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Account closed without any reason with 1170000 INR


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Por Legv
há 1 ano
Hi,

I still have 1170000 INR rupees on dafabet.

They closed it without any notification or any reason given.

When I asked why, they said "administration's decision" - In regards to your account reopening concern, please note your account will remain closed for now as per the management's decision.

Right now they are withholding my potential winnings from me, without me breaching any Terms.

I need Help in this Case. I would really appreciate if Askgamblers would take a look into this matter.

Thanks.
Cassino em disputa Dafabet Casino
Valor ₹1170000

Discussão

User name

Dear @Legv,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Askgamblers team,

The player made four (4) withdrawal requests on August 28 but he subsequently canceled them on August 29; continued playing and eventually lost the funds; after a few minutes, the account was reported as potentially compromised via chat.

Our investigation shows that it is more likely that the player just wants to recover his losses.

Based on the player's login history, the player logged on to his account at 2022-08-29 00:29:02 with a balance amounting to 400,081.00 INR and logged out at 2022-08-29 02:35:14 with a balance of only 47.00 INR. During this session:
the player canceled his withdrawals on Aug 29 2022 0:48
lost funds
contacted CS to report his account was hacked via chat on Aug 29 2022 2:00
logged out of the account on Aug 29 2022 2:35

There is no evidence of the account being compromised during the time which the player claims his account has been hacked. There was only one IP used during the session when the withdrawals were canceled and used in playing which resulted in eventually losing the funds; this IP is consistent or similar – the same first two octets and IP provider, to previously used IPs.
User name

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name
The account is closed and has no pending withdrawal nor balance as checked on our end.

Raio-X do Dafabet Casino

Resolvido 1254 / 1283
Valor médio $1,000
Duração média da reclamação N/A
Resposta média N/A

Dafabet Casino Reclamações

Veja todas as reclamações deste cassino
INR 1500 deposit pending since 31st May
Hello AskGamblers Team,
I am filing a formal complaint against Dafabet regarding a successful deposit that has not been credited to my player account.
On 31st May 2026 at 07:50 PM, I deposited INR 1500.00 using my PayZapp UPI wallet. The money was instantly deducted from my HDFC bank account. However, inside my Dafabet transaction history (ID: 514935162), the status is still stuck on "Pending" through their payment gateway 'HTPay Banking'.
Interestingly, inside my transaction dashboard, the "Follow-up request" shows as "Completed" (Green Tick), which clearly proves that Dafabet's team has already verified and accepted my payment screenshot. Despite this verification being complete, they are refusing to credit the funds to my main balance.
To make matters worse, their customer support is completely broken. I have sent multiple emails with concrete proof, but I am receiving the exact same automated bot email template repeatedly (Ticket #979247). No human agent is replying to my queries or resolving the issue.Please find my account and transaction details below:
Dafabet Username: HEMSAGAR95
Dafabet Transaction ID: 514935162
Dafabet Support Ticket: #979247
Bank UPI RRN / UTR: 437540973658
Bank Transaction ID: 823183092682
Beneficiary / Paid To: 8638056821@freoicici (Mr Sohidul Islam) I have attached the successful PayZapp bank payment receipt along with screenshots of the automated emails and the Dafabet history dashboard showing the "Completed Follow-up" status.
I request the AskGamblers team to intervene and get my INR 1500.00 credited or refunded immediately.
Regards,
Hemsagar
Chart Pointer
88h Restantes
₹1,500
Unresolved INR 2500 withdrawal stuck since May 23rd

I am filing a formal complaint against Dafabet regarding a completely stalled withdrawal and a total lack of transparency from their customer support team.


On May 23rd, 2026, I requested a withdrawal of INR 2,500.00 from my account. According to the platform's internal system logs, the transaction was marked as "successfully processed" on 25/05/2026 at 12:26:14 pm IST under Transaction ID: 512576260.


Despite their system claiming the transfer was successful, the funds have absolutely not arrived in my bank account.

Over the last week, I have contacted their regional customer support desk multiple times trying to resolve this. Instead of investigating the issue, I have been trapped in a broken loop of automated, generic boilerplate responses. Multiple agents (including agents < full names removed >i) have copy-pasted the exact same message word-for-word to my emails:

"Our team is reviewing the INR 2,500.00 withdrawal that was successfully processed on 25/05/2026 12:26:14 pm. A follow-up has been made to our Payment Partners. We will update you via your registered email as soon as we receive feedback."

They have been "following up" for days with zero progress. I have repeatedly asked their team to provide a standard banking tracking reference number—such as a Unique Transaction Reference (UTR) or an Acquirer Reference Number (ARN)—so that I can track the funds with my local bank backend. They flatly refuse to provide any proof of transfer, nor will they reverse the stuck funds back into my player wallet balance so I can re-attempt the transaction.

Because internal support has devolved into a stone wall of canned templates, I am bringing this matter to AskGamblers. I demand that Dafabet corporate either:

Provide a legitimate, traceable banking UTR or ARN number to prove the funds actually left their payment gateway.

Cancel the failed transaction entirely and return the INR 2,500.00 to my account balance immediately.

Account & Transaction Summary:

Casino/Operator Name: Dafabet

Player Username:

< personal information removed >

Transaction ID: 512576260

Date of Transaction: 23-05-2026

Amount: INR 2,500.00

I am fully prepared to upload screenshots of the repetitive support emails and my empty bank statement to the AskGamblers team to prove this dispute. I hope the management team handles this manually and transparently.

Chart Pointer
38h Restantes
₹2,500