Flappy Casino - Withdrawal still pending after a long time

Dear @ntmfana1993,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Flappy Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

Thank you for reaching out to us and allowing us to share our input.

Kindly note that the withdrawal in question has been already paid on the 30th of November, although the player has not confirmed it here.

We have provided our detailed explanation via email to suppor­t@a­skg­amb­ler­s.com and are looking forward to having the above complaint rejected as unjustified.

Kind regards,
Flappy team

Dear @ntmfana1993,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi. My sincere apologies. Firstly the money that was in dispute was €200. Here's what happene: the payment was made less than an hour after
I wrote this complaint. The complaint was still pending and had not been published when the payment was made, so I emailed askgamblers saying that the complaint should either be cancelled or classified as solved. Attached is a screenshot showing this. I assumed that that would be the end of the issue and I failed to notice the emails showing that the complaint had been opened and was ongoing. Please close this complaint or classify it as solved. To be clear: at the time in which I SUBMITTED the complaint the withdrawal was still pending however the withdrawal was processed before the complaint was PUBLISHED. Thus all in all I don't think that this is an unjustified complaint given the timing at hand. It was just a matter of the issue bring resolved before the complaint was published on the website.

Dear all,

The player attempted to cancel the complaint via email, but regrettably, it was sent to the noreply email and went unnoticed. As the payment was processed before the complaint was published, we have no other choice but to reject the complaint.

Thank you for your understanding and cooperation.