Account closed with funds and emails being ignored

Meu login na casa é FlaLamberti. Depois de 2 semanas utilizando o site e perdendo algo em torno de $10.000,00, dia 21/07, depois de depositar no total uns $2300,00, cheguei a $5660,00 aproximadamente e solicitei um saque de $3.000,00. Minha conta entrou em verificação dia 22, dia seguinte e quando fui jogar novamente só consegui colocar um valor de $60,00 o que me levou para $2718,00 de saldo, como não conseguia sacar mais que isso, solicitei outro saque no valor de $2700,00. Enviei os documentos mas o financeiro nesse mesmo dia, porém errei sem querer o anexo do e-mail. A conta de luz da minha casa era no nome da minha mãe e foi alterada recentemente para o meu nome, mas informei o equívoco diversas vezes e enviei muitos e-mails porque não tinha resposta em nenhum e os atendentes nunca ajudam em nada, mandam apenas enviar e-mail.

Sábado dia 23 eu fui respondida e disseram que os documentos foram encaminhados ao financeiro (sendo que o e-mail supostamente já deveria ser o email deles) e que o prazo para análise era de 3 dias úteis. O financeiro enviou um e-mail dia 25 somente informando o recebimento dos documentos e novamente o prazode 3 dias úteis contados a partir do dia 26. Quando foi ontem dia 28, não consegui entrar na conta pois constava como desativada. Entrei em contato e fui informada que isso foi uma decisão da administração mas que meus saques nos valores de 3000 brl e 2700 brl estavam programados para pagamento dia 29/07 porém agora recebi um e-mail informando que não passei na verificação e para devolução do meu último depósito de 1300brl deveria enviar um print de uma carteira digital.

Fiz o solicitado e recebi pelo atendente a resposta de que ele encaminhou o documento para o financeiro e por chat ele informou que o prazo é de 3 dias úteis NOVAMENTE. Ou seja, eu fui enrolada e vou ficar no prejuízo, porque eles não informam o motivo da verificação não ter sido aprovada, não se importam em lê o que você escreve nos e-mails e é muito simples depois que a pessoa ganha eles disserem que simplesmente não passou e devolver o último depósito. Literalmente o último depósito porque dia 21 tiveram mais de um e não receberei de volta o valor todo. E nem sequer apresentam um motivo para a falha na verificação, só dizem que foi uma decisão da administração.

Got bonusmoney after a deposit, which was successfully wagered and ended up as 400 euros in cash. Withdrawal made 6 days ago, during which time i contacted fezbet multiple times by the delay (site promises 3 day withdrawal). Asked if everything is fine with the withdrawal/wagering, and always got told all is good, sorry for the delay. Nothing has still changed, and my withdrawal is hanging. I even got told i would been put in "priority processing", which has made no difference.

Dear Askgambers Team,

My username is < username removed >.

I am writing this to complaint against Fezbet casino, which is not following its rules and delaying my withdrawal intentionally.

I requested a withdrawal of Rs 31550 on 23rd April withdrawal transaction I'd be1ef752-c9d7-4cb6-999c-14b7b40fa6a7.

According to their terms withdrawal will be completed in three business working days but it's been over 8 days and it is still in pending status.

Whenever I contact support team they don't give any positive response and just say please wait it will be completed soon.

So, now I request you to kindly intervene in this matter and help me get my withdrawal.

I will be really grateful.

I have been promised I will receive the withdrawn amount within 3 working days, but it has not happened again!

I have been waiting for one part of the withdrawal for more than 3 working days. In total, 85000 HUF is pending.

Chat support is not providing any support, obviously, they are mentioning only that everything is all right... Yes, sure...

Please help me solve the case LATEST BY MONDAY, 27.04!

APZ1989

I was promised I would receive my withdrawal within 3 working days, but it has already passed that time frame. This is already the 5th working day, chat support always gives the same replies, such as "we've forwarded it to the finance department."

My USDT-BEP20 withdrawal is still under review.

Crypto transactions are almost instant, so I don't know why it's taking so long.

When I click the verification tab, it says "at the moment your account does not require verification," and I have not been asked to do so by the support team either.

It is 7680INR.

Please solve it ASAP!

Thanks.

I am submitting this complaint regarding a withdrawal of 316 euros by USDT (ERC-20) from my FEZbet account, requested on 29/01/2026, 20:37:31.

My withdrawal has remained in "Under review" status for 8 days. I have contacted live support multiple times and spoke with an agent named Joseph, who provided only scripted responses about "security checks" and "patience" without giving a specific timeline or reason for the delay.

As this is a cryptocurrency transaction on the Ethereum network (ERC-20), there are no banking delays or intermediary processing times that justify an 8-day hold. My account is fully verified, and I have had no issues with deposits.

Furthermore, I noticed that the mandatory licensing seal (Anjouan/NovaForge Ltd) is currently missing from the footer of the FEZbet website, which raises concerns about regulatory transparency. I am requesting that FEZbet process my withdrawal immediately. I have documented all chat transcripts and screenshots of the pending transaction to provide as evidence.

Hi

I am extremely upset regarding the following situation. Recently, around $150 was deducted from my account. Early this morning, a corresponding amount was transferred back to my account in HUF currency. This morning, the chat support told me that previous failed deposits had been credited. Are they incorrect? Did they lie, or did they not even check my case? I would also like to know what is going on behind the scenes—what is this confusion with currencies?

It is extremely embarrassing that the chat support provided completely misleading information in this case. I was assured that my previous failed deposits had been credited and that there would be no further issues or inconveniences arising from this. What kind of compensation can I expect?

Also, another withdrawal is pending for more than 3 working days now... Amount is 300000 HUF. Payment is EXTREMELY slow!

Please solve both issues and provide an explanation...

Thanks.