Mr Green Casino

Normally I wouldn't even bother with writing a review for a casino, but this casino deserves it.

Excellent customer service. Deposited 20 Euros on Saturday night, got my bonuses and free spins without a hitch, got a good win. Withdrew 1000 Euros on Monday morning and got the funds in my neteller account within 12 hours. As a first withdrawal this was amazing, and there were no hassles or anything.

Many other casinos would have made me jump through hoops to collect 50x my deposit that was won within 2 days. Thank you to all the team at Mr Green Casino for their excellence and smooth processes.

You have won me over and I probably won't be playing anywhere else from now on.

The android app is a little bit glitchy but that will probably be sorted out soon enough

Really nice selection of games and the design of the website is great! Also their current Spring Festival Promo is nice.

Customer service really depends on who picks up your ticket. I have dealt with the English support as well as the German and found the English speaking agents much friendlier while the German speaker gave me the feeling of being brushed off. However, this could be the language.

Withdrawals are not as fast and easy as their policy makes you believe. However, the wording of the policy is quite vague "We aim to review all withdrawal requests within 24 hours."

I have requested a withdrawal 3 days ago but it is not yet processed. After I uploaded document after document, as they require you to verify every payment method you've used in the past 6 month plus a Utility bill and a picture of my passport.

"Verifying your identity and account, only takes a few minutes of your time." Again the wording! It only talks about how much time you will need for this process. :) but when reading it one could think that it's really easy and will only take minutes. all together.

So really, I am quite disappointed because of this and I am starting to think that Mr Green is making this extra slow so players eventually give up and cancel the withdrawal.

Therefore I can only give 3 stars hoping that they will work on improving this.
Things like this defeat the purpose of the convenience they claim you have, by playing online in your own living room.

I like the way the site looks, it's got charm and seems to look very professional.The reviews of this casino seems promising and they have a pretty good selection of games

I'm very disappointed after joining Mr Green with the lack of wins and minimal return, not all the games play, I waited for quite sometime once loading a game, realising it was just going to sit on a black screen, even after the update it seems these things were not fixed. The update also wasn't exciting in any way, I'm confused as to what was changed as it seems nothing did. I would not recommend to play here, there was no reward for loyalty and the bonus games gave nothing back. Very disappointed and upset with the lack of service provided here.

Mr. Green is an online casino with excellent reputation belonging to Mr. Green & Co AB, which is a company based and licensed under the jurisdiction of Malta and founded in 2012.

In recent days, Mr. Green has made a remodeling of its website making it a little more attractive, intuitive and functional as it has utilities in the users’ area that allows us to set limits for deposits, losses, wagering, and session time, among other things.

Besides being a reliable casino, one of the most attractive aspects of Mr. Green is its extensive portfolio consisting of games supplied by many gaming software providers including NetEnt, Play'n Go, 2 BY 2 Gaming, Elk Studios, Quickspin, Thunderkick, NextGen Gaming, Rabcat, IGT, Yggdrasil Gaming, Microgaming, Merkur Gaming, Genesis Gaming and Leander Gaming, among others, which provide a large variety of slots, video poker and table games for everyone; additionally this casino, as well as some of the best casinos, it has some custom games developed by renowned gaming software providers for exclusive use of Mr. Green, among which they are Mr. Green: Moonlight, Greener Pasteur and The Marvellous Mr. Green.

Within its portfolio are also available live dealer table games supplied by the companies Evolution Gaming and Extreme Live Gaming, among which we find roulette attended in different languages such as Svenska, Russian, German, Danish, Turkish, Flemish, Greek, and English, of course; other games like Baccarat, Texas Hold'em, Three Card Poker and Blackjack are basically attended all in English.

As for deposits and withdrawals, it seemed to me that they are processes that are normally made quickly and smoothly since I have never had any complications in these areas; additionally, it has also several deposit methods such as Visa, Mastercard, Bank, Euteller, Neteller, Skrill and Paysafe which are practically the most generally used by gamblers.

In conclusion, although I think my luck at this casino can still improve, I think, so far, I feel very satisfied playing at Mr. Green for various reasons such as confidence, website speed, because therein I can find most of my favorite games in just one place and because support service is fast and efficient, both via chat and email, as I have seen the few times I've needed. Good casino.

Flashy page.. thats it... Even though the loading screen will not go away and is annoying as hell xD

Slow verification processes, confused support agents that keep giving you standard answers. Slow on paying out withdrawals... can take more than 48 hours. After my first WD was approved, I closed down my account permanently.. definitely not the casino for me.

