Golden Star Casino - Delay in transferring profit withdrawal

Dear FAHADOT and AskGamblers,

Unfortunately, we are still solving the problem with the payout of the player. On behalf of our casino, we apologize for such a long wait for the payment and will do everything possible to speed it up.

Providing a great customer experience is very important to us, and we are sorry that your experience did not meet that standard.

Thank you for your time and consideration.

Best Regards,
GoldenStar Casino team

There is nothing new in my topic with Golden Star Casino. They did not process the request to withdraw the profits that I submitted on April 26, 2023.

Dear Golden Star Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Unfortunately, my money has now been withheld by them since April 26.. To this day, we have completed 17 days without a solution. I came to you, as I believed that you would solve my problem, and I was surprised by the extension of their deadline!! They do not care about their customers or their money. I am asking you for help and assistance. Please return my money from them.
🙏🏻🤍

Dear FAHADOT and AskGamblers,

We understand your frustration and we are sorry that it is taking a bit long.

We do care about each one of our players and right now we are doing everything in our power to speed up the process.

You will be informed as soon as we get an update.

We hope for your kind understanding on this matter!

Best Regards,
GoldenStar Casino team

Because you are not honest in your appointments. You only play your role in facilitating the deposit, complicating matters, and creating false excuses when withdrawing profits. The matter is repeated with me personally and with friends of mine. Unfortunately, your site is gradually losing credibility.

I advise all players not to register on the Golden Star website, as they do not carry out profit operations. This is my problem with them since April 26. The withdrawal of profits has not been implemented. They make several fake and repeated excuses since the date of April 26. Do you know what the funny excuse is, my fellow players! ! Their excuse is that the process of executing the profits under investigation is underway 😂😂 We have been checking a financial transaction in the amount of 10 thousand dollars, if it is 100 thousand dollars, what will they do then 😂

We want a solution to this problem!! And I advise all players not to go through the experience of playing through Golden Star Casino because they do not fulfill their promises and all their promises are not honest,, My money has been held by them since April 26!!

Dear Golden Star Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear FAHADOT and AskGamblers,

We would like to share some news regarding this situation.

The withdrawal in the amount of 10,000.00 USD was recalled by the player and after that, he used these funds for gaming activity. At the moment, the account is disabled per player's request.

We hope that this complaint may be considered as successfully resolved.

We are really sorry for such a long wait and any inconvenience caused, and we hope you were pleased with the time spent in our casino.

Best regards,
GoldenStar Casino team

Dear @fahadot,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I waited for the money for a month until I reached the stage of despair of transferring it to my account, but it seems that these are some fraudulent methods for the player to return to play with the money.

Dear @fahadot,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.