PokerStars Casino - Account Frozen again no email replies

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hello Padjogoat,

Thanks for reaching out and our apologies for the late reply.

After reviewing this for you, we see that your account was closed because of your close association with several other accounts, 'RaffMeister' 'Deenerio37' and 'PBJ1993'. You received an email about this on 24-08-2020.

We also see that the team has sent you another email earlier today but I see that they have closed your reply. We're sorry to have to let you know that their decision is final, it will not be reconsidered.

We're sorry for the inconvenience.

Kind regards
PokerStars Casino.

Dear all,

Following a careful review and consideration of all the information and details presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that PokerStars Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.