Dafabet Casino - Withdrawal successful but not credited to my bank account INR 164800

Dear Valued Customer,

We sincerely apologize for the delay. To expedite the follow-up process, could you kindly provide additional details, such as your username and transaction ID number?

Thank you for your cooperation.

Kind regards,
Dafabet

Dear Dafabet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

It's already too late, could you please make it fast.

Dear Valued Customer,

We sincerely apologize for the delay.
You will be notified as soon as possible.

Thank you for your cooperation.

Kind regards,
Dafabet

It's more than 5 days since i submitted my complaint here and still there no update
I would like to know how early is your soonest and would need a timeframe in your next response.

Dear Valued Customer,

We sincerely apologize for the delay.
You will be notified as soon as possible.
However, we assure you that we are doing everything in our power for the immediate resolution of the issue.

Thank you for your patience.

Kind regards,
Dafabet

So many days passed and still there is no update,
I don't think it does take that much time,
please resolve this issue as soon as possible

Dear Valued Customer,

Thank you for your patience. Please note that the processing time is longer due to the fact that your complaint dates back two years. We kindly ask for your continued patience as we work towards a resolution.

Regards,
Dafabet

Dear Dafabet Team,

How many more months Do I need to wait for you to finish checking ?

I have raised My withdrawal issue on 25th January here on this Platform,
Its been over 15 days now since I am waiting for an Update or feedback from you.

Investigations typically don't take longer than 15 days at the most.

Dear Valued Customer

Thank you for your patience as we've been looking into the issue. After further investigation, our payments team has confirmed that they no longer have access to the specific details related to the transaction in question.

Additionally, as we do not have a transaction ID or further details regarding the payment, it makes it more challenging to locate the exact information you're referring to.

Regards,
Dafabet

This is your mistake, I have talked to you so many times on chat and email but every time you said that your amount will be credited. And after so much time you are saying that you don't have the transaction number.
Please tell me where has my amount gone because the amount hasn't been credited to my bank account.
The screenshot I have provided shows the exact transaction date and time along with the amount. Then how come you are not able to locate my transaction?

Dear Valued Customer

As you previously informed, we do not have a transaction ID or further details regarding the payment, it makes it more challenging to locate the exact information you're referring to.

The responsible department is reviewing your issue once again. You will be promptly informed of the final result of the investigation.

Regards,
Dafabet

Then what about my amount ? I have already sent you my bank statement in that i don't receive any amount.

And I have also attached the screenshot in which you can clearly see the transaction date and time and amount.

I think now it can easily help you to find my transaction.

Dear Valued Customer,

Thank you for your patience as we've been looking into the issue. After further investigation, our payments team has confirmed that they no longer have access to the specific details related to the transaction in question.

Additionally, as we do not have a transaction ID or further details regarding the payment, it makes it more challenging to locate the exact information you're referring to.

There is nothing else that can be investigated from our side. For any other concerns, please contact our customer support.

Regards,
Dafabet

Then where did this transaction go? I have told you the date and time of the transaction and also attached the screenshot in which you can clearly see the transaction details.
don't be so innocent please give me my money.

Dear Valued Customer,

The screenshot you provided does not include the transaction ID (transaction number).

Regards,
Dafabet

Then whose fault is it? Obviously it is your fault.
Why did you not provide me the transaction number at the time of transaction

Dear Valued customer,

We provide the transaction number on the cashier page, and you can check it yourself. As for this case being 1.5 years old, you must provide us with the transaction ID; otherwise, we cannot assist you further.

Regards,
Dafabet

I think it can help you to find my transaction easily.
In this screenshot you can see the transaction ID

Dear Valued customer,

As you have been informed, due to the time that has passed, no further necessary checks can be conducted.
All possibilities for checking on our part have been depleted, and we regret that we are unable to assist you.
However, you should have contacted us earlier so that the check could have been performed.

There is nothing else that can be investigated from our side. For any other concerns, please contact our customer support.

Regards,
Dafabet

Dear @Rishabh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

My complaint is not resolved,
i have provided you my transaction ID and my bank statement and still you did not find my transaction in your system
where is my money gone then?
tell me dafabet ?? where is my money ??

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence case related. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.