Hi,
Since 06.01.2023 I have been waiting for my withdraw from Cyberbet. I have been in close contact with their support but all they say is that the withdraw will happen tomorrow or the day after tomorrow.
On their site it says that the withdraw takes 1 minute up to 3 business days but I have been already waiting for 6 days (4 business days). Hopefully this complaint somehow speeds it up and I can have my money.
AskGamblers
Dear @Estkaspar,
The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
The amount that i want to withdraw is 475 eur
Hello, everyone.
According to our terms, the processing time of a withdrawal request can be extended from the 3 business days.
7.12. The standard period of withdrawal is two business days. Cyber.bet reserves the right to change the period of withdrawal.
The current user is continuously receiving his payouts frequently within the last 6 months. His current withdrawal request will be processed soon this week.
hello, thanks for the information, hopefully the money will be in my account as soon as possible. but why couldn't your customer support have given me the same answer? :)
Wait you said this week? So my money should hit my account between January 13th - 15th?
I would like to inform you that they have transfered my money to my bankaccount and you can close the case. Nice to see that things solved so quickly.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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