- Casinò regolamentato AAMS
- Diversi metodi di prelievo disponibili
- Un approccio moderno e di stile
- Chat dal vivo non disponibile
- L'assistenza telefonica non disponibile
- Possibili tempi lunghi per prelievo vincite
I nostri contenuti presentano link di affiliazione e potremmo ricevere una commissione sulle registrazioni e sui depositi effettuati tramite questi link. Sul nostro sito puoi trovare solo casinò autorizzati dall’ADM e verificati dai nostri esperti.
Mr Green Casino Dettagli
Qui trovi tutti i dettagli specifici di questo casino.
- Generale
- Pagamenti
- Giochi
- Gioco Responsabile
- Assistenza clienti
- E-Wallet 24 ore
- Trasferimenti bancari 1-5 giorni
- Carte di pagamento 1-5 giorni
- Prelievi nel Weekend No
- Vincite Jackpot Progressivi None
MrGreen è un casinò online ritenuto tra i più affidabili e sicuri, grazie alla lunga e reputabile presenza nel mercato svedese dal 2008. La versione italiana di questo sito di gioco offre un ampio repertorio di casino games, dai fornitori più famosi come NetEnt, Play’n Go e SG Gaming. È quotato alla borsa di Svezia, e regolamentato in Italia da ADM con la licenza AAMS e numero di concessione 15024.
Famoso anche per l’affascinante storia di Gentiluomo col capello verde, Mr Green ha un approccio amichevole verso i Green Gamers, come chiama i propri clienti. Offre intorno ai 200 giochi divisi fra slot machine e giochi da tavolo.
Restrizioni al gioco
Il sito di Mr Green Italia è offerto ai giocatori con la residenza registrata in Italia. Per poter aprire il conto gioco, e soprattutto prelevare le vincite, bisogna accettare il contratto e di seguito confermare i propri dati inviando la copia del fronte/retro del documento d’identità valido e del codice fiscale - come previsto dal regolamento di Agenzia delle Dogane e dei Monopoli.
Giochi virtuali
Il mercato dell'industria ruota in gran parte intorno alle slot machine, e MrGreen Casino ne sa qualcosa a riguardo. Nella sua selezione, vi è una varietà dalle semplici slot a tre rulli come la slot Xmas Joker e slot Eye of The Kraken, fino alle più popolari slot machine del mondo come la slot Starburst, slot Gonzo's Quest o slot Blood suckers.
Per coloro in cerca di giochi da tavolo, questo è il posto giusto per trovare una buona scelta di giochi e loro variazioni. Una decina di versioni di Blackjack e ancora di più di Roulette, sono più che sufficienti per chiamare la varietà di giochi ampia, ma c’è molto di più. Gli amanti dei giochi a carte e dadi, possono cimentarsi in altri giochi come Baccarat, Texas Hold’em Pro e Casino Hold’em.
Infine, i giocatori possono mettere alla prova i popolari giochi dalla sezione a nominata Video poker. Non molto ampia, la categoria offre i giochi come 1 Hand Joker Wild, All American Double Up e Casino Hold’em.
Giochi dal vivo
Mr Green Casino dispone della sezione Live Casinò, grazie alla quale è possibile l’esperienza giocando contro i dealer dal vivo. L’attuale collezione di giochi consiste in circa 10 varianti in toto di Live Blackjack e Live Roulette.
Giochi su dispositivi mobili
Mr Green casinò è disegnato in modo da funzionare su tutti i dispositivi mobili, per cui i suoi membri possono accedere ai giochi online tramite piattaforme iOS o Android dei loro cellulari o tablet. Mr Green Casino Mobile è completamente ottimizzato per l’uso via smartphone, con l’accesso aperto a tutti i giochi senza bisogno di scaricarli.
Supporto
I giocatori possono contattare il Team di supporto via email, mentre la chat dal vivo non risulta disponibile, neanche ai registrati. L’operatore offre assistenza dalle 8 alle 20 tutti i giorni tranne la domenica, quando l'orario d’apertura è dalle 8 alle 15. In aggiunta, vi è la sezione FAQ con le domande frequenti e utili risposte.
