PokerStars Casino - Safe gambling not that safe

Hello BABSBH,

Thanks for reaching out.

We are sorry to hear about your problem.

We can confirm that your account is closed permanently and cannot be reopened in any circumstances.

The refund request has been forwarded to the relevant department and it will take some time to be reviewed. You will be contacted via email once there is an update on our case.

Thank you for your understanding and patience.

Kind regards,
PokerStars Casino

Hi

Thanks for your reply - it’s interesting that you would only reply to me once this issue was published on this website - but I appreciate your update
Can you tell me how long the process will take or how long these processes usually take?
As far as I can see it’s very straight forward what has happened here so I don’t see why there would be a long waiting period
Thanks

Hi I’ve just received an email from PokerStars that they are refunding my money so just waiting for it to be sent back to me - thanks so much for your help I truely believe without this being published they would have just continued to ignore me so I really do appreciate it
Thanks

Dear babsbh,

Thank you for posting the latest update on the matter.

The AskGamblers Complaint Team is kindly asking you to update your complaint again, as soon as you receive the funds. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi

I recieved my refund this morning - thanks so much for all your help - this can be closed as resolved :)

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.