PokerStars Casino - Refusing to credit a promised deposit bonus

Non risolto
Info sul reclamo
Casinò contestato PokerStars Casino
Motivo Bonus non assegnato
Importo $ 100
Heteq Paesi Bassi
pubblicato il 13 luglio 2020

I have email from pokerstarscasino:
Verify your account by uploading your government ID (front and back) here
Log in to your account and deposit using the code ‘BONUS100’
Receive your verification bonus up to $100 in cash!

But I did not have a place to enter the bonus code. I informed the support team about this and they told me that I need to verify my account and make a deposit without a bonus code. They said that the bonus will be credited manually. I verified my account and made a deposit of $ 100, after which I wrote in support of this so that my bonus would be transferred to me. It was May 20th.
I received an email:
Congratulations! Your deposit has allowed us to credit you with the bonus Verification Bonus.
But I didn’t receive a bonus. A few days later I informed the support team that the bonus was not transferred to me and received an answer that the bonus will be transferred to you in the near future. I wrote about the problem many more times. I wrote in a week in two weeks in four weeks in 6 weeks. I have not received a reply. 2 months will soon pass from my deposit and bonus funds have not been received to my account.

PokerStars Casino Reclami

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