Sicurezza e correttezza
Per tutelare i dati, Mr Green casino online impiega il sistema di criptazione SSL. Questo sistema impedisce ai terzi di accedere ai dati personali e finanziari, nel momento della transazione dei dati sensibili come quello del pagamento. I server di gioco del concessionario sono localizzati in Italia, in pieno rispetto dei requisiti determinati da ADM.
La correttezza del gioco è un’altra questione molto importante per questa casa di gioco online. Per assicurare un servizio giusto e imparziale, il sito utilizza il sistema testato che genera i risultati casuali e viene sistematicamente sottoposto ai controlli periodici. Purtroppo, i resultati dell’audit fatto dai terzi non sono visibili sul sito.
Il gioco responsabile
Con l’implementazione del sistema Green gaming, il casinò MrGreen dimostra di avere un approccio serio verso il problema del gioco patologico. Questo sistema di prevenzione permette a ogni giocatore di determinare il massimo importo della puntata, ancora prima di iniziare la sessione, mentre la “predictive tool” consente di controllare il proprio atteggiamento verso il gioco.
Reclami
Leggi i reclami lasciati da altri giocatori su Mr Green Casino. Scopri di più sui reclami.
Statistiche sui Reclami
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Condividi la tua opinione con altri giocatori. Sii il primo a recensire questo bonus!Le recensioni dei nostri giocatori più interessanti
Dear Dollydee. Thank you for your amazing review! I'm glad to hear that you've been enjoying yourself in our Casino, and it always makes me really glad to see kind words towards our extraordinary support staff! At the current time we're trying to meet everyone's expectations and wishes when it comes to our promotions and campaigns, this can sometimes be a hard thing to do so we also have certain offers that are more personalized for different types of players. I would recommend you to have a chat with out friendly support specialists and check if there might be a deposit bonus offer available for you! For now I'd like to wish you a fantastic day Dollydee! Best Regards, Dennis.
there is plenty of pre match and in play options and good odds in sportsbook
this is the only one betting website that actually charges for deposits what is just mad..
there was two bonuses that was due to be credited on my account and i have never received any of them. I was told it was my fault when i have contacted them. The customer service agent lacked basic knowledge as well.
Dear Saleta35. Thank you so much for your feedback, I hope you've had a great weekend. My name is Dennis and I'm one of the current AskGamblers representatives for Mr Green. I'm really happy to read that you've enjoyed our sports section of the site! When it comes to charges for deposits, there is indeed a small service fee when depositing from methods such as cards. On these deposits a 2,5% service fee is applied. Next to card deposits we offer several other solutions that do not have a service fee what so ever on deposits, such as Neteller in the UK for instance. I'm sorry to hear that you feel there was a lack of basic knowledge from a support specialist during your contact. We have follow up training sessions with all specialists continuously in order to ensure the best service we can provide. If there's an area where we can improve regarding this then I can assure you that measures will be taken as well. I hope that this will help improving your overall gaming experience, and if you have any further questions you are always welcome to contact us through our support team! Best Regards, Dennis.
Mr. Green casino uses Microgaming. I enjoyed playing their slots.
Mr. Green Casino allowed me to play on their site even though I am self excluded from all casinos using Microgaming.
I am very disappointed that there is a casino out there that does not respect self exclusion rules allowing gamblers to take the time to seek help.
I expect them to take this seriously and cancel the transactions. I intend to take this further if it is not resolved amicably as I seek to defend the rights of gamblers with addiction problem.
Dear Seriousattorney. Thank you for your feedback. My name is Dennis and I'm the current AskGamblers representative here for Mr Green. I'm sorry to hear that you have developed a gambling addiction. One of our keystones here at Mr Green is responsible gaming and we're putting a lot of weight into making sure all of our players has a healthy relationship towards gambling. To ensure this we have several tools to be used by the player to limit their gambling, take a break or self exclude completely, and we also have highly trained customer service specialists that will review player accounts and contacts in order to make sure there are no problems. If there would be something that points towards any issues then we act upon them in order to assess the situation. Previous contacts with Microgaming has informed us that they currently do not have the kind of self exclusion service which prevents a player from registering and playing from all sites that offer their games, but if you contact us directly I'm more than happy to look deeper into this with you. Best Regards, Dennis
Mr Green has lot of different slots to play. The customer service is friendly. They site has lot of green color I like green.
