PokerStars - Self excluded from brand

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

HI RICHDUN66,

Thanks for reaching out and our apologies for the late reply.

After reviewing your account and email messages, we see that your issue was resolved on 14-09-2020. You received an email to inform you, including that a refund of $585.43 would be made. The refund itself was processed on 16-09-2020, and should have reached within 10 working days. It was made GBP (£455.61).

Our apologies for the inconvenience and thank you for your patience.

Should you have have other questions, you can reach us via the Help button, on the website.

Kind regards
PokerStars Casino

Dear @Richdun66,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

yes this is fully resolved as per pokerstars recent reply

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.