FEZbet Casino - Have been able to deposit and gamble on my closed account

Dear @taotao.jonas,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear FEZbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per FEZbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello taotao.jonas,

We are sorry to hear about your experience.
We kindly request you to please give us some more time as we are checking your request with our relevant departments.
We will try our best to help you in this situation as soon as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,
FezBet team.

We have reached a settlement that I am happy with. Thank you for your patience and treating my case seriously. I am grateful that the casino has understood me and wanted to work with me for a solution to solve the matter and showing that they are responsible when it comes to gambling addiction. I am also thankful for askgamblers.com for their help they have provided.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.