Ok I made some deposit, and win a few hundert bucks. Then I sent my document for verification. Days passed nothing was heard even after recontacting the support again. Finally I played some Thunderstruck 2. Played 800 Spins without any Scatter and just one win over x20. Very very fishy, especially when u just had a win and you are waiting for verification. I would not recommend anyone to play on this site
Dear Gargos. My name is Dennis and I'm currently the AskGamblers representative here at Mr Green. I'm glad to hear that you've had a good experience with out support specialists here at Mr Green, they're just a live chat, email or phone call away to help out! The verification process we have is there to ensure the highest level of security we can have in order to make sure our players get their winnings without failure. This procedure is something we're always ready to help you out with in case you'd run into any issues. Regarding your session in Thunderstruck 2 I am sorry to hear that it did not go better for you that time. I can assure you that all results while playing slotgames are from a random number generator, and nothing related to a thing like our verification process. If you'd get in touch with our great support specialists they can help out reviewing your verification case and help make sure it's sorted for you quickly. Best regards, Dennis
Fast support and easy to get swayed by them there trained to talk you into playing harder.
Lot of server problems and lag while playing there "promotions" have many screenshots of errors, Fees on deposit 2.5% adds up a lot especially for those from other countries, Do not take any of there "bonuses" or play there tournaments as the TCS surrounding the "free spins" you have to pay to win the spins. Why is the winnings counted as casino bonus credits!horrid Terms and conditions all together.
Careful what you say to the staff they will block your account even if you tell them you've "probably spent to much"(I hadn't I was just talking) when I asked if I could just go on holiday mode for two weeks they enticed me to keep talking so they had more reason to bar me. When all I asked for was a break from there casino as I wasn't well with horrid medication (Prozac didn't agree with me). I still had credit and free spins owed by them which guess I'll see if I can get in six months, much better options for casinos out there people!
Dear RAGENZL. My name is Dennis and I'm currently the AskGamblers representative here at Mr Green. Thank you for your constructive feedback. At Mr Green we're constantly looking for ways we can improve, and we're definitely going to have a closer look at the things you've mentioned. Currently there is indeed a service fee of 2,5% when using a card as your deposit method, however we present several other deposit methods such as E-wallets that do not include any fee on deposits what so ever. I'm sorry to read that you did not agree with our specialists decision to close your account. I can see that you've made a few reviews here in the past but unfortunately I cannot discuss any account related information here, so I would kindly ask you to get in touch with our support department and if you like ask for me personally, and I can make sure to help straighten things out for you. Best regards, Dennis
At first, it's a more honest company, and if you read ahead on the net, you'll find various positive reviews and where customer support actually is taking time and effort to answer as much as possible. Now at the end of the day, we all come around for some play and hopefully some good winnings. My trust in online slots was pretty much as good as zero after a debacle with Unibet. It is a worse company and I misbelieved that they where the ones representing the online casino business.
Well I was wrong. I made a nice jackpot today of over 9k with 100 free spins in a crazy bonus game I'd never imagined. I mean getting 25 spins with 4 symbols is already tough enough, esp. when your betting over € 20 a spin. My current withdrawal is on status pending (account ID 113674815) and I already send a few documents. Lets *hope* the withdrawal process is as easy as signup and deposits and all.
The (general) thing what bothers me the most are these many online casino's which have no verification upon signup or deposit. It's always a tricky question whether your withdrawal, documents and all are going to be accepted. As mentioned before I have a bad experience with other company's which offer a similar gaming experience but not as close as Mr Green.
I think it will be a good move for all online casino's to move the verification of documents already at signup rather then the option to deposit without any questions asked. I know it probably limits the amount of signups and people who do deposits without cashing out, but lets make it a better world here for all of us. :) It would be more honest just as a regular casino upon first visit, where verification and all is common daily practice.
