Hi,
Im really worried right now with the time of verification for my account suspended.
Lets recap. Last friday (november 4th) Ive received and email asking additionnal information about me. They asked me to send another ID and proof of wealth. So Ive sent them 12 slips of pay, my driver liscence and my Passport.
During the night, Ive continue to played on the site (ive won 2K that night always on sportsbetting).
A couple of hours after that, my account was suspended so I went to the chat to understand what happened.
They say that they were asking for documents from me and they didnt received anything yet. So Ive sent that back to another specific email adress they got for documents.
The day after, saturday afternoon, I came back to the chat to confirm if they received my email. They confirmed me that the documents were received and that they were now under reviewed by the security team.
Ive received 2 email during that week-end. 2 automated system email saying that my account was now limited and that I was no more eligible for promotions. But still no email about an update of my account suspend.
Monday, I came back to the chat again to know whats going on. Same thing, I even talked to a manager saying that the documents are reviewed by the security team and that usually it takes 24-48 hours to review it.
Wednesday, still no news, I wont let it go so I went to the chat again talked to another manager, told me same things and even told me that he will personnnaly follow me up on it by email during the day. Guess what. Nothing again..
So today, thursday, I had no choice to come back on chat and asked to talk to another manager and Ive told them that this situation is now under review for more thatn 144 hours. Im still getting the same automated message from them that this is under review and they will respond me by mail.
Lets note that Ive also send them an email wednesday complaining about the lack of response and update from them. But Im still getting no email from them.
I really hope someone here can help me with it.
I got 22,200$ stocked in that account
Pardon me if my english is not at it best cause Im french
Thanks
