50 Crowns Casino

Withdrawal pending for over 24 hours

Por Johnny W.

há 2 anos

Hi I signed up for 50 crowns casino and I successfully verified my account and got 20 spins for verification of my phone and email . After carefully reading the bonus terms and the terms and conditions of the casino I found that I followed all the rules but yet my withdrawal has been pending for over 24 hours. This is insane and unfair

Cassino em disputa 50 Crowns Casino

Motivo Pagamento atrasado

Valor $700

Discussão

AskGamblers

• Support Team

há 2 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sillybloe2

• Alberta • 2 Avaliações

há 2 anos

I have received my funds.please close the complaint

AskGamblers

• Support Team

há 2 anos

Dear @Sillybloe2,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

50 Crowns Casino

• Representative

há 2 anos

Dear valued player,

Thank you for reaching out to us regarding your recent withdrawal request.

We sincerely apologize for any inconvenience you may have experienced due to the delay in processing your withdrawal. Please rest assured that withdrawals are processed in the order they are received, and are subject to a thorough account verification process to ensure compliance with our terms and conditions.

We kindly ask for your patience and understanding as we work diligently to review and verify all necessary information associated with your account. If you have not already done so, please feel free to provide us with the email address linked to your account, or reach out to our support team via chat or email at support@50crowns.com. We will be more than happy to assist you further and provide a detailed update on the status of your withdrawal.

Once again, we apologize for any inconvenience caused and appreciate your cooperation in this matter.

Best regards,
50 Crowns Casino

Raio-X do 50 Crowns Casino

Resolvido 3 / 3

Valor médio $3,368

Duração média da reclamação N/A

Resposta média N/A

50 Crowns Casino Reclamações

Veja todas as reclamações deste cassino

Waiting for my 4000 EUR

This is a rubbish casino. I don't know why you would recommend it! You can't take the money you win here because they will tactfully mess with your mentality! You will think that you can't take the money away anyway, but in the end you will lose it completely! I don't think this company needs a finance department. Anyway, I think no one has successfully withdrawn money! It has been more than two working days since I withdrew the money and it hasn't arrived yet. When I asked them when I could confirm it, the VIP manager will tell you that it is a finance matter and he doesn't know either! It takes a long time for them to manually transfer money, so you need to wait patiently! I'm wondering if you are learning Arabic numerals in two days? Is it because you don't know the numbers that you can't pay?

Resolvido

€4,000

Delay in Withdrawal and no proper updates

Withdrawals have been pending for over 30 hours and counting. Status only shows as pending.

Account is fully verified and I was told to process my withdrawals which would be given priority, following a huge mistake already made by the casino towards me. Might I add my VIP manager excused himself about the mistake, advised finance department twice to give priority following this mishap and still am without my money.

Following that, you can only speak to the VIP Manager, which following quite a few emails, all turn out having the same answer that this depends on the finance team.

The frustration is obviously growing, both in the Finance manager and obviously much more on myself. It's insane that a withdrawal is pending for over almost 36 hours, when others would have already paid out.

Casino knows the type of deposits I made, and this experience obviously leads to disappointment and loss of loyal clients.

This needs to be treated ASAP.

Ps: Adding once again that the VIP manager no matter how many times and the tone in my emails, always replied to me in a very timely manner - however at this stage, have no other option than to submit the complaint following all the let-downs delivered by this Casino.

Resolvido

€5,000