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Account wrongly closed when trying to withdraw funds


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Por Hubert B.
há 4 anos

Please check what is happening in GG.bet, which has recently started blocking user accounts - including mine. They claim that I have made a lot of registrations, but it just so happened that it was my first adventure with this casino, hence my surprise when the account was blocked after the withdrawal request. The only data that was verified was the telephone number, which of course could not be used earlier in GG.bet because the verification would be ineffective. I used their services for a few days, until I ordered two withdrawals - the first for PLN 200, the second for PLN 50, and the account still had PLN 66 - as I hoped, for further play. Unfortunately, a few minutes later the account was blocked for reasons unknown to me. Support provides only brief information that the account has been blocked due to multiple registrations, but does not provide data when registration took place, e-mail address, etc. I suspect that they are not giving them because they simply do not have them and are lying, so I don't have to withdraw my winnings.

I demand that you, as the company that supports GG.bet, reliably check whether the casino's position is true, and unblock my account and pay out winnings.

I am available in case you need additional information about the case.

Cassino em disputa GGbet Casino
Valor zł250

Discussão

User name

Dear @hubson77,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello all,

Dear hubson77,
According to paragraph 5.5.1 of GG.BET's rules, registering multiple accounts is strictly prohibited. If such a violation is detected, our Antifraud team typically decides to block the account.
ccording to our privacy policy, disclosing details regarding multi-account violations is prohibited. It was confirmed that the accounts belong to the same individual, rather than separate persons.
Later, our Antifraud department conducted an additional data review and requested verification of your account. After you provided all the required information, the verification process was successfully completed.
Your account has been unblocked and is now verified.
We are pleased that you remain our client and are happy that everything was resolved successfully.

Dear Askgamblers team,
Thank you very much for cooperation.
User name

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of GGbet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

User name

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Raio-X do GGbet Casino

Resolvido 68 / 68
Valor médio $3,232
Duração média da reclamação 8 dias
Resposta média 1 dia
Withdrawal requests remain unprocessed despite 1000 USDT limit compliance and repeated technical reasons

I am filing this complaint against GGbet Casino regarding my account which has been placed under a betting limit, making me unable to open the live chat window and contact support.

Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

• My account has fully completed KYC verification and all turnover/wagering requirements.

• On March 31, 2026, after winning several bets on the same day, my account was immediately placed under a betting limit.

• I am completely unable to open the live chat support window.

• I submitted a withdrawal request for 2000 USDT on March 31, 2026. However, on April 1, 2026, the withdrawal was rejected with the reason “technical reasons”.

• Since then, I have made multiple additional withdrawal attempts, all of which were also rejected. The withdrawal IDs are as follows:

b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

894012e5-66cc-4030-83f7-75da425c2d33

293fedee-436f-4318-b8c0-9fd982435256

• I have initiated multiple withdrawal requests, each strictly under the 1000 USDT per transaction limit. However, none of these withdrawals have been processed or paid out.The withdrawal IDs are as follows:

a737d308-a954-4d0c-a0b9-73555af85f97

83d81605-8f56-4a43-8f01-ad5764fdb3cd

3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

50a45683-13aa-4375-a9ef-833403da7a03


I have already contacted [email protected] multiple times via email, requesting the immediate processing of my withdrawal, but have received no resolution or clear timeline to date.

My demand: I request that GGbet Casino immediately:

1. Process all withdrawal requests I have initiated and ensure the remaining funds are fully paid out.(7404USDT)

2. Provide a specific and concrete timeline for when the withdrawals will be received, rather than dismissing the issue with vague “technical reasons”.

I have attached the following evidence:

Current balance

Live chat error message

Withdrawal request confirmation

The latest support email received on April 2, 2026 (claiming “being processed” with no action)

Copies of all previous emails sent to [email protected]

I look forward to a prompt resolution through the AskGamblers Casino Complaint Service.

Chart Pointer
71h Restantes
$9,404