50 Crowns Casino - Withdrawal pending for over 24 hours

RESOLVIDA

Informação da reclamação

Cassino em disputa

50 Crowns Casino

Valor

$ 700

Sillybloe2 Alberta
há 1 ano

Hi I signed up for 50 crowns casino and I successfully verified my account and got 20 spins for verification of my phone and email . After carefully reading the bonus terms and the terms and conditions of the casino I found that I followed all the rules but yet my withdrawal has been pending for over 24 hours. This is insane and unfair

AskGamblers
há 1 ano

Dear 50 Crowns Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

há 1 ano

Good afternoon SILLYBLOE2,

From behalf of our team we're very sorry that you had come through such an experience with us. We understand your feelings and we will do our best to resolve this problem right away!

We apologise for the inconvenience.
Best wishes,
50 Crowns Team

há 1 ano

Dear valued player,

Thank you for reaching out to us regarding your recent withdrawal request.

We sincerely apologize for any inconvenience you may have experienced due to the delay in processing your withdrawal. Please rest assured that withdrawals are processed in the order they are received, and are subject to a thorough account verification process to ensure compliance with our terms and conditions.

We kindly ask for your patience and understanding as we work diligently to review and verify all necessary information associated with your account. If you have not already done so, please feel free to provide us with the email address linked to your account, or reach out to our support team via chat or email at suppor­t@5­0cr­own­s.com. We will be more than happy to assist you further and provide a detailed update on the status of your withdrawal.

Once again, we apologize for any inconvenience caused and appreciate your cooperation in this matter.

Best regards,
50 Crowns Casino

AskGamblers
há 1 ano

Dear @Sillybloe2,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Sillybloe2 Alberta
há 1 ano

I have received my funds.please close the complaint

AskGamblers
há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.