Reclamação #81 20bet Casino

Forcing me to use a new withdrawal method

Por Proex

há 3 anos

I have been a happy user of 20bet until yesterday. Deposit and withdrawal was not a problem and I did many of them. Did also all kind of verifications which were needed and always was happy to do my part.

As of yesterday they try to force me to use another cash out method with the reason that the transaction is being declined by my bank. At first I trusted that and contacted my bank. The bank checked everything and could not find any transactions whatsoever. I also tried to receive payments from other providers just to check if everything was okay, and I did receive payments with no problem.

Then I contacted 20bet and informed them, that there is no problem whatsoever with my bank and advised them to try again to transfer me my money. They kept refusing that and wanted me to choose another payment method even tho I had now proove that everything works perfectly with my Credit Card provider!!

I am guessing they want me to use another method because it would take at least 10 days for me to open another E-Wallet, do the verification with them and then do the verification with 20bet again and so on.

20bet even expects from me to do a new "deposit" with another payment method, before I can use that method for "cash-out"

I am really dissapointed and feel like I will not see my money ever! 1 thing is for sure that I will not do what they want me to do! LOSE THE MONEY IN THE NEXT DAYS, WHILE THIS CASE IS BEING SOLVED!

I am not gambling even 1 cent with you guys anymore. Thanks for the ride until now

Cassino em disputa 20bet Casino

Motivo Pagamento negado

Valor €1500

Discussão

AskGamblers

• Support Team

há 3 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Proex

• 1 Avaliações

há 3 anos

The issue is resolved!

AskGamblers

• Support Team

há 3 anos

Dear @Proex,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Proex

• 1 Avaliações

há 3 anos

Dear Askgamblers Team,

thank you for your prompt reaction.

1 hour after posting this complaint and informing 20bet about this, they immediately accepted my cash-out to the original payment method. The payout amount was 1500€

I hope they keep being proffesional, just like they were in the past! My bank is very serious and they will never decline transactions, as they have never done so!

@askgamblers thank you for your great job.

Kind regards,

Raio-X do 20bet Casino

Resolvido 64 / 64

Valor médio $6,720

Duração média da reclamação 3 dias

Resposta média 1 dia

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I am submitting a complaint regarding delayed withdrawals from an online casino, despite full account verification and compliance with all stated withdrawal limits.

Casino details
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Chronology
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