Problem with casino Cyber.bet and my 180 EUR withdrawal

Tenho minha conta ha mais de um ano, eu estou ha alguns dias tentando contato com a cyberbet mas ninguem atende ao chat, somente respostas automáticas, e os tickets que eu abro são fechados sem solução alguma!

Eu gostaria de saber porque a opção de saque esta desabilitada em minha conta sendo que ja enviei todos os documentos?

Vamos lá, minha conta na cyberbet já era toda verificada incluindo girando a cabeça e tudo, mais verificada que banco online, já tinha realizado mais de 10 saques e tudo certo, aí acerto um valor maior no cassino quando vou sacar adivinha? Cancelam meu saque pedindo uma verificação Impossível de ser feita com a desculpa de segurança de retirada, onde tudo já era totalmente verificado, na seguinte verificação pedem uma selfie a seguinte foto: A selfie com o seu cartão de identificação em frente ao ecrã com a página de perfil da sua conta em cyber.bet. A data e hora atuais devem estar claramente visíveis na tela.

Como vou fazer essa verificação ? Usando celular tirei uma foto com site aberto,com identidade aí colocam precisa de melhor qualidade não aceitam nda pq não querem pagar, aí inventam algo totalmente impossível como eu vou tirar selfie segurado meu telefone com uma mão a outra com a identidade e onde vai tá o site aberto? E fora isso onde vai aparecer data e hora nítidos em tamanho grande pq tem que ter alta qualidade em uma foto que pode ter apenas 10mb de imagem, eh algo impossível.

I received as I put in attached files an email from Cyberbet saying that I had a special gift for my birthday 22 may. I opened and I deposited. I play once everything that i deposited, than I decided to withdrawal the money in the same day, 22 may. The days past and I didtn receive any money. And after that i decided to open a chat with the support to talke about the situation. The didnt asnwer me. Then I decided to email them. They didnt answer me. And now, 13 june, i entered in the site and as in the attached file the message is that they are out of my country because of regulation. So, in short, the sent me an email of one "gift"to deposit, I did, I won, I decided to withdrawal at the same day, and them they decided to get out of the country without pay me. The transaction number of my withdrawal is also in the attached files.

I deposited 900 EUR (NO BONUSES) and scored a total of 7832 EUR. I managed to withdraw 3962 EUR in 4 withdrawals (as the max withdrawal amount is 1000 EUR per transaction).

I requested the 5th withdrawal on the 18th of December 2023 and since then they only tell me "Please be more patient". Below is the last correspondence with Cyber.bet. It sounds like everything is in order but this is what they have been telling me since the 18th of December.

<full name removed> (Cyber.Bet)

Jan 8, 2024, 04:07 GMT+2

Hello Sava!

Unfortunately, we do not yet have a confirmed date for completing your transaction. However, our responsible specialists are joining forces to resolve your situation by the end of next week.

We ask that you please have a little more patience and wait for your transaction to complete.

And no, your money will not be stolen, we just ask that you have a little more patience until we can resolve your situation.

Hello,

so after 1 week of this agony, they still didn't accept additional documents(selfie holding a fresh newspaper and ID card)...My account was verified a few times and they accepted it fast, but this time they just delayed it, even support told me 2 days ago I would be verified the next day, but still nothing!

Not to mention they disabled the cash-out option on my account, and didn't fix it after a month!

I had no problems till now, withdrawals were fast, and support was helpful...now they delaying the verification process although my account was verified a few times within 1-2 days!

I am asking for your help and I would like this case to be solved and to know why there is a problem even though it has not been there so far!

So I am stuck with 500 euros on my account, they declined the withdrawal and asked for additional documents...after 1 week still no response, even tho they told me they would process it within 5 days!

Hi, once again i have a delayed withdrawl. Last time when i made a post things started to move, hopefully this time also. Problem is that on site it says that withdraw takes 3-5 days, but every aingle time when i make a withdraw it takes upto 5 days to 2 weeks. Hopefully my withdraw gonna be processed soon and can cyberbet give me a faster option to withdraw my money from site.

I made a withdrawal on 29-4-2023 and now is over 5days without receiving my money I have been writing to them and they have only been saying my withdrawal is in the process I should wait how long does someone have to wait very frustratingly can you let me know when I will receive my money or your decision with my money us your time frame is over.

Hi there.

I hope you are well. Cyber.bet have been withholding a withdrawal since the 17th March with no justification. The account has is fully, extensively, verified. The total amount is €1,850 and this specific withdrawal is for €1,000 as they only allow a maximum of €1,000 per day.

Following the third round of extensive successful verification I made yet another withdrawal attempt. Over one week passed and I emailed them to ask why. I was fobbed off with:

"Please note that according to the Terms and Conditions 7.12. The standard period of withdrawal is two business days. Cyber.bet reserves the right to change the period of withdrawal.

It can happen because of several reasons:

- payment is being processed through a rather long chain of financial institutions, each of which has the right to process the transaction up to one day;

- due to the tightening of anti-money laundering and counter-terrorism measures, payments are becoming a subject of manual payment approval at some stage;

- in some cases, payment systems request information about the verification of the account: the address or full name, and in the case of multiple withdrawals or a large transaction amount, it can slow down the payment until the complete personal data of the performer is received;

- temporary technical errors may occur during operations on the side of each of the participants in the money movement chain."

After two weeks, I made a formal complaint and they said:

"We are working with high priority to process your withdrawal soon and we apologize for the delay." This was three days ago and still nothing. Any help you could give would be much appreciated.