical error that you write in your second reply here above.

Iam going to take it easy now and sorry if I made you upset. I inform askgamblers when the money is at my wallet.

Best Regards

The refund has been processed

Money at my account...
Thanks @GreenSpin.bet casino and thanks for your help @askgamblers.

This case can be closed and want to give this casino 5 for the help their goodwill.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.