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PokerStars Casino - Still No News About Account Verification

Risolto
Info sul reclamo
Casinò contestato PokerStars Casino
Motivo Problemi di verifica
pubblicato il 30 marzo 2020

Hi,

It's now been 2 whole weeks that I submitted my documentation as requested by PokerStars as directed as I'm now living in Thailand. I haven't heard anything back yet, not courtesy email that someone is looking into it. It's outrageous since they were answering my questions in a 24-48 hour window.

I have no direction or knowledge on how long I should wait. I submitted my passport landing permit & Internet billing with Thailand address shown as documentation, so far nothing.

I have made at least 4 follow-ups to no avail.

Can we someone please assist with this matter.

Best regards,
James

AskGamblers
pubblicato il 28 dicembre 2020

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

pubblicato il 28 dicembre 2020

Hello JL202020,

Thanks for reaching out and our apologies for the very late reply.

After reviewing your account, we see that the new address was accepted on 18-04-2020 and that your account was fully reinstated on that day.

Should you have any other questions, please contact us via the Help button on the website.

For now, we wish you the best of luck at the tables and a Very Happy New Year.

Kind regards
PokerStars Support

AskGamblers
pubblicato il 28 dicembre 2020

Dear @Jl202020,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

PokerStars Casino Reclami

  • 154 su 174 risolto
  • 2 giorni risposta media
  • 5 giorni durata media del reclamo
  • 2,881 USD importo medio

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