Dear Dutchguy83. Thank you for your great review, and congratulations on your Jackpot win! It always brings me a smile to see a positive review like this, especially when ones feelings towards online casinos can have been towards the negative side. It's always nice to be able to change this perception! Regarding the verification process I am 100% agreeing with you in regards to that it would be great to be able to verify all players for the first deposits, and we are actually exploring ways to make this possible. At the current time, the 'necessary' verification that needs to be done regarding deposits is done from the players bank, with their security steps & verification tools. If we'd block all incoming deposits when a player creates an account as it is today, there would be a great increase in the processing time for the verification and this would cause a huge delay from registering an account, to actually being able to play. We do put a great amount of focus on responsible gaming and to be the best and most reliable casino on the market. There are still ways to go, however I can assure you that we are not to far away until we're able to make it a better world for all of us as you put it! :) I cannot confirm anything in regards to your withdrawal status or such, but I can assure you that if it has not been processed yet, it will be very shortly! If you would like to know the exact status of you withdrawal, our team of specialists is just a chat away! Thank you again for your review and feedback Dutchguy83. I hope that you'll have a fantastic afternoon. Kinds Regards, Dennis - AskGamblers representative for Mr Green
This is definitely the best online casino I ever played in! To get started they give you a big welcome package, even though you make just a small deposit. There are many many games, live tables, poker and and and... The live chat support is very friendly and always tries to help you the best they can.
The best casino to win is mr green. If you are lucky and you want to withdraw -> everything works :D I mean this is in the meantime kind of rare that casinos withdraw your money without starting discussions about tons of documents and pictures and stuff. Here you send a withdrawal request and the next day the money is on your bank account (even on Saturday). At least it worked for me all good.
Just a little point. Some time ago I had a bonus with everyday freespins and somehow I could only play 5 out of 20 days or so. Made me a little sad but no problem -> those free spins have been worth nothing anyway.
Dear PICKELKROETE. Thank you for your amazing feedback! My name is Dennis and I'm currently the AskGamblers representative here at Mr Green. I'm really happy to read that you've been enjoying the beginning of your adventure here at Mr Green! We've always tried to aim to be available to all kinds of players and want to make sure that everyone can enjoy everything! For this reason we've recently launched new promotions and tournaments where all players can attend, and have a fair chance of winning, no matter if you are a big depositor or small depositor! What brings me the biggest smile while reading your review is your positive experience with our fantastic support staff. We do pride ourselves in being able to provide a world class support, and make sure we work on being able to provide this at all times! If you in the future would have any issues finding any bonuses or if there'd be any technical issues preventing you to play then I'd advise you to contact our support specialists right away. They're very often super helpful ´to make sure to resolve these issues and make sure that you can enjoy everything that the site has to offer! Thank you again for the feedback, and I hope that you'll have a fantastic afternoon!
Good game selection
Friendly staff
Clean, fast website
Deceptive bonus terms, very easy to trip up and cause headaches.
Not very helpful when theres a problem
Reel races very buggy
Upsetting as it had potential to be really good at this casino.
Dear DEADAIM. Thank you for your feedback. My name is Dennis and I'm the representative for AskGamblers for Mr Green at the current time. I'm glad to hear that your overall experience with our website and our support staff has been good. We pride ourselves in having a great place for entertainment, with a super helpful and friendly support staff behind it! I can understand that terms in regards to bonuses can be confusing sometimes, if you contact us directly I am confident that we can explain it in great detail for you. Currently the bonus system that we have set up is created through all the player feedback we've received over the years, to make sure that it's working in the way the majority wishes for. Regarding your experience with Reel Thrills this is something I'd like you to contact us directly about as well. We test these Reel Thrills several times each day to make sure that everything is working as it should, and very rarely we've encountered any issues with these. As a lot of these issues can have a local cause, which we have several troubleshooting steps for you to try to make sure that these issues does not appear again in the future. I'm looking forward to hear back from you to make sure that we can meet your expectations, and go beyond in regards to your casino experience. Have a great afternoon!
Most features are great, standard games, quick payouts are better than most gaming sites, apart from that, nothing special.
