PokerStars Casino - Refused to refund my deposit

Dear @rachelmc7,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed deposit refund.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello RachelMC7,

Thank you for reaching out.

After reviewing your account, we see that you have received a bonus and free spins for your deposit, but you have not wagered any of your deposited funds.

Now that you have used these, we expect you to wager your funds once, before you request a withdrawal.

This is mentioned on the website:

https:­//w­ww.p­ok­ers­tar­s.c­om/­pok­er/­rea­l-m­one­y/c­ash­outs/
Under 'Other Withdrawal Information'

Should you have any further questions, you can contact us via the Help button on the website.

Kind regards
PokerStars Support

Dear @rachelmc7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.