Reclamação #18
Cassino Evobet
Evobet Casino - Denying verification without a valid reason
há 7 anos
Hello,
I have a disturbing and hopeless situation with Evobet. Whatever I do, they refuse to verify my account under any circumstance. I have this issue with both Evobet and Campeonbet, their KYC team is the same. Didnt know at the time but they are owned by the same group called C.W. Marketing and they are probably mad at me for winning at both. In total I have sent over 10 documents proving my identity and address. Their go to reply to my documents are: "Your document is rejected. Send another one." If they give a reason it is absolutely ridiculous or give no reason at all. I have asked them to ask for different means of verification or what are their requirements but they dont communicate with me. I have sent them every possible document that I could receive. I have sent every new utility bill with each new month but they keep rejecting these without a reason. I will detail the summary of documents I have sent:
1) ID card front and back - accepted
2) Proof of deposit - accepted
3) Proof of income - accpeted
4) Sreenshot of skrill personal information (confirming address) - accepted
5) Bank statement detailing my housing loan - Rejected because it is not a statement (it is)
6) Internet bill - Rejected because document doesnt have barcode
7) TV bill - Rejected because no barcode
8) August utility bill (has barcode btw) - Rejected without a reason
9) September utility bill - Rejected without a reason
10) October utility bill - Rejected without a reason
11) November utility bill - Rejected without a reason
12) Selfie video showing myself, my ID card and my utility bills - no answer/rejected
13) Bank statement showing transactions (a PDF file) - Rejected because no stamp or bank logo
14) An encrypted, secure Bdoc file with banks digital signature and certificate showing transactions - Rejected because no stamp or bank logo
They are basically trolling by now with asking for new documents without detailing on what is required and rejecting me no matter what.
They will probably reply to this complaint with a generic statement and it will include something along the lines of "Our KYC team has requested alternative documentation which hasn't been provided from your side."
This is absolutely not true and is a blatant lie! All they say is "send another one" I keep asking for specifics on what is that they want exactly but beyond rejecting my documents they never answer me.
So regarding this, can Askgamblers ask Evobet why are they rejecting my utility bills without a reason. In total they are withholding 1,800 euros
Thank you in advance.
I have a disturbing and hopeless situation with Evobet. Whatever I do, they refuse to verify my account under any circumstance. I have this issue with both Evobet and Campeonbet, their KYC team is the same. Didnt know at the time but they are owned by the same group called C.W. Marketing and they are probably mad at me for winning at both. In total I have sent over 10 documents proving my identity and address. Their go to reply to my documents are: "Your document is rejected. Send another one." If they give a reason it is absolutely ridiculous or give no reason at all. I have asked them to ask for different means of verification or what are their requirements but they dont communicate with me. I have sent them every possible document that I could receive. I have sent every new utility bill with each new month but they keep rejecting these without a reason. I will detail the summary of documents I have sent:
1) ID card front and back - accepted
2) Proof of deposit - accepted
3) Proof of income - accpeted
4) Sreenshot of skrill personal information (confirming address) - accepted
5) Bank statement detailing my housing loan - Rejected because it is not a statement (it is)
6) Internet bill - Rejected because document doesnt have barcode
7) TV bill - Rejected because no barcode
8) August utility bill (has barcode btw) - Rejected without a reason
9) September utility bill - Rejected without a reason
10) October utility bill - Rejected without a reason
11) November utility bill - Rejected without a reason
12) Selfie video showing myself, my ID card and my utility bills - no answer/rejected
13) Bank statement showing transactions (a PDF file) - Rejected because no stamp or bank logo
14) An encrypted, secure Bdoc file with banks digital signature and certificate showing transactions - Rejected because no stamp or bank logo
They are basically trolling by now with asking for new documents without detailing on what is required and rejecting me no matter what.
They will probably reply to this complaint with a generic statement and it will include something along the lines of "Our KYC team has requested alternative documentation which hasn't been provided from your side."
This is absolutely not true and is a blatant lie! All they say is "send another one" I keep asking for specifics on what is that they want exactly but beyond rejecting my documents they never answer me.
So regarding this, can Askgamblers ask Evobet why are they rejecting my utility bills without a reason. In total they are withholding 1,800 euros
Thank you in advance.
Screenshot
