888 Casino - Haven't received my total winnings

RESOLVIDA

Informação da reclamação

Cassino em disputa

Cassino 888

Valor

£ 20

há 2 anos

Hi, I am contacting you in regards to my issue with my payout on 888casino. I have waited the 3-5 days allocated to pay out my winnings. And have still only received my deposit and not my winnings.

For context, my deposited amount was £10, and my winnings was also £10, yet I have only received a total of £10 from 888casino. The deposit happened at 2:02am on the 5th April, and the withdrawal at 2:36am.

From the screenshot below taken on the same day, you can see that it is shown that I have withdrawn the full £20, however was not compensated the full amount.

há 2 anos

Hello Edmcmullan09,

Thanks for raising this case. Our Support Team has already contacted you via you registered e-mail address with more information about your withdrawal. Can you please check your inbox and reply so that they can assist further?

Sincerely,
888Team

AskGamblers
há 2 anos

Dear @Edmcmullan09,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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