Waiting for my 4000 EUR

Withdrawals have been pending for over 30 hours and counting. Status only shows as pending.

Account is fully verified and I was told to process my withdrawals which would be given priority, following a huge mistake already made by the casino towards me. Might I add my VIP manager excused himself about the mistake, advised finance department twice to give priority following this mishap and still am without my money.

Following that, you can only speak to the VIP Manager, which following quite a few emails, all turn out having the same answer that this depends on the finance team.

The frustration is obviously growing, both in the Finance manager and obviously much more on myself. It's insane that a withdrawal is pending for over almost 36 hours, when others would have already paid out.

Casino knows the type of deposits I made, and this experience obviously leads to disappointment and loss of loyal clients.

This needs to be treated ASAP.

Ps: Adding once again that the VIP manager no matter how many times and the tone in my emails, always replied to me in a very timely manner - however at this stage, have no other option than to submit the complaint following all the let-downs delivered by this Casino.