Golden Star Casino - Delaying payout of €30,000 winnings

Dear askgambler team,

I am happy to tell you, that finally verification got approved and the first two withdrawals of each 5000 Euro has landed on my Skrill account.
Unfortunately there are two more weeks for the rest to withdraw because of the weekly limits.

Dear @zidi455,

The AskGamblers Complaint Team is kindly asking you to update your complaint and let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Everything’s ok for now!!

I am just waiting for next week for the next withdrawals, but for now I have got two withdrawals so everything is fine now

Dear ZIDI455 and ASKGAMBLERS team,

The first withdrawal request, as well as the second one were cancelled, as your account was not verified. As soon as you provided us with all the documents, requested for a verification process, the withdrawal was approved during 6 hours, while, according to our rules, this process may take up to 24 hours.

Right now, 2 withdrawals for 5 000 EUR each were approved. You will get the funds, left on your gaming balance, in accordance to the limits(5 000 per day, 10 000 per week and 30 000 per month).

Thank you for understanding! Hope, you will be more satisfied with our service.

With warmest regards,
Golden Star Casino team

Dear @zidi455,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.