Cyber.bet Casino - Cyberbet refuse to withdraw my money

I attached pictures of proof that they ignore me on livechat all day long, still no answer after more than 12 hours (on live chat, which should be 24/7 !!!!, I know sometimes they can not reply immediately, but to ignore me all day it isn't normal, and this "accidentally" happening after I requested withdraw and they refuse it, I just wanted to ask for help that's all and they don't want to even answer me). I am still waiting for reply on mail (I sent on [email protected] pictures and videos to verify my account, like I wrote before it should be verified already, but now they keep asking for more pictures).

Still no answer from live chat or their email or here..sick..I am waiting so long it makes me sick..never problem and all good when I depositing 1 year but when I want to withdraw first time there is problem. And I am not dven in plus if I count deposits and now withdraw. My withdraw that I tried was 820€ (Other I wanted to play with), but now I want to withdraw all my money - 1375€, because you are so not fair. My mail is [email protected], my withdrawm method is on same mail skrill.

Dear Cyber.bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hey, Nejc!
We have received your document for verification, they are now sent for review to our specialized department.
You will be updated soon this week.
Please get in touch with our support team for an update if you will not receive the info after the 3rd of February.

As a trusted casino, we are paying attention to our customer's needs and the safety of their funds.
Thank you so much for your kind patience.

Cool, but your live chat isnt responding 5 days....this isnt normal...I will wait for your mail.. I should contact you on [email protected] if I dont get response till 3rd february? I am still wondering dont you have any dates limit.. you can not let customer wait so long to respond at least not that I mention to slove problem.. you want pictures for security reasons I get it but If I respond as customer in few hours why should I wait for your reply weeks ??? You check picture and apply, simple as that. It is not customer friendly that you let us wait so long. But deposits and spending money can be done in seconds.. without complicating right ? Not fair, that is my opinion. I never experienced so bad support in whole life. Please hurry up and solve this. Nejc M.

Dear, Nejc!
You are a valuable customer, and we will take every effort to complete your verification procedure as fast as possible.
Thank you for your feedback regarding the current verification procedure, as well as your meaningful notes about our support team works.
Please, wait for an update.

Hello all,

Thank you for your patience.

This KYC procedure has been approved.

Regards

I confirm that they sent me mail with confirmation of verification. I just requested withdraw, let's see what happens next and when. Thanks for your help.

Nejc M.

Dear @NejkoBond,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I got all money I withdrawn, but there were many complications, I will think twice before playing again on cyberbet. First withdraw and verification took so long..I've been ignored 5 days before on livechat because "spam" , sure I spam if you dont reply, isnt that logic?? Than 2nd withdraw you had some problems with skrill, but only for withdraw, deposit worked fine.. so overall in my opinion 2/5 is fair rate. Askgamblers thank you for your help, I will recommend you. You can finish this case.