50 Crowns Casino - Delay in Withdrawal and no proper updates

Dear @Hvass95,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The total amount of the withdrawal is €5,000.

As we speak, this is still the same. No proper updates, and we're now over 90 hours. Totally disgusting and unacceptable.

Dear 50 Crowns Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Hvass95,

Thank you for contacting us and expressing your concerns. We sincerely apologize for the delay in processing your withdrawal and for any inconvenience this may have caused you.

We understand your frustration at the long wait, especially after the previous issues you have had with our casino. I am aware that your VIP manager did his best to prioritize the processing of your withdrawal after the incident, and I sincerely apologize that this has not yet been achieved.

Occasionally, withdrawal delays may be due to processes on the payment system side that are not always under our control. We appreciate your patience in this situation.

To help us resolve your issue as quickly as possible, we ask that you provide the email address you use to log in to your casino account. This will allow us to review your case in more detail and ensure that it is prioritized for processing. As soon as we receive this information and perform the necessary verification, your account manager will contact you immediately to follow up.

We greatly appreciate your loyalty and are doing our best to rectify this situation as soon as possible.

Sincerely,
50Crowns Team.

Dear 50 Crowns Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per 50 Crowns Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear AskGamblers support team,

Thank you for the information provided and for the opportunity to reopen the complaint. We would like to confirm that we have received a message with the player's data in your system.

We have reviewed the complaint in detail and would like to inform you that the issue has been successfully resolved.

We ask Hvass95 to confirm this from their side.

Thank you for your understanding and cooperation.

Best regards
50Crowns Team

Dear @Hvass95,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.