Beware, deposit charges are 2.5%, they don't tell you that, so deposit £100 and play with £97.5!!!!! Can't beat that for not even playing a game! And don't ask for any VIP treatment, no bonuses here! Apart from that, awfully nice people.....I'm sure. Better stick to Virginia games, no charges and VIP bonuses and loyalty points, have a nice day
Dear Trident18. My name is Dennis and I'm the current representative for Mr Green here on AskGamblers. Thank you so much for your review. I'm glad to see that you've been enjoying most of our features on the site. Lately we've been adding a lot of new features, promotions and ways to play in order to have a little something that appeals everyone! In regards to the deposit charges you mentioned, this is something that is informed when you are about to make the deposit, with a message above the deposit window regarding the fee. Please note that there is only a 2,5% service fee for deposits from a card. Other deposit methods such as E-wallets like Skrill for instance is completely free of charge. With 2017 we have been pushing out a lot of new exciting offers and ways to obtain bonuses and treats. On top of this you are always welcome to contact our friendly support department who can review your account to see if there would be something extra we can credit your player account based on the recent activity. I hope these answers satisfies your concerns, and that your casino experience improves with this information as well. For now I'd like to wish you a continuously great evening!
Very proficient
I would firstly like to say that Mr Green has been one of the most proficient casinos online, in terms of withdrawals and the way sections of the casino games are structured.
Case Number: 01315979
Result of issue: Account blocked, Withdrawal of £200 pending
But the issue that I must address openly involves the verification process.
It started off when I decided to deposit money onto my MG account, from a bank account that wasn't previously used before. That transaction went through. But as I tried to withdraw using the first method I used on the website (paypal), they said it was unacceptable. Due to potential, criminal ventures such as money laundering. So I used the card previously deposited from, to withdrawal my winnings.
From then on there was a section of the account for document upload. This was for me to send specific evidence of my identification i.e passport among other things. Anything else otherwise would be rejected on the document upload webpages. And as my passport was expired I knew it would not be accepted. And so I contacted the customer support via email.
I told them my situation and they contacted the payments team for further consultation. The payments team had said they needed details of my cards (back to front) I used for my MG account. As well as proof of address, my paypal account, bank statement, identification (passport, birth certificate).
I would give them pictures of the cards from my 8megapixel phone and they say they were too blurry. They wanted proof that I'am in the U.K, via a government statement. I gave them a screenshot of my universal credit details which is on the official government website (and it shows). Which the payments team accepted. I gave them my passport and birth certificate and they accepted the birth certificate. They would say the front sides of the cards is ok but the back isn't. Then they needed the front sides of the cards again. I gave them photographs of the cards, but they wanted them in original copies. I gave them scanned original copies, they wanted original pictures. ?
Now as I try to log into my account to find out about my pending £200 withdrawal, it blocks me and says to contact customer support. I was expecting a reply from customer support on the outcome but did not receive it. So I had to call numerous times. And more or less, I was given the same answer - they are onto it.. And then the last worker said the payment team needed identification. If I had not called full stop I would not know this and would have to wait for more than a day. Two hours after the call and still no email reply.
Now I'am personally irritated as the people responsible which I assume is payments team, is not treating my case seriously. I can personally say I'm not a fraud. Someone within that department has to realize the gathering information given should conclude that I'am a British citizen with my own bank accounts. And assumptions of criminal activity is excessively thinking away from the evidence and logic of my case.
I should say customer support have been polite and emphatic through this time. There's only so much they can do which I understand entirely.
Its a shame. This issue should be resolved nonetheless .
Hi Dsarpong. Thank you for your feedback here on AskGamblers. My name is Dennis and I'm the current AskGamblers representative here at Mr Green. I'm sorry to hear about the inconvenience in regards to your blocked player account. In regards to the account verification process, this is something all players must go through in order to fulfil the license agreements we operate under. This is to make sure that we process the withdrawals to the correct player. Due to security reasons I'm afraid that I cannot discuss any account related specifics or anything related to the case you've been writing about here, so if you instead would contact us directly and ask for me personally I am more than happy to walk you through this process until completion. What I can say is that even if a player account is blocked and you have a pending withdrawal, this can always be processed as long as the account verification process is completed. If our payments team has closed a player account for further investigation you have the full rights to know why, unfortunately at this time of the hour our payments team is sadly not longer in the office. If you get back to us during the morning tomorrow we can give you further information about this and explain the whole situation for you as we then can retrieve further information from our payments team as well. For now I'd like to wish you a continuously good night, and I hope that we'll speak soon.
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Screenshot
Great casino, easy to navigate with a great choice of games. The withdrawal process is extremely fast and you never have to wait long for online help.
Although they always have plenty of promotions on the go they never do deposit bonuses which I find a bit disappointing and sometimes puts me off playing if another site has a better deal.