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PokerStars Casino - Locked my account and ignoring my emails

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Info sul reclamo
Casinò contestato PokerStars Casino
Motivo Problemi di verifica
pubblicato il 7 maggio 2020

I opened account in this casino on April 24 I made deposit and lost my money after few days(27.04) I made new deposit 850 eur but after 5 minutes I found my account locked also I found email that ask me to send documents , Documents I was sent 28.04 but today is 07.05 and I still not receive any explanation. I sent 3-4 emails but they did not ask ..

P.S
Please do not reject my complaint I can provide proofs I think this site last way to resolve me problem

pubblicato il 7 maggio 2020

Dear SALAMGARDASH,

We are sorry to hear about this. We are currently looking into your issue and will inform you about the outcome as soon as possible.

Kind regards
PokerStars Casino

pubblicato il 8 maggio 2020

They decided to lock my account without any reasons , this casino just waste my time , strongly not recommend play this site , they ignored me during 2 week than answered me after complain on askgamblers.

P.S

I express gratitude to the askgamblers team that forced this frauds to give answer

pubblicato il 8 maggio 2020

Dear SALAMGARDASH,

The Security department has contacted you, so kindly follow up on their email. Apologies once again for the inconvenience.

Kind regards
PokerStars Casino

AskGamblers
pubblicato il 12 maggio 2020

Dear @salamgardash,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

PokerStars Casino Reclami

  • 129 su 170 risolto
  • 2 giorni risposta media
  • 5 giorni durata media del reclamo
  • 2,806 USD importo medio

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