50 Crowns Casino

Delay in Withdrawal and no proper updates

Por Hvass95

há 2 anos

Withdrawals have been pending for over 30 hours and counting. Status only shows as pending.

Account is fully verified and I was told to process my withdrawals which would be given priority, following a huge mistake already made by the casino towards me. Might I add my VIP manager excused himself about the mistake, advised finance department twice to give priority following this mishap and still am without my money.

Following that, you can only speak to the VIP Manager, which following quite a few emails, all turn out having the same answer that this depends on the finance team.

The frustration is obviously growing, both in the Finance manager and obviously much more on myself. It's insane that a withdrawal is pending for over almost 36 hours, when others would have already paid out.

Casino knows the type of deposits I made, and this experience obviously leads to disappointment and loss of loyal clients.

This needs to be treated ASAP.

Ps: Adding once again that the VIP manager no matter how many times and the tone in my emails, always replied to me in a very timely manner - however at this stage, have no other option than to submit the complaint following all the let-downs delivered by this Casino.

Cassino em disputa 50 Crowns Casino

Motivo Pagamento atrasado

Valor €5000

Discussão

AskGamblers

• Support Team

há 1 ano

Dear @Hvass95,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

50 Crowns Casino

• Representative

há 1 ano

Dear AskGamblers support team,

Thank you for the information provided and for the opportunity to reopen the complaint. We would like to confirm that we have received a message with the player's data in your system.

We have reviewed the complaint in detail and would like to inform you that the issue has been successfully resolved.

We ask Hvass95 to confirm this from their side.

Thank you for your understanding and cooperation.

Best regards
50Crowns Team

AskGamblers

• Support Team

há 1 ano

Dear all,

This complaint has been reopened as per 50 Crowns Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

há 2 anos

Dear 50 Crowns Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.