NetBet Casino - Refuse to pay 1441 eur

Hello,

Thank you for bringing this our attention.

In the case mentioned, player Krushenk, made a withdrawal for which we needed to have the account fully KYC validated, for which we asked the player to send us various documents.

During the process of validating the account, the player made some concerning statements to our customer support team, which lead us to believe that the customer might experience some difficulties and the experience on our website was far more then just for fun, so we had to close the account for his safety.

Also we have received a chargeback request for the amount that the player deposited on our website, of 420EUR, money that were paid back to him.

The following T&C are relevant for this case:

13.7 NetBet will only process a withdrawal request from a Player after:

13.7.3 NetBet has checked that the Player has not made any chargeback with regards to NetBet.
19.2 Without limiting any other rights or remedies available to us, we may at any time set off any positive balance in your Account (and if you have created another Account in breach of this Agreement, such other Account) against any amount owed to us by you. You agree that any Account balance may be used to finance any costs incurred as a result of your fraudulent activity, such as chargebacks on associated Accounts or the reimbursement of funds back to the customer(s) who were colluded against.
22.9 If NetBet concludes that the Player has a gambling addiction problem and that any further use of the NetBet services could prove to be detrimental to the Player's health and/or wellbeing then NetBet reserves the right at its discretion, to block or close the Player's Account and return any positive balances.

With this being said, the withdrawal won't be paid and from our side the case is closed.

Thanks,
Marcel

Dear @krushenk,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you made a chargeback while waiting to be verified and paid. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.