Hello everyone I am new to this site and I am also new to playing slots. I have gambled most of my adult life in one way or another but online slots are new to me.
Any way that is enough about me for now.

I feel its my duty as a player and fellow, new member of this site to share my experience of Mr Green casino. In my opinion the name of the site should be changed to MR GREED. Here is the story anyway. Foolishly I took the 100% bonus offer with the 100 free spins. I deposited £20 to get this offer and all seemed fine. I got a little greedy and went on the high variance jackpot slots and lost the £20 in a matter of mins. That is quite acceptable and expected but we all want to win the big one don't we. Anyway I thought I would cut my losses and play with the bonus money being a bit more conservative with what I had to play with. I lost most of that too but after going for a slot that is 98% TRP I got my bonus up to around £48. I went on live chat and asked a few questions and don't get me wrong Mr green as excellent customer service, but when I went back to playing after chatting I went back to playing the game blood suckers which is 98% RTP in chat I asked if they could provide me with my recent game play statistics and was told the site shows your last 3 games played if you want a more detailed stats you will have to wait for at least 24 hours to have the info. Well I thought that was quite reasonable and I understand that its procedure probably.

Strange thing is I started playing blood suckers again after this chat with around £48 and I am getting on with the game and all of a sudden I get logged out and have to log back in again, message saying you have been logged out for security reasons. I logged back in and went straight to live chat to ask why this was so. Person I spoke to could not give me an answer and simply told me if it keeps happening get back on support and bring up the issue again. I know casinos slots run on a RNG but I do feel like the disconnect was a deliberate effort to up set the balance of my play with the game I was playing.maybe I am wrong I do not know but playing a slot with a 98% RTP at the minimum stake you can play covering all 25 pay lines should not result in a total loss of £48 in just a matter of 2 hrs.

Maybe I am wrong I do not know and I am open to any comments and a little better understanding. Anyway to sum up Mr Green I would say very disappointing, great customer service but I will not be going back due to my experience, maybe you can't change the variance of the slots or the RTP but I think you can upset the balance of the game by disconnecting the player and coincidence or not it left me with a very bad feeling about this site.

This experience has put me off gambling for the foreseeable future. Cheers MR green.

Its probably better to say what I do like about it and that is the great customer service. In my experience everything els is bad avoid like the plague .

The casino is good and conforms to current guidelines of the license authority . ( MGA )
You gain instant (2 hours you have to wait for the maximum payout on your eWallet, Neteller, Skrill

They have a lot of slot games from different software and ( live casino with Alderney , which are essential for fair play

I recommend at each casino to send the documents before you deposit.( it goes faster on your first payout)

I test this casino many times

tested
- games
- Problems resolving ( live chat, email)
- Payout
- PayIN
- Security

(Result is quite good )

on each of the Facts
So thank you Mrgreen.

I tested the Casino around 2 Years ( because it was my first casino) but I don't have any Account there anymore but i want to share my experience to other Players who are maybe Interested in this Casino.

I tried to register a new account here since it is such a 'recommended' casino. I was filling out the sign-up form when I encountered a problem entering my phone number. My country code was already in the drop down box (as was my country) so I entered my phone number but got an error message, I tried without a space with a space etc. At last I entered my country code in front of my number and then it was accepted. I got a message saying the ver. code was sent but I didn't receive it. Then I saw that my phone number had my country code twice in front (invalid of course).

I contacted Live Chat and got on to an agent called Tim. I explained my issue then he asked which country I am in, after telling him where ( a South American country) he insisted that according to my IP address I was in a country located in Central America! This is the first time I have ever heard something like this. I repeatedly told him where I was but he stubbornly insisted that I was on another continent although when the sign up form popped up my country was already there and when entering my number my country code was also there. In addition, my country is not on the restricted list of this casino. The agent was absolutely stubborn about it and I was wondering if it was actually a Robot since he kept repeating over and over that I am somewhere else, he has to close my account (when it was never completed in the first place) and asking "If I need help with anything else", in a very irritating drone-like robotic manner refusing to at least be helpful, it was like chatting with a brick wall! If they don't want players from my country then they should put in on their list or remove it from the available countries on the sign up form not accuse people of irrational things that don't make sense.

Very good selection of games, smooth graphics, good support team with live chat. Transactions: depositing was easy but took a while to get account verified to withdraw.

This has to be the worst payout rate of all the on line casinos I have played. The slots just don't seem to payout, I have been playing this casino over the last 2 months and have taken a huge hit. I'm hoping my luck will get better but I just don't feel it.

This site is brilliant. Won some money last night and it's in my bank this morning. Plus the selection of games is excellent! Couldn't